TenPlus Systems

My best rating is usually 4 s but the people are exceptional at TenPlus (10+) in what they do. I have used their services for 11 years as an individual, and knew of them before from my employer who used them frequently.
I’ll not burden this message with the who-​struck-​John of my challenges placed at 10+‘s door. Just know that people like Jessica are able to receive and translate my non-​technically framed problem statements into a technology based reality for tech geniuses like Robert, and to do so without important and necessary issues go astray.
Then, when I return to 10+ to pick up my 2011 iMac, Robert is able to explain WHAT was wrong, HOW I can avoid creating problems in the future AND EXPLAIN IT ALL in terminology that this 74 year old non-​tech person can digest.
I guess there are many people and shops in the area who could fix my computer. However, my 5 s say that the customer translations and their explanations of the Jessicas and the Roberts are more important to me than is the physical repair/​service itself. You will be pleased with what TenPlus has to offer.

I recently had trouble with my Apple display. I took it to the Apple store (Crabtree) and was told that the logic board needed a replacement but Apple no longer supported the item since it was originally purchased in 2009. I took it to TenPlus where the staff friendly. But I received a call a few days later saying the logic board was not the problem. Instead it was the entire screen that needed replacing. The employee was quick to ask if I wanted to scrap the monitor and let them dispose of it for me and perhaps buy a new Apple monitor at about $ 1000. I declined and picked up my Apple display at a charge of $ 55.
I located an Apple display logic board (eBay) and found another authorized Apple repair service (in Durham) where a technician installed the board. My display works fine because all it needed was a logic board. This is where I lost faith or trust that my issue was serviced or assessed properly. Instead of blaming an entire business I think perhaps it was an isolated employee incident — and a poor employee assessment because there were no tools used to determine a problem. The technician told me over the phone, «It could be 50% the logic board but I think it is an entire screen replacement issue». I felt I was being rushed into scraping an item TenPlus would keep and perhaps repair and possibly resell because no proper technical assessment was determined. I kept hearing over and over, «your monitor is a vintage model» from 2009. I didnt feel that my technical problem was properly assessed and there were no escalation procedures within the business.
Overall the place is friendly and lots of accessible parking close to the door. The diagnostic fees are reasonable, if the products are properly diagnosed.

Everyone at TenPlus Systems actually cares about you, and your computer or electronic device, as if you were their family. They take the utmost care to provide excellent customer service as well as top-​flight product service. The technicians are consummate professionals, and the front-​of-​house personnel are all the friendliest folks you could ask for. A+ rating, to be sure.

Called in for appointment, I was told to drop in, first come first serve. Dropped in, got extra storage. (Later noticed at home that now my computer was hot and noisy, my computer savy friend know it right away what was the issue)
During the wait, the sales person talked to me at length about selling the newest Ipad. Did order one a few days later.
When I went to pick up my new Ipad on the given day, also indicating on the phone that I need to adjust the noise and heat on my laptop, the front desk woman said I needed to leave my laptop there for 2 days, for diagnostics. They also did not want to transfer the data from my other Ipad to the new one, unless I make an appointment for another day, at 110/​hour. That is unacceptable. I was also coming from Chapel Hill and said so, for which she answered: «I am living there, too» Well, I returned the I pad on the spot, took my business elsewhere.

Prompt, knowledgeable, and friendly! Thank you for getting me in and out so quickly! The Apple store at the mall was booked for days, but these guys helped me right away and without the crowds. They answered all my questions and were happy to make sure I knew what was happening and what my options were.

I had a great experience here! I felt very safe trusting my laptop with TenPlus. It was clear that saving my data was a priority, and they made sure to remove my hard drive before sending the rest of the computer to Apple (Apple would have deleted all my data). The best part is, there was little to no line, Brooks very nicely explained the problems to me and answered all of my questions. While my computer was gone, they would send me email updates on the status of the repairs. I am really happy that I found TenPlus! I am never going to the Genius Bar again!

AVOID AT ALL COSTS! They say they specialize in hard drive recovery but couldn’t even skim the surface of mine. They referred me to a place that charges $ 1000 to recover a hard drive. The turn around time on my Macbook Pro keyboard and touchpad repair was slow at best. I was charged $ 350 for parts and labor. The cashier at the front desk forgot to deduct the diagnostic fee from my total cost and then couldn’t even count the money I gave her. Another thing that upset me was the fact that they became inpatient during an email exchange in which I was asking questions about repairs. They responded «We’ve given you enough information, now are you going to have the repairs done or not?» I thought this was extremely condescending and unprofessional. They also did not let me have the old parts which I had replaced. When I asked why this was, they told me that it was just protocol. I’m sure they are refurbishing them to make a profit. AWFUL!

Amazing service. We visited Ten Plus when my girlfriend’s laptop crashed, and we needed some crucial information for her art exhibit opening the next day. Brooks provided us with outstanding service, taking the hard drive from her mac and turning it into an external hard drive that we could access from another laptop. He also gave sound advice as to the importance of investing in a means of backing up information on a personal external hard drive.
It honestly felt like watching a great performance, such was the quality of his customer service. We highly recommend Ten Plus Systems.

I had a disappointing experience with TenPlus this week.
My wife spilled wine on her Retina Macbook Pro, which caused a fuse on the logic board to blow and the backlight to go out. If you take that to the Apple Store, they immediately say «Liquid spill, logic board damage. All we can do is replace it for $ 1400.» Ouch. But you don’t NEED to replace the logic board; if you’re comfortable working on them, you can repair the fuse, clean up any other corrosion, and get it working again. We took it to TenPlus and paid $ 55 for a diagnostic hoping they would do that.
A few days later, we got a call back. They said «Liquid spill, logic board damage. All we can do is send it to Apple to replace it for $ 1400.» I was super frustrated. We knew up front that it was logic board damage, so we paid $ 55 and