Johnson Lexus of Raleigh

My wife and I purchased a 2016 Lexus 200t this week. Jon Choi, our salesman was an absolute pleasure to work with; he is an exemplary professional, honest, straight-​forward, highly competent, and probably the best informed sales associate I’ve encountered in many years of purchasing vehicles. Jon made the deal easy, without complications, at a great price for the new car purchase. Johnson Lexus is a wonderful business that treats its’ customers well, unlike some other «great» stores. Thanks Jon for a perfect buying experience. You are a true professional — we’ll be back.

Hands down the best car experience we have ever had! Rhodney, our salesperson, Edward in financial, and Ryan in tech made our time there smooth and easy. They worked an amazing deal for my trade that was way under water. Rohdney promised from the get go he’d make my deal happen and true to his word, we got all we hoped for with the trade, and extras. I have spoken so positively about Lexus that my dad is now considering buying one. We will be buying future cars from Johnson Lexus. Thank you for making car buying painless!

My experience was first rate! The customer service was friendly, polite, understanding and I felt well taken care of by all the staff. I can’t recommend them enough. I love my new RC!

Why is it that when you have someone in your presence requesting reasonable insights and rationale you simply point to your computer screen and say rules are rules? Yet when we communicate our experience online, all of a sudden the heavens can open up with faux concern that is publically heaped in abundance. GTFOOH. You publically say owning a Lexus is special as if I did not know that when I first purchased the car for my mother? Or the other Lexus vehicles I have purchased in the past. Are you serious? I would not endorse your company’s treatment of me or your Monopolistic policies in Wake and Durham counties for Lexus owners whose vehicles are outside of warranty contract. And just to prove I am a reasonable person, I would tell owners under warranty to stop by your place for their service needs as your drive to save your reputation for newer owners is driven by the competitive landscape of the luxury automotive industry, where a poor repair reputation could kill your brand. But for those that are out of contract they can expect to pay for the privilege of having their automobile serviced by the so called «only» experts in Japanese luxury cars. So not true. Check your options and understand that Lexus certifies many facilities and ASE certified mechanics that do quality work on par with Johnson Lexus of Raleigh.

Had an excellent experience buying our first Lexus. Zack Gray was our salesperson and we were so impressed with him. He went above and beyond to make our experience a good one. We would highly recommend Zack and Johnson Lexus!

Very professional environment. Friendly and proficient staff. Refreshment bar. Classy place.

Good place to service your Lexus.
Note: I’ve never purchased a car here. For whatever reason, I’ve always been able to find significantly better deals when shopping around elsewhere. However, I do get my car serviced here due to geographic convenience. For that, they have been a good option.
Pro:
Prompt service
Great areas (along with a «quiet» room that you can actually work in)
Good wifi and free snacks because waiting for your car to be serviced requires such things
No pressure to «upsell» service (I never take it but it still annoys me)
Cons:
If you’re looking for service $ value, you can probably find several better options
If you’re looking to buy a car (new or used), I’d shop around at other Lexus dealers including those in Charlotte if you can stomach the drive

We purchased a used CPO Lexus from Sergio Escarsega. I would highly recommend him. We felt no pressure and he helped us get the car we wanted at the price we were willing to pay.

LOVE the service department here. They are always friendly, welcoming and knowledgeable. I feel like I receive great customer service. Plus they have the best cookies which is my favorite part of getting my car serviced. ;)

Meh. I’ve experienced better sums it up indeed. Lexus dealerships are supposed to be better than any others and this one left me with a bad taste in my mouth after completing a purchase.
At first, they bent over backwards to make a deal happen — my trade made things a hassle at first, but they worked with me to get the issues sorted out with its title as best they could. However, this is where the story changes. After I returned nearly a month later to complete the deal, they forgot nearly everything we agreed upon, instead trying to:
1) Increase the price of their car
2) Lower the trade value of mine
3) Ignore the lip spoiler I negotiated on the purchase
4) Alter the interest rate from Lexus Financial
Frankly, a smarter man would’ve walked out, and rest-​assured, I would do so again, if given the choice.
Fortunately, the IS250 I purchased has been a great car thus far. My only gripe in ownership is that I don’t think the front tires met with Lexus CPO standards as I had to replace them within 20k miles.
Live and learn — be warned, do not trust this dealership as they will go out of their way to screw you. Much better going to Flow Lexus in Greensboro.

