New Balance Store

I was referred here by my physical therapist, so I had high expectations and they were beyond exceded. I came in looking for a new pair of running shoes and was told to seek out Jason to get the right fit. He found a pair of shoes that feel like they were made specifically for me.
I ended up going with Jason’s recommendation, a pair of 1260v5s with some Powerstep Pulse Insoles. They felt perfect as soon as I tried them on. The right amount of stability and cushioning. So far they are the best shoes I’ve run in, and I’ve tried just about every brand out there, so that is saying a lot. When you come in the staff will look at how you stand, walk, and run; and match you with the right shoes to make the most out of whatever activity your into. I know the shoes here can be pricy, but I’ve been to several shoe stores that find and fit the best shoe for you and I was surprised that New Balance came out on top. For me finding a store that matches you up with a pair of shoes that helps you perform to your full potential without experiencing pain is priceless, and I have found that here. I completely trust the shoe recomendations here and I highly suggest you try this place out for your next pair of shoes. I’d just say if your a runner make sure you ask for Jason, he won’t steer you wrong.

I walked in and was greeted immediately by Tommy. He then fitted me for a pair of shoes and inserts, what a difference! I have only been wearing the shoes for 10 minutes and my feet already feel better.

I went to this store at the recommendation of a podiatrist because I have narrow feet and needed a narrow walking shoe. I spent $ 210 on running shoes (although I was looking for walking shoes) on 6÷27÷14. The saleperson told me I measured an 8 ½. I told her I have always worn 7 ½ and 8’s. She swore I needed an 8 ½ and since she is supposed to be the expert, I went along with her. When I tried on the shoes, I told her my heel was slipping up and down. She tied the shoestrings a different way and slipped an insert in the bottom of the shoe to «tighten» it. I bought the shoes which were $ 150 plus $ 60 for the insert! I have maybe worn the shoes for 2 ½ mile walks approximately 30 times. They have never fit snuggly and because they rub up and down, the lining inside the heel has developed hard balls which have now rubbed blisters on my heels. I wear an 8. If the salesperson had sold me the correct shoe size I wear, maybe I wouldn’t have blisters. I will never find out either, because I will never buy another pair of New Balance shoes.

Went and purchased a new pair of kicks for my son on Saturday morning and we were taken care of very well. The gentlemen helping us took the time to make sure the pair fit him correctly. The sneakers are really nice at a good price! Most importantly my son loves them.

AVOID. Horrible customer service, went in today and no one even acknowledged me or my son, even though they all looked at us. No welcome to new balance, nothing. We came in there to spend close to $ 400 yet were ignored completely. Then, someone walked by me and said wearily, «We’ll be with you when we can.» We left. New management desperately needed.

The service here is as would be expected of a store carrying the New Balance name… If looking for service try another place

Worthwhile shopping experience and salesperson Herb was great! I wasn’t in the shoe market, but needed footbeds and this store carried just what I was looking for. Herb’s knowledge of the product was a bonus!

I came in April 2014, and it took over thirty minutes for a sales person to even speak with me. I will never come back to this store

I have gone to this store twice and have received horrible service. Maybe it is just me or that I am just going at that wrong time. My family has gone there and have never had a problem.
The first time they did not have the shoe that I wanted in my size and was basically told I was SOL, they did not even offer to call the Durham store for me. So, I left and ordered my shoes online.
I decided to give them another try yesterday (it has been almost a year since the first trip). I went in to buy my boyfriend a new pair of shoe as a surprise and at the spur of the moment. Figuring that they might be linked to other stores and be able to find his information. When I asked if they could looked up his information (he bought his previous pair in Winston-​Salem) I was informed that they were not linked to one another and could not do that for me. Again, they did not even offer to call and get the information. So I just left.
I use to work at an Athletic shoe store a while ago and I always offered to call to see if another store might have it or look for additional information. It is called customer service. I would think that you might be willing to go the extra mile to get sales for your store… Guess not.
From now on, I am not even going to bother going to the store and just order the shoes online from New Balance and pay the extra money for shipping.

Awesome product and very knowledgeable staff! I personally experienced this in May/​June 2010 and had Cale/​Cole (sorry cannot recall proper spelling of name) wait on me. Very patient, thorough and knowledgeable about the products along with my needs for footwear. I was blown away when he told me if my physical therapist did not approve of the sneakers to come back within 30 days. This was not an issue as she highly approved!
In Nov 2011, my Mom was visiting and I took her there to buy her some sensible walking shoes/​sneakers. She worked many years in retail and Customer Service standing for long periods of time up north and could not believe how very courteous Cale/​Cole was and knowledgeable of her issues. He even inserted her orthotics that I had just purchased for her to try out and get a better feel. She was instantly walking so much better. She even found a pair of sandals for inside when she is not wearing sneakers. I could not thank Cale/​Cole enough for all of his help. Sorry for the delay of writing this review but as we age style and fashion might not be a trend as comfort to keep us stable and moving.
What is even more impressive about NB is that they are finally made in USA! So, one certainly does not mind spending a little extra money for sneakers that last!
UPDATE: I went back to this store late fall 2012 as I needed some dress shoes the Aravon brand on a weekend. I could not get a salesperson to wait on me. No, they were not that busy. When I finally got someone to help me, the very mature guy had no idea about the brand. I ended up leaving and get 2 pairs of shoes someplace else and bought my Aravon’s at FootSolutions. U lost my business!

I’ve been to New Balance Raleigh several times looking for good shoes and each time was a great experience.
One time, I went looking for a pair of high quality running shoes. They looked at how I walked and what I wanted /​needed in a shoe. Then they put both shoes on me, tied them up and made me walk around. They were careful to make sure my big toe landed in the right place in the shoe to prevent ingrown toe nails.
The shoes ended up being really comfortable and a half size bigger than I would have picked for myself without help. The people there were really knowledgable about what I needed and friendly without being pushy.
They also have a policy where, if you run in the shoes and they end up not being what you want, they’ll take it back and find a better fitting pair. I thought that was pretty cool, since most shoe stores have a «wear it, buy it» policy.
Overall, you pay more but I also think it’s worth it. The right pair of running shoes is really important in the long run and they help make sure you find exactly what you need.