Once Upon A Child

I’ve been here twice and both times I have been happy with what I found. It is small and cluttered and tons of people always coming in and out which is a good sign. I won’t resell my stuff here though because of things I’ve heard from others.

This place is awful. They have no knowledge on how to price items, ESPECIALLY NAME BRAND. It is very junky, tacky, and music is TOO LOUD. I do not know what happen to the workers who worked in this store when it first opened, but they need to come back. The young little girls that were in there on Wednesday Dec. 9^th 2015, they should not be working up front … THE WORST. CARY WILL BE OUR CHOICE FROM NOW ON!!!

Horrible customer service! The staff is rude and uninformative. Clothes were marked clearance but not on sale. No one even bothered to tell me. I had to return everything marked clearance. I will never go back. Cary is much better.

SELLING: Don’t even bother bringing in infant-​toddler girls clothes. I went through all of my little girls clothing /​shoes and only brought them the best items, some with tags.
They’re only looking for baby gear, select toys boy clothing and girls size 7 and up.
BUYING: Some good buys but most items over-​priced. I rather go to a thrift store for clothing.

This location is awful! No one greets you when you walk in. The floors were dirty with hangers, clothing a d toys. Not one employee cared enough to clean anything. I purchased a safety bed rail. I had to tell the employees I wanted to check out because they were too busy chatting. When I got home I went to wash the cotton cover off the rail. When I started taking it off I saw bugs! There were bugs inside the bed rail I just bought! I called the store to talk to the manager. I was told that she left for the day. I called 4 more times the next day. Twice I was told that they had to get my name and number and the manager would call back as soon possible. The last time I called I was told she left for the day. What kind of business does not have some kind of supervisor, assistant manager or shift lead on site at all times?! I have no idea what kind of bugs are in there but I’m not taking any chances with it! I thought they would do a thorough check including inside and put before buying something. I will never, ever shop there again! They do not care about the business or the customers! If I could give them no stars I would!

I called in advance. Wanted to know what was a good time for us to go there and sell my clothing I was put on hold 3 times was asked the same question 3 times. I was warned from following Unilocalers about this location. The girls were as rude as they get. Rude, Rude, Rude absolutely no class, no customer service, no common sense and with attitudes. I have no idea how these little girls get away with treating customer’s with no regrets.. Absolutely disappointed with this location. The place was sloppy, unorganized, shelf s where empty.
That’s the least of the problem. There problem is the RUDE, ARROGANTE, SIMPLE, DISSAPOINTING EMPLOYEE’S.

A consignment shop where you can find great, gently used items (toys, clothing, shoes, books, costumes. you name it) for your child. You can also sell your items here as well.
Today, we just came in to browse since we were in the shopping area (Applebee’s is close, Target, convenient location). It also was a good time to look for fall/​winter items in preparation for the upcoming season.
I found this adorable faux fur vest for my 4 yr old daughter for just $ 5.50 ! I think it’s cute because I have one similar and can’t wait to wear on a mommy and daughter day out.
I was pleased with the variety found in the store, how organized things were by size but it is crowded in terms of how the racks are set up. They could use a bigger space.

I sold them stuff a couple weeks ago, and they wrote me a check for the items, I made the mistake of putting the check they wrote me through the washing machine on the 3 hour bleach cycle… Oooops my bad, I decided to call them because Stuff happens and people make mistakes, how hard is it to write another check? The girl put me on hold and talked to the manager and came back and Said «I can do nothing for you, it would mess our check sequence up» this is a completly lame responce. So you are keeping my $ 70 dollars and my stuff because of a check sequence? I asked if I could please speak to the store owner to see if he had a better solution, maybe he is a smart decent guy… It has been over a week since I gave my name and phone # and I have heard nothing. Soooo where is a better place to sell? I will be going else where in the future, I like a company that treats people the way they would want to be treated.

I called yesterday to find out their buying hours for clothes and was told 5:30 p.m. every day. I went in today at 4:08 p.m. and was told they stopped buying at 4 p.m. Wasted trip and unhappy customer!

