Hh Gregg

Way overpriced a bunch of used car salesman that work there! Manager was very rude! You’re better off going to a real electronics place, they charge a $ 100 for delivery 2 !

HH Greg is a total disappointment. Over the last five years we spent over $ 7000 dollars with them and now they don’t want to repair items because we bought them at the Greensboro store. They also lost our entire customer history and the appointments we made with them a week ago. Then they shopped out repairs to Sears and now Sears and HH Greg are pointing the fingers at each other for our gone-​wrong repair order on two large appliances. NEVER again will we give them our business. Total lack of customer care and focus. Stay away. There are enough better stores. Heck buying at Costco is preferable over this experience.

If there were a way to just review the individual installers and the outsourced customer service, as opposed to just the store and the salespeople and product itself, I would do just that. I’ve spent $ 1000’s in this store on appliances, many $ 1000’s over the past 5 years! It’s been my go-​to place for major appliances. Why? Price, selection, courteous sales staff (shout out to Lenny) and polite store management. Keep in mind, consumer reports is my friend when selecting appliances, and it always seems that hhgregg is the place that carries the products recommended by CR, and aside from Sears, most other big box stores and well known retailers do not.
This is our third major purchase at this store in 5 years. A day after delivery of our dishwasher, we load it up and press go… only to learn a short while later it doesn’t work — it’s not getting water. «Call the store to say, hey guys, love the range I just bought here, works great, but the dishwasher isn’t working — it was only delivered two days ago… can you send the installer back out to fix it?» But instead I get re-​routed to A&E appliances and…
Time for the customer service run around… they can’t fix it for about a week, I’ll have to pay a service charge for the «repair» if it’s not covered under warranty. If it’s not covered under warranty and I refuse the repair estimate, I have to pay for a service call. That’s where I politely told the service department they were being unreasonable and I was calling the store manager. Seriously, I hadn’t even owned the appliance for 48 hours yet and I hadn’t even be able to use the appliance ONCE! A very POOR reflection on what customer service should be in this instance, and the outsourced customer service makes for a very poor reflection on hhgregg’s overall customer service and satisfaction.
I then re-​dialed the store to talk to the manager and I was told he’d call me back in about 10 minutes. It took him 20 minutes but I’m cool with that. We talked about the problem and he promised me a new dishwasher, to be delivered first on the schedule next week. Well, the customer service folks interrupted this part of the plan and instead of doing what the store manager asked for, they sent a separate technician to diagnose the problem and see if it could be fixed instead. That technician was good, Tommy from Boston, good guy — thorough, found the problem and recommended what the store manager said to do to begin with — just replace the dishwasher. That meant waiting a few more days for an opening to get it done.
Instead of sending the same technician, they send yet another one (this is the third technician that’s been to my house for the dishwasher install). My wife supervised the install and all seemed to go well. I got home a couple hours afterwards, received the call to see if we were satisfied, and I answered yes, prematurely apparently because when I subsequently opened the cabinet under the sink I found a growing pool of water and major cabinet damage. The technician apparently never tightened the pressure connection.
I quickly shut off the valve, and unscrewed the connection with my fingers — WITH MY FINGERS for crying out loud! Geeze Louise! It was finger tight, that’s it, and my fingers are mostly disabled due to nerve damage from a wreck almost 2−½ years ago. I went out to my garage and found a ⁵⁄₈ open end wrench and put that hose back on the valve connection the RIGHT way! Leak stopped, but a mess to clean up and a potential mold problem to avert. Imagine if nobody had checked under the sink for a few more hours, or worse yet, if we had all gone out for the rest of the day, what we would have come home to. Another customer satisfaction call came in after this, and this time I left a rather lengthy (but calm) message about the failure to check for leaks or to check the pressure connection before the tech left.
Nearly a total of 2 weeks without a dishwasher. Okay, yeah, minor inconvenience — I get it — boo hoo, we had to wash our own dishes by hand, but that’s not really the point here.
I want to reiterate, this is not about the store itself, the sales staff or the store management — this was out of their control. However, I cannot review the outsourced customer service and installation by itself, and this is really what this is about.

I will never shop at the Capital Blvd. HHGregg. I ended up purchasing a washer dryer that was an open box but I was hesitant because I didn’t want it to get scratched during transport. They assured me that it would be wrapped and free of scratches. When it arrived it was not wrapped and it had two big, deep scratches on the dryer. I refused it and went to the store to talk to the manager, TOM. He seemed unconcerned and not willing to make it right. He was like is it a $ 10 scratch a $ 20 dollar scratch or what. I told him the scratch was big enough for me to refuse it. He basically called me a liar in so many words by saying the scratch was on it when I purchased it. The salesman and I carefully went over both pieces and noted any defects.
I ended up going somewhere to the HHGregg in Brier Creek and they were great.
The only way I would ever shop at this HHGregg is if TOM gets fired.

This place had the absolute worst customer service I have ever seen! We told the sales associate exactly what we were looking for and he purposefully tried to convince us that we needed the highest end tv they had… only to later take us by the exact tv we had asked about when we came in. The sales associate also seemed to be on some illegal substance as he did not seem to react to requests appropriately. When I called in, they put me on hold until after hours and could not call back in to talk with the manger. The really ironic thing was listening to the hold message that went on and on about how their smart sales staff receive advanced training to be able to answer any questions people might have. Even if I have to pay 20% more somewhere else, I would rather do that than go back to HH Gregg

I didn’t end up buying anything here. I did notice an impressive array of appliances and televisions in this joint. Why did I notice these products? Because if you get within 20 feet of either of those areas, you will feel like a gazelle on the Serengeti. The sales guys persist at making a sale where none exists. Then again, maybe I just look like the type of guy whose food is rapidly spoiling because I’m so busy watching ancient 2D television.