Robert T Kent & Associates

There’s the good, the bad, and the ugly with this dental practice. Let’s start with the ugly because if I were to choose an orthodontic practice again knowing this, I would not choose this one.
The ugly: No one, neither the dentist nor the assistants, washes their hands between patients at this practice.
Generally, the staff will call the parents back to hear the results of Dr. Kent’s assessment. While you wait, you get plenty of time to observe the many orthodontic assistants and the doctor at work. As they switch patients, they switch gloves. No one ever washes hands between patients. This is against CDC recommendations and, I would think, hygienic dental practice.
The good: Dr. Kent runs an efficient practice with a large staff. With such a large office, they have invested in diversions like waiting room video games for the kids, movie goggles for the kids for longer procedures, and guest wifi. Dr. Kent and his staff are pleasant and always courteous. They always seek feedback by email after every visit. (and yes, I have given feedback on handwashing before).
The bad: This is a very, very high throughput office. They will have many patients lined up in chairs, with their parents alongside, while Dr. Kent can come by and spend 1 – 2 minutes per patient. The office waiting room is often full and there is often a wait.

My daughter has gone to Dr. Kent the past two years and he is wonderful. His treatments are top of the line, the brackets and wires are top products not the cheap ones that take forever to move teeth. His offices are so nice but most important Dr. Kent is one of the best of the best orthodontist in the US. He graduated top in his class and has been doing ortho for over 25 years. Not to mention he gives you his cell phone number if there is a problem! His prices are good too. If you live in the North Raleigh or Brier Creek area I highly recommend him. My younger daughter will be starting with Carolina Braces — Dr. Kent soon.

Dr. Kent is by far the best orthodontist in the triangle. My daughter had two sets of braces with another orthodontist in the area and I could not have been more dissatisfied so we chose Carolina Braces when it was time for my son to get braces. Not only did he only have to wear them less than two years, but he always received the best care. Dr. Kent gives every patient his personal cell number in case of issues or concerns. His staff is so helpful and always very friendly. I would not go anywhere else for orthodontic care!

My daughter has been a patient at Kent & Associates since March 2013 and we could not be more pleased with the level of professionalism by the entire staff. Dr. Kent and Dr. Dan have a bedside manner that is beyond compare and they treat every patient (including my daughter) like they’re the most important patient in the office. Both doctors take such good care of my daughter and genuinely care about her orthodontic progress. Their dental assistants are so polite and knowledgeable and the office staff is helpful and friendly. The office is always clean and organized, making appointments is a breeze, and we have been treated with great care and professionalism for the past almost 2 years. Very happy here & my picky daughter absolutely loves the entire staff!

Me and the wife had just moved to the area and she needed to get orthodontic work done. It wasn’t an emergency or anything, but it was fairly urgent. We called around and some of the other places we tried calling, couldn’t get her in for a week or two. Dr. Kent was able to see her within a couple days. My wife had a pleasant experience there and said that Dr. Kent and the staff were very courteous and very friendly. They also have an awesome, huge fish tank!
We would continue to go to Dr. Kent, but we have recently moved to Baltimore. It might be worth the 5 hour drive though!

RIP OFF! I was a patient long ago with this office and completely paid off my braces. In the middle of finishing up (braces needed to be removed) I had *many* medical issues that prevented me from doing this. Without getting overly detailed, it was not possible b/​c my life was first. No one from their office ever called me to follow up and I even called one time to advise them that I would be back when the issues were finished. I do realize years have passed but they no longer have any of my records (I did NOT know there was a time records were dissolved) — and now they say there is no proof I have paid them off. They put the burden on me and I can’t get my braces OFF. I’ll actually go to another orthodontist before paying them AGAIN. I feel that was pretty rotten given the circumstances I went through and doesn’t say much about he ethics of their practice.

This practice was voted «Best Orthodontist» by the readers of Carolina Parent magazine so I had to check them out. The office is efficient, they use social media and technology to make the patient experience better, and they are on-​time and very attentive.
I decided to undergo Invisalign treatment with Dr. Kent –and so far, so good.