RUDE STAFF!!! I LOVE the site in Cary… they like their jobs and are helpful and friendly. The staff at the Raleigh location are very rude and unhelpful. Also unfriendly. When I came in with three huge baskets of clothes, two of them made faces and smirked, and looked at me like I was crazy… they hardly looked through my items and then only took a few and gave me $ 15…I brought in dresses, coats, hoodies, jeans, etc… in great condition. When I asked why they had taken so little of my things, I got the standard answer of «wear and stains», which is load of crap. No eye contact, customer service is garbage… I will not waste my time going to this location again to deal with these ignorant little girls… I’ll drive the 20 miles to Cary any day rather than go back to the Raleigh location again. Whoever owns this location needs to hire new staff!

Great prices and a lot to choose from! I was able to purchase tons of onsies for one dollar a piece! Everything is really cheap and great for babies and toddlers! The only thing I didn’t like we’re that the mothers were setting their children in the jumpers/​bouncers being sold and walking around the store but that is poor parenting not the stores fault. I recommend the clothing but if purchasing the furniture I recommend cleaning them very well.

Hit or miss, however, that’s how most consignment are. I always find something to buy, just some times I go are better than others. I think the store is a tad overcrowded. The aisles are too tight; you can’t have 2 people shopping on both sides. Are they ready to expand? I think yes. The biggest reason I give 3 stars instead of 4 is the inconsistencies with their buy backs. Sometimes I’ll have a small grocery bag to sell and earn close to $ 30…with a hodge podge of stuff. Then, I bring a HUGE tub of stuff (in season) and I only made $ 12. Weird.

I found some bargains for my 8-​yo daughter. Several Children’s Place, Gymboree items with tags that are fantastic! Prices are *very* fair!
However, on the downside, I seriously think the place could be a fire hazard. The racks are much too close together and the aisles too narrow. You can *barely* pass someone in the same aisle without backing out.
Another beef… There is NO dressing room to try the clothes on (and when I’m buying consignment items with a limited return policy, I want to see if these items are gonna fit — because you never know what shrinkage there is if someone has fried clothes in their dryer, by that time it doesn’t matter a flip what size the tag says.)
So, you ask… How does one check out the fit of the clothes?
Strip down in the middle of one the aisles you can’t pass through?
Well, that possibly *may* provide you with an option because as crowded as the aisles are, you probably won’t get arrested for child nudity since no one would be able to see much!
Fortunately (or unfortunately — depending on if you see your glass half full or half empty), they repurpose their — one and only — bathroom as a dressing room too.
I found the idea rather gross and standoffish. It was moderately clean, they have a small (did I say miniature?) baby nursery rack and a hook on the back of the door.
There is also a full size baby diaper changing table, but… I’d change my baby in the back of my car (or the crowded aisles) before using that table (can you say «unsanitary»?).
So, while you’re already in a hurry to get out of there — at least I certainly am because public restrooms aren’t terribly scenic or aroma-​welcoming in the first place…
You begin feeling even more pressure to get out because people are *constantly* rapping on the door in an endless rush to get in!
So, there you are standing there thinking: «Are they needing to try clothes on their child — or — is there a pitiful toddler standing outside needing to use the potty?»
And being a post-​potty training mom myself, that must be an awful feeling…
Mom has worked so hard for little Johnny to finally feel semi-​comfortable to sit on the toilet and all those efforts get flushed down the tube :~((LOL)!
All because it’s simply too convenient for the store to use the restroom to also serve as a dressing room.
All this on a Thursday evening…
I don’t think I’d try my luck going there on a Saturday; there is a reason (or two) why I don’t play the lottery!
While I know that real estate is invaluable to merchandisers, could they not build just one separate room — or at least a sectioned-​off area with a hanging privacy curtain — to use as a changing room?
A changing room for trying clothes on, *not* for changing diapers.
And, certainly, those almost-​potty trained moms would be ever so grateful too!
If they could correct this, it would be an awesome retail place where clothes are many pennies on the dollar cheaper than the name brand stores — especially since our precious little ones quickly outgrow their clothes!
So, in conclusion, decide for yourself: Are the bargains too good to pass up to outweigh the overstuffed aisles and the so-​called dressing room or not? Your call.

Great place for used baby stuff. Bought a ton of clothes for my newborn all for under 40 bucks!

The staff at Once Upon a Child was very friendly and prompt with me. Their selection of used clothes was pretty good, too!