FedEx Office Print & Ship Center

Stood in the store for 30 minutes for 8 copies. After I was told my order would be up in 5 – 10 minutes I decided to stay. After 30 minutes I left to go home at 630 at night to make dinner. Realizing that I got an email at 603 that my order was ready… So I stood in an empty store with 7 employees for 27 minutes and no one told me my order was done. How does a store like this stay in business???

The staff is friendly and helpful. That’s why they get 1 star. But they are as slow as molasses!!!
I’ve been in line for 15 minutes and they aren’t even very busy!
If this is indicative of how they deliver packages…

Well it’s the most convenient location for me but I’m going to just drive to Cary from now on. I’ve given this FedEx more than a few chances and I finally give up. You either get the really friendly people working or the ones that pretend you don’t exist and ignore you because they know something isn’t working and they don’t want to bother to fix it.
Every time I try to print here their printers are down. The other day while I was there I was warning people not to jump on the computers to print because nothing is working. The women finally came over to take a look, but said there was nothing she could do. I had already asked for my money back at this point and after waiting 15min to see if they could fix the issue I gave up. I feel bad for all those people who had spent so much of their time putting their docs together just to find out they will never be able to print them.
This store needs a major upgrade and a staff who knows how to work their copiers and printers. This is a high volume store and it’s always packed I just don’t know why they can’t get it together. Trust me by the time you get out of this place you could have driven to the N. Raleigh or Cary FedEx Office and been home by now.

This was a convenient place for me to print my papers since I didn’t have a printer at home and NCSU requires you to put money on your student card, and then use that to pay for printing your papers. I don’t want to put money on my student card because I don’t use it. But apparently that doesn’t swing with NCSU. So it’s easier for me to walk across the street and and just print what I need. Three stars because it’s convenient but not the best customer service.

Extremely slow service. They also dropped my brand new computer and then joked about it, instead expressing any remorse.

I went to this location for years during my undergrad at NCSU. It’s convenient and open 24 hours which is great!
I stopped by to print a few things for a meeting. Although I gave myself over an hour to make the copies, I was almost late to my meeting. The printer wasn’t reading my files and then it charged me and didn’t even finish the job. The staff was very nice but I couldn’t even get the refund because they didn’t know how to. $ 20 for nothing. I wasn’t too happy about that.

Convenient hours but no matter how unbutton they are, or how early you print your stuff… they will always keep you waiting! Not even a «Hello, I’ll be with you in a moment!»…just ignore you and keep going!

Staff are unhelpful and impolite, they don’t even listen to my case and just ignore me. Worst experience ever.

Sent an email for them to print… I have been waiting for 40 mins and it’s still not printed… When I asked, ‘do you know how much longer it will be?’ She responded with ‘there are other places you can go to get your stuff printed’
I just had 5 things to be printed; each was one page except for one that was 3.
She decided to help others who came way after me… But worse than the wait time was how rude she was! She could have easily sent the documents to print… It wasn’t like the store was busy, only 2 people in here with me… But while one of the other client was deciding what she wanted etc and sitting there contemplating, she could have helped me… Instead she goes and helps the other person here who came after me as well… And on top of that she thought whatever she was doing was okay., hmm someone has some attitude … Not coming here again!

Nope. Never again. Really crowded. Really disorganized. I was off work, and I needed something to be printed and faxed fairly quickly. I paid about 5 bucks to print something (7 pages) from my email (I used the self-​service workstations, which charge by the second for usage + an arm and a leg to print). It never printed. After trying unsuccessfully to get the help of the staff working there, I finally was about to give up and call it a loss. Eventually this woman did try to make it print, to no avail. I asked her if I could email it to her and she could print it that way. She said «It may be awhile.»
No thanks.
Complete waste of time.

This place has the most radical customer service. I never want to go to the post office again!

Full service center (even on a Sunday)!
I’m not usually looking for a FedEx spot, but needed to ship something via FedEx and quickly looked up the closest one. Of course there was one near NC State campus — makes total sense :). I stopped in just for the shipment but on observation noticed they are indeed a full service center. The gentleman before me was there to pick up a copying job and there were people in the photocopy section doing some of their own copying, etc.
The gal that helped me was very nice — she showed me where to go to fill out a shipment request and explained how everything worked, which wasn’t too complicated — it was just a shipment afterall.
My only complaint (as I usually use UPS) is this manual form needed for shipments. At UPS they just ask you where it’s going and they type it in on the computer themselves… here they point you to a side table (similiar to a bank deposit table) to fill out the form. Then you take this form and your package to the counter. That’s okay, but I’ve been kinda spoiled by UPS doing it for me. Minor complaint — overall it seems like a very convenient and helpful place to go for shipments and projects.
Oh — and parking lot is really small.