This was the worst car buying experience of my life. We had a great sales lady who helped us in the beginning, but the management are the typical condescending, sleazy used car salesmen that you would expect on a used car lot. We had a peculiar situation, but they dealt with us so terribly I cannot stress enough how I think no one should deal with this company.
We picked out a car and paid for it. They cashed our checks and we signed paperwork. After a week and a half, they told us they found a «fake» part that won’t let it pass NC inspections. We found out later they had already sold the car 2 days prior. We also later found out that the car was not inspected before being put on the lot for sale, which to my understanding is something a dealer is not allowed to do.
They said they would find us a new car and make everything right for us. After not getting a new car for us after 1.5 months they started to be unhappy that we wanted a specific car with specific details about that car. We wanted what we paid for and signed a contract to obtain. They stopped returning phone calls the last week and a half of dealing with them.
We eventually got our money back almost 2 months after giving them our money. The management acted like they didn’t care about us at all and we were inconveniencing them by giving them money for a car they had for sale. The fact that they have suspect cars on the lot without inspecting them is bad enough. When you add in the horrible management, this dealership is a terrible place to deal with. Buy your used cars elsewhere if you want to get good service and respect along with a good car.

When my husband and I started looking for cars we were unsure of what we wanted. Looking at Lexus everyone was nice and knowledgeable. We ended up buying a an IS and regretted it the next day. I know this was not the dealerships problem, but we hoped that they would work with us to find a car that would be a better fit.
For a few weeks they acted like we could work something out and then they slowly took longer to respond. Every price that Lexus quoted us was very unreasonable and they didn’t seem to care if we were unhappy with our car or sold us another. Once we purchased the IS they were done with us. I wasn’t expecting to get a great deal on another car but hoped they would have tried to work with us for a fair deal on another car or SUV. Unfortunately the service that was promised to us when we purchased the car is not what we expected it to be.

I purchased my car in August 2013. It is a pre-​owned Lexus. The sales agent that helped me was great. I had a pretty good idea of what I wanted and he listened to what I was interested in. He then showed me vehicles that met my criteria and didn’t try to steer me to other vehicles. He was polite, professional and answered my questions directly. At no time did I feel like he was pressuring me to buy or talking down to me because I was a woman. Once I selected my vehicle and we started negotiating on the price the excellent service continued. I was shown to one of the lounges to wait while paperwork was done, offered a beverage and thanked for purchasing at Lexus. While the process took a while this was not unexpected and it was certainly made as pleasant as possible. I have only taken my car in once for routine service but numerous times for car washes. The service staff has been great. My first service visit went very smoothly and I was extremely pleased. I did go to the Durham store for service because it is a lot more convenient for me. Bottom line — once I drove off the lot the great service and customer care has continued.

I had a great experience purchasing a new car at Johnson Lexus. Based on Unilocal reviews, my husband and I went to Southpoint in Durham first. The salesman was totally uninterested in selling a car and did not treat us respectfully. He then abandoned us in the parking lot after the test drive. We went straight to Johnson Lexus and bought our new car. Jamal, our salesman, and the staff there were kind and respectful, and our negotiations were crisp and fair. I got a great deal on the car of my dreams. Jamal himself picked me up from our home the next day, which is 75 minutes away, so I could complete the deal and leave with the car. I was the primary negotiator and made the final decisions about financing, etc; my husband was present for only part of it. Take it from me as a young, urban female professional; there was not an ounce of sexism or discomfort in any interaction I had throughout the experience. I highly recommend Johnson Lexus. You should feel good after buying a car!

Stopped in with my business partner to look at a 2008 Red Lexus ISF that they have listed as preowned. Drove from charlotte just to look at the car. We have a IS300 and a IS350 and are going to buy a ISF now. Well qualified for the vehicle… arrived and staff ignored us and finally sent someone to talk about the car to us. He talked down to me and just walked away. Then came back and said the car is on a test drive and it is now sold to the person driving it. He then just walked away from us both. We left disappointed and irritated in the way everyone acted towards us. We are both younger, we dress comfortable, I’m a country guy and he is asian… Well the car did not sell and the price has been lowered since we went there. We walked in and they prequalified us as someone who can’t afford this car. They lost this possible sale and i am going to post to tell others about the attitude there. What a undeseriable place to go.

Just wanted to let everyone know, the Lexus dealership in Durham came through with flying colors and Kim Smith was awesome to work with. I have my new car and the Durham dealership was so easy to work with!

