Performance Bicycle

So I have posted reviews of Oak City Cycle Project, Torrenti Cycles, and All Star Bikes. My last stop on the tour de bike shops was Performance Bicycle. Unlike All Star Bikes and Oak City Cycle Project, their selection of saddles and equipment was HUGE.
And even though female employees in the brick and mortar stores are as rare as Sasquatch, the (relatively) young man that assisted me was very helpful and relatively knowledgeable about women’s saddles. They had a relatively entry-​level saddle for around 40 bucks up to 200-​dollar saddles. He was able to tell me the difference between the saddles and why some people might want the 200-​dollar one vs the 40-​dollar version he was recommending for me.
I also asked about a pouch to carry my cell phone and he was able to set me up with an emergency kit — again gave me different options and recommendations that were based on what was best as opposed to what was the most expensive.
Finally, I had just purchased YET ANOTHER vintage bike and they were having a special where I could get the bike tuned up for 99 bucks. I dropped it off on Wednesday and it will be ready Saturday afternoon.
They have a HUGE selection of clothes, bikes, and equipment and despite being relatively young guys who are young enough to be my kid, they took me seriously and were able to help me with what I needed without trying to up-​sell me.
So if I need equipment — I’ll be going to Performance Bikes. If I need service, I’ll stick with Torrenti Cycles. I’ll steer clear of All-​Star and Oak City going forward because they just don’t have the selection and options and their prices are much higher.

Some people have complained about the service, but I’ve always been greeted promptly and provided excellent help. …probably more so than almost any other store of any type in Raleigh. I highly recommend Performance Bike!

After being wholly ignored by TLC bike, we went up the road to Performance where we were greeted by Sam within 30 seconds of entering the store. We were buying my wife her first adult bike and she had a million questions. Sam was extremely patient, gregarious, objectively informative, and well versed on sizing and ensuring my wife was thoroughly satisfied with her purchase. We worked with him for 90 minutes until his shift was over, at which point Sam introduced and handed us off to Chris. Chris was equally thorough, patient, and kind. Both of these gentlemen are exemplary ambassadors for the sport and the store.
After a total of three hours, my wife test rode four different bikes, purchased additional comfort related accessories, and a helmet. The accessories were installed while we were checking out and it was clear that each employee we met and worked with were bicycle enthusiasts and riders who have a passion for what they enjoy and love sharing it with interested customers. Even the mundane details which my wife was frequently hung up on, such as,“what is the difference between a hybrid, road, comfort and mountain bike?“
Great people, great selection, local headquarters, founded in NC, and great prices. I’m bringing my bike back tomorrow for service and anticipate equally impressive service.

Bought my bike here a year ago and all of the accessories I’ve needed for it… Prices aren’t cheap but they have a large selection of everything you could possibly need.
Just had my bike serviced here and thoroughly tuned up for the full-​blown season as the weather is getting nicer slowly but surely… The fellas @ Performance Bike took good care of me and bike is riding just like new. Woohooo!
Friendly and knowledgeable staff… Never too busy in there the few times I’ve stopped by, so service is always personalized and courteous.

So I am going to give a straight up honest opinion of this place. I picked up cycling recently and have been doing it for a few months. I purchased a bike off my brother that he had for awhile a Quintana Roo. When I first got it I took it to the Bike Guy near Falls Dam for him to set it to my height and he fitted me to it. I have been working on doing my first Triathlon and have been riding the bike for a few months. I noticed recently that a few tweaks and changes need to be made for my comfort on the bike. I decided to take my bike here. I dropped my bike off on a Tuesday and requested my handle bars to be re-​taped, brake pads replaced, Wheel True and my bike cassette to be changed. I had a question in regards to the pricing for the cassette as I found it much cheaper on may online sites. They had the cassette for $ 74.99, however their own website had it for $ 69.99. They were willing to match their site, but as mentioned found it much cheaper on several sites for about $ 45. They said the soonest I could get the bike back would be Friday. I did however request to see if they could get it done no later then Thursday as I was planning on attending a group ride.
They mentioned to contact the manager the following morning to see what could be done in regards to cassette price. I called the next morning and spoke to Hugo and he said they couldn’t match the other sites but was willing to discount the labor for an additional $ 10. I agreed and once again asked if it could be done by Thursday. He mentioned that there appeared to be some opening to make that happen. I called on late Thursday to check the status of my bike, but come to find out that nobody indicated this request to have it done by Thursday so it was never worked on. I was very disappointed in this and felt communication did not occur.
I ended up deciding to pick it up on Saturday shortly after they opened. I went to the back of the store to get my bike and met TJ who was doing service on another bike. I could tell right away that he is not real thrilled to deal with customers and seems more focused on not being disturbed and going back to working on the bike he had in front of him. He rolled my bike around I looked it over, not much conversation more of «here is your bike» kind of attitude. I asked where the old cassette was and he essentially just didn’t seem to know or really care to help me get it. His non-​caring attitude really stuck a nerve with me. He asked for me to come back about an hour later to speak with the mechanic that worked on it. This store is out of my way and had no plans on returning for something that should have been there. I asked to speak to the manager and he just pointed over to and said «You can go to talk to him over there». Once again it appeared he wanted me out of his way so he could return to working on a bike. I asked again for him to go get the manager and he refused. I finally went and got the manager and to make a long story short located the old cassette. The manager could tell my level of displeasure and decided to refund my labor on the work order. I was fine with that gesture but the service still left a sour taste with me. I am new to biking and could choose many place to start doing business with for a long time. I don’t think this place will be one of them. I will now look at more local options here in Wake Forest. So the two stars is based on the service I got from an employee and not the monetary outcome that was an end result.

