Lake Boone Cleaners

I had been taking my clothes to LBC for a few months, mostly because it was the closest dry cleaners to my workplace. I recently gave them a cotton blazer to clean. When I went to pick it up, it had spots from some sort of chemical or appliance burn.
Now, I understand everyone makes mistakes. It’s what a business does after making a mistake that matters. And that’s where LBC really failed. The owner first told me it was residual chemicals, and that the spots would go away after a few days. Call me naïve, but I believed her.
After 2 days, it was even more obvious the spots were actually burns. I returned to LBC, where I was told first that the spots were actually my fault for leaning on something, then that LBC would not pay fair value (i.e., a depreciated cost) for the jacket, and finally, that I was trying to extort money from them!!!
Look them up on BBB: they have a couple of similar complaints. Lesson learned, I’ll be doing my research instead of going for convenience next time.
Long story short: STAY AWAY from these people!

We took all our clothes here for over two years. They did a good job until I took a silk Dana Buchman jacket and they ruined the buttons (did not cover them during the cleaning process though they were wooden and layered) and the trouble started then. All of a sudden the woman I had chatted with every week for over two years could barely speak English and would do nothing about the buttons. At that point we had been spending almost 50 dollars a month there. We gave up on the buttons and the dry cleaner and moved on. Have often wondered if she ever realized how much it cost her to not respond to replacing buttons to lose years of dry cleaning business from good customers. Figure we have spent hundreds at another cleaner since that incident. An incident can happen to anyone but how they chose to handle it became a greater issue for us than the buttons. We drive by them each week to get to our new dry cleaner.