If you in the market for a new Lexus and can do so I strongly encourage you to forgo a trip to this Lexus dealer, don’t waste your time, and go to Johnson Lexus of Durham at South Point.

I just came from Leith BMW. I really wanted to trade my BMW in for another BMW but I could not work with my salesperson at all so I went to my second choice, Lexus ES. Great sales experience and great experience working with the finance guy. That’s what I dreaded the most as a single female. I did go in educating myself on the cars and «how to buy a car as a single female». I feel like I got a great deal and I got what I wanted on my trade in! I hope the service is as good.

A friend and I went here to look at used cars for no more than an hour — and it turned into an «all-​day» fiasco. The afternoon starts off with a saleslady approaching us and discussing options and my budget. She is friendly and nice. So far, so good.
She disappears for a while, and then comes back with a list of cars (which I never get to see). Then, she takes us outside to see a Hyundai SUV (not by choice). I tell her that I am not a fan of the Hyundai brand due to some facts from my parents (they used to be really crappy cars). She disregards my commentary, claiming they are *great* cars, and absolutely insists that I test drive it. So, I test drive it, and the lady is nice and helpful with the positives of the vehicle. It drives well, but the MPG isn’t that great. As I’m about to park the car, she asks me if I like it – and I tell her «no.» She proceeds to argue with me about it, as the car runs for the next 5 minutes.
Strike 1.
The saleslady finally gets the hint and shows me some more cars. I test drive a couple SUVs, and I don’t like any of them. My friend and I have been here for at least an hour-​and-​a-​half, and we are ready to eat lunch. I communicate that we are ready to leave. The sales lady cannot take no for an answer and she decides she wants to argue about the Hyundai — that I don’t want to buy. I begin to feel like there must be *some* reason why they are so desperate to get me to buy this car.
Strike 2.
Suddenly, she has a car that I must see that is *perfect* for me. I test drive it, but I am wary about why this car wasn’t spoken about earlier and why the offer is so low (especially with the leather seats, Bluetooth, and TV inside). I ask her directly if a 6-​cylinder engine requires more expensive car service than a 4-​cylinder, and she tells me that it’s the same price (which I KNOW is wrong).
I love the car though (the loud, sexy v-​room of the engine), even with the low MPG, and I go into bargaining mode. She starts dishing out numbers and the whole «I have to go into the secret room to discuss this with my manager» deal. Finally, I am presented with the final number, but I request that the # be pushed down $ 100 — and it would be a deal. But no, they wouldn’t budge on their numbers. No deal, I say, but the saleslady can’t take no for an answer. She proceeds to complain and whine — telling us we wasted her time and that she is the «best salesperson» on the floor. Guilt-​tripping doesn’t sell a car, honey.
Strike 3.
It’s closing time (6pm), and my friend and I are tired and STARVING. My friend goes into aggressive mode, putting her foot down — stating we have got to GO. They unwillingly let us out, with childish pouts on their faces. My friend and I race out — dashing to grab some DUNCH — since it’s been over 8 hours since we last ate. I think it’s over, but no – I get a call 2 days later with a negotiation to our asking price — 2 days TOO LATE.
The only plus of this dealership was the nice interior of the building and the snack/​coffee/​soda bar.
Edit:
I was contacted by the owner who commented below. She did sincerely apologize for the bad experience — which I appreciated. She offered to discuss the matter with me and make up for it, which meant a lot to me, but I refuse to return to a place where I was negatively-​treated, no matter what company. It’s stressful, and I do not wish to discuss the matter further. Hopefully, no one has to go through what I did.
Also, a note about the owner comment below: it *was* a pre-​owned Hyundai SUV that the sales associate was aggressively trying to get me to purchase.

Ever notice how a Lexus service center is nicer than the salesroom? Well that’s because service is the moneymaker. Lexus knows that and we gladly pay for it for the peace of mind. Regular service is usually quick and they do a nice job cleaning the car after. I’ve yet to be pressured into unnecessary services, but I have low miles, so maybe that comes later.
I don’t like waiting for my car, so I usually drop it off the night before, avoiding the check-​in hassle. However, the waiting area here is pretty good. They offer free snacks and drinks, and waiting room with cable. There’s also a play room for kids.
Remember when Lexus used to fill up your tank after service? Not sure where that has gone. Not really a necessary service, but it was nice.
4 stars for some really good service, but at these prices it better be good. No complaints thus far.