This is another Raleigh specialty shop that deserves recognition. Welcoming, friendly attitude, and excellent service. I needed service for my trail bike. The store is very well kept, all the associates were quick and extra helpful. I’ll think of this place like base camp for my riding adventures.

decided about a month ago to train for the Ramblin’ Rose mini-​tri on May 18^th, my first ever and definitely a novice in all 3 sports.
I was definitely intimidated to go to the «shop» as previous experiences in other shops full of hipster bike guys that look down on overweight non-​experts were unpleasant but I met Mike on my first visit and he really put me at ease as we discussed what could reasonably be done to optimize my hybrid for this first race.
I went today and picked it after it’s tune-​up and getting new tires put on (for a COMPLETELY reasonable cost) and Hugo spent nearly a full hour with me completely fitting the bike to me, talking to me about race nutrition, what’s worth tweaking, what isn’t, etc. Even shared with me an upcoming bike clinic and some group rides to get involved with. It was really educational, everyone is really encouraging and didn’t feel intimidating or like I was being sold stuff I didn’t need… It feels like they are part of «Team Linds» vs. just a customer– it was awesome! I definitely will be haunting this shop plenty :) Thanks guys!

Great staff, friendly, attentive and knowledgable. Have just started getting serious about biking and they are very patient and helpful. They have earned my business!

We popped in today to purchase two bikes with a semi knowledge of what we wanted.
After 20 minutes waiting for help we finally walked over to the four mechanics standing around and asked for some help.
It was obvious that we had interrupted them but one came over to assist, Great right? Wrong. The first request for bike number 1, Hybrid under $ 400. What is the first bike we get shown, $ 399…after narrowing it down to two bikes we find that the bike we want is not in stock, no biggie their are other performance bikes in the area lets see if they have it, right? Wrong again, we asked if he would call them, after 5 minutes he comes back and says he doesn’t know how to check inventory so instead of just calling them he decides to talk to other customers…45 minutes now and we are no further from where we started. Once he returns we have already called the other performance in Cary who also does not have it and we just walk out more frustrated, no help what so ever.

Customer Service isnt the best. No one talked to me or asked if I needed help. I didnt have my biker outfit on, so that may be why. But every so often they have great sales on GU packs.

Bikes are crazy disorganized and staff is not knowledgeable at all.

this review is for performance and rob newton, i did a bike fitting with rob last year at cary location, he is now at this store, i have never enjoyed riding a bike in my life as much as i do now, wow what a fitting can do is miraculous, rob is a rock star! Thanks!

Lots of middles. We visited Performance in the middle of our bike store tour. Found the bike selection to be very middle-​of-​the-​road. And the guy who worked with us seemed somewhere in the middle, in terms of helpfulness. We told him we were mainly interested in hybrids, and mentioned a few models we’d looked at elsewhere to see what might be comparable in their inventory. He acted as though we hadn’t done enough research, and suggested we come back after reading reviews of some of their bikes, so we would have a better idea of what we wanted to look at. Upon my husband’s persistence, the guy did pick out two bikes that he thought would be appropriate, and Phil gave them both a spin in the parking lot. They have very affordable bikes, which is appealing to me (as someone who doesn’t anticipate doing much aside from short commutes), but only a few brands. In the end, hubby decided to go with more of a boutique store and performance-​forward bike, while I decided to go with a store that carried stylish models. Still glad we checked Performance out though. It really helped round out our understanding of what you can get at different price-​points.

We were completely ignored by entire staff while trying to buy a bike. Waited around for ten minutes, clearly needing assistance, while employees wandered around nearby without paying any attention whatsoever. We finally left and I spent my money at Flythe Cyclery instead.

Good discounts on what they have but not great selection, especially on womens clothing and accessories.