Precision Tune Auto Care

I’m not allowed to give 0 stars
DO NOT GO TO THIS PRECISION TUNE!!!
I took my car in for a tune up back in January. Precision Tune charged me $ 163 for the purchase and installation of new spark plugs. Two months later I start my car and find a bunch of lights lit up on my instrument cluster. I took the car to the dealership where I bought it and the service rep tells me that the lights came on because I had a fouled plug and I needed a tune-​up. I told the service rep there must be some mistake, as I had just gotten a tune up 2 months ago. Service Rep tells me that these were the parts that came on the car when I bought it. He told me they were far too old and deteriorated to have been on the car for only a couple months.
I get paperwork from the service rep stating that the plugs were old and never changed. I went back to Precision Tune and ask to have the money refunded for the service that I never received. They gave me a phone number to the head office in Cary and told me I had to talk to those people.
I have placed 5 phone calls to the Cary office in the past 4 days, and no one has returned my call yet. I called the corporate headquarters and the person I spoke with told me that he were trying to get in touch with the Cary office and that he would have someone from the Cary office contact me. Still have not heard from them. I have filed a complaint with the Better Business Bureau, and will take this even farther if I must.
DO NOT GO TO THIS PRECISION TUNE, THEY WILL RIP YOU OFF!

I wish I could use a negative star rating. DO NOT TRUST ANYTHING THIS PLACE HAS TO SAY. AND DO NOT HAVE DAVE LOOK AT YOUR CAR.
I brought a car to this location for a Pre-​owner Inspection, after an hour of the Mechanic looking at the car he gave me my paper work and told me what was wrong with the car. I asked about the Transmission and he stated that it was looked at and the fluid looked good (it was also stated on my paper work that the fluid was checked and looked good). After purchasing the car about 2 weeks later my transmission went out on the car and after bringing it to another mechanic he told and showed me the transmission fluid was never flushed and looked to be the original fluid. After calling Precision back to talk about this Dave informed me he looked under the hood at the transmission fluid dip stick, (my car BTW is a VW Passat 03) There is no transmission dip stick under the hood. So he should have never looked at my car if he didn’t know what he was doing. After filing a claim with Corporate the Reginal Manager BJ stated they are only willing to refund the $ 84 for the inspection. I am now taking them to small claims court for the priec of the transmission, which there response to that was we dont care. This company should be out of buisness and not trusted. I will be updating this as to the result of the case. If I was anyone with car problems I would go somewhere else.

Roads in Raleigh suck!
Given that, I went in with the car pulling to right. There was a damaged strut.
Technician carried me out to the car to show me the damaged part.
I feel price was fair and the car sure does drive better than before.
I’ll go back to this shop. They’ve earned my trust.
The website had a coupon that I used to help on the cost.

My daughter had a brake issue with the family truck. It wasn’t stopping. So based on the emergency situation, situation they pulled the truck into this shop. It wound up being air in the brake lines due to leaking rear wheel cylinders. This place diagnosed that the wheel cylinders needed to be replaced and the lines bled.
I used to work in this industry and I know brakes and front end repair. It was unfortunate that they didn’t call me before they had this work done. But that doesn’t negate the prices this shop is charging for simple repairs. Shops are in the business to make money and I understand that. But there is also unethical treatment of customers and gouging that goes on unreported.
Replacing the rear wheel cylinders on a 96 Chevy truck should be a 2 hr job no more. Most shops use standard labor rate guides to ensure they are getting and charging the public properly for labor. This shop uses «All Data» labor chart, and claims this job calls for 2.8 hrs. Chilton’s Labor rate calls for 1.8 hrs for both sides including a bleed out. Estimates from other shops after the fact revealed the job should have cost between $ 160 and $ 180 to replace 2 rear wheel cylinders and bleed the system.
The Job
You jack the car up, take the wheels off, dismantle the brakes and take the shoes off (for a full inspection including hardware integrity). Disconnect the brake line from the wheel cylinders. Remove 2 small bolts holding the old brake cylinders on and install the new ones. Bleeding the rear brakes should be part of the labor.
My Daughter was charged $ 416.00 for a job that three other shops provided estimates of ~$ 170.00 Quite simply, this is price gouging. The shop clerk said there was nothing he could do as All Data stipulated 2.8 hrs @ $ 90.00/hr for labor. Replacement wheel cylinders were $ 62.50. They also added a brake bleed for $ 50.00 and charged shop disposal fees and obvious tax.
After getting estimates, my daughter called this shop back and asked what the it would cost to have 2 wheel cylinders replaced and bled out. The manager (different guy than the original clerk) quoted her $ 212.00 for the job. Remember she had already paid $ 417.00 for the same job. She went on to say she got estimates between $ 160 and $ 180. The manager said he would match the price with a written estimate. So she went in to talk to the manager who went home early because he had a medical issue and was left to deal with the same clerk they originally dealt with.
So we are now waiting to talk to the district manager for a price adjustment as the clerk is not empowered to change anything.
I will post an update «IF» we get the proper refund. If not, buyer beware all consumers be advised to stay away from this place. Fuquay Tire and WhiteHall (Raleigh Hillsborough St) provided the other two «FAIR» price estimates.

My family frequently uses Precision Auto Care for our oil changes. We have grown accustomed to their suggestions that we need additional repairs on the car, even when our regular car care specialist tells us otherwise. We use the service basically because it seems the best deal in town for a standard oil change. Today however, I realized how wrong I have been. I had a coupon for $ 16.99 which I handed in. Upon completion of the oil change, I was charged $ 21 and change. I immediately asked if they had taken the coupon price and was told yes. I signed my credit card receipt and received the bill only to find that they had indeed not taken off the $ 2. I questioned again and was told, it had been discounted but the $ 21 was because of parts and tax. When I pushed it with «That would represent almost 20% tax!», I was told it is only $ 2 anyway. Next, he obliged me with an offer to credit it to my next service there to which I replied, «No, but you can give me cash if you don’t know how to work the credit card machine.» Finally, he decided to credit me the difference on my card. I have never had such a difficult time begging for my money back. Real customer service workers would be apologizing for their error, not belittling my petty desire to have my own money. And if $ 2 is no big deal, why do they charge and extra dollar and change for supplies on top of the the «parts and labor» cost of the oil change.