Greyhound Bus Lines

The purchased a valid ticket online but was told that the bus I was supposed to board had no seat left. They scheduled me another bus, which caused me missing the airplane and have to stay at the airport for another 24 hours! this company is ridiculous. avoid at all cost

Arrived here from Richmond and had an awful experience. Bus arrived with only a couple of minutes to spare between my next bus. After hustling to grab my luggage from the bus of people who are still mostly heading to Savanna, I dashed around trying to find my bus to Greensboro. Couldn’t find.
I walk up to the desk and ask what gate the Greensboro bus would be. He takes my 9:55 AM ticket, looks at his friend, and confirms that I should be in Gate B for the 10:30.
I wait for the 10:30. Turns out it’s going to Harlem. Something I learned only by waiting half an hour and going outside to board the bus. Furious (as it has been numerous hours of sweaty travel at this point), I walk up to the desk again and ask why I was told to go stand in that gate line. The man pretended to be confused and turned to the bus captain — in the highlight yellow jacket — who runs around announcing bus departures, then blames me for my incompetence for not hearing his multiple calls for the 9:55 bus. Calls that I weren’t around to hear.
The desk guy then told me a ticket from Raleigh to Greensboro would be an additional $ 20. After fighting with him about this, we called the manager over, and before he even spoke I just asked when the next bus would be. It was at 9:50 PM that night. An almost complete half day later.
Luckily, I’m from NC and my family members were able to drive up and get me. But come on! Why can’t the U.S. have a reliable bus service? And why the victim blaming? And why no numbered gates with city departure times and cities?! Port Authority in New York has at least the cities labeled on their gates.
I’m coming from New York on a trip. I originally took the $ 40 Atlanta to Allen St (Chinatown) bus — getting on at Charlotte. That bus was an hour and a half late, had pick up in an Exxon parking lot, and had rude people and shady service. Yet, it was a solid 12 hours of travel — troubled as the ride was.
Greyhound rides are more luxurious, but they include more transfers and stops. This wouldn’t be a problem of each stop wasn’t its own challenge. And this Raleigh challenge was one that will guarantee I won’t return.

In 2014, the greyhound Raleigh location has moved three miles outside of town to this «new» building on a six lane highway called Capital Boulevard, devoid of helpful transit connections. They must have mitigated most of the overcrowding, because Greyhound no longer even serves downtown Raleigh, as their former Jones St location has been sold off for 4 million dollars. This is another in a gradual series of disappointments for the company. They keep moving in another direction, instead of improving upon existing service. Now that I can’t use Greyhound to access downtown Raleigh, or intermodal connections with Amtrak to other points in the state, I find the Raleigh stop to be useless as a destination and have avoided using Greyhound to get to NC since the move.
In articles pertaining to the move, Greyhound management has indicated that «it doesn’t matter» where this location is because they view it merely as an intermediary between other routes. And that is a shame because it will just further discourage local people from using their service unless they really have no other resort. And the bus no longer serves as a boost to the local economy because most people are just passing through the middle of nowhere and going quick as they can somewhere else, which is not that fast anyway.