R J & G Collision & Automotive Repair

Went here after running over a manhole cover to repair the rear assembly of my SUV. Travis did a great job of finding a reasonably priced assembly so the repair came in about 20% under budget. They fixed the car — all work was on the back end. But the front end lurched when I applied the brakes. As the problem was unrelated to the collision, I took the car in to my regular mechanic who told me the front rotors and brake pads needed replacing, at a cost of $ 375. I wanted RJ&G’s opinion, & Travis agreed to look at the car. They told me the rotors did NOT need replacing, just machining and the brake pads were only at 50%, so they were fine. I get annoyed when mechanics fudge with me (maybe because I’m female.) So I asked the mechanic Mark to show me the rotors and he explained the process in a way that I felt he was being honest with me. They addressed the problem at no charge, machining the rotors although this was not related to the collision. Now the car handles beautifully. While there I learned that they do regular mechanical work too, not just body work. The fact that they were straight with me and extended the courtesy of repairing the front end at no charge made me feel I can trust them for future work, so I will return. And I highly recommend them.

My company took their vehicles by RJ & G regularly. And same vehicles permanently broke down within a day or two of receiving passing inspections. From my own experience, I left my car with a description of the problem and an educated guess to the problem. Not only was my guess correct, but after recieving my vehicle back the part broke off and required a $ 2000 repair. I asked for RJ & G’s repair quote, and they never called me back. They will never receive my business again.

So, somebody backed into my car and it needed some real body work. I first took it to Kenny Hawkins, and they quoted a high price. I then went here, and they quoted a much lower price. I ended up picking RJ & G because I equate lower quotes with more honesty. I didn’t want any potential issues with prices going higher than what insurance would be willing to pay.
Like any body shop, RJ & G had a full docket (omg learn how to drive, Triangle area people, sheesh). I had to wait a week, but I felt it was worth it. Derek, guy who runs the service desk, was very friendly and personable. He made me think RJ & G would do good work on my car and that the people were all nice and deserving of my business.
After admitting my car, RJ & G went radio silent. I had to call in multiple times to hear updates about my car. I am not asking for them to send me a text after every single screw is replaced, but absolutely zero calls? Especially after their quoted day for finishing the repairs came and passed? Are you serious?
The most unpleasant part of the experience had to have been the nasty lady who answers all of the calls. This lady could not sound more exasperated every time she grunts out «RJ & G» whenever they receive a call. Then, no matter what I say, she would always follow it up with a bored and confused sounding «What?» Is RJ & G a restaurant? A gun shop? A strip club? I thought I had called the wrong place!
But in spite of everything, RJ & G stuck to their second quote date and delivered. I could not tell that my car had been in an accident, and they provided the requisite written lifetime warranty. Had their service matched their workmanship, then I would’ve left extremely happy.
3 stars — While the work on my car was great, the customer service aspect was pretty terrible, definitely enough to drag this down to 3 stars. Even though I know for certain these guys perform good work, I’ll likely pick a different place for any future body work. I really do not feel like dealing with that unpleasant lady again.

This place is amazing. I was given top of the line customer service. The gentlemen were patient with me despite my rage over the phone (my car had just been broken into and shattered glass was now riding shot gun in my beautiful vw Jetta). I had no patience to try and arrange a rental and before I could turn around twice they had one set up for me and at the door for pick up. They fixed my car in a timely manner despite having to order parts to be shipped in from vw. On pick up, my car was spotless! I got it back even better than I left it, and I’m not just talkin’ about the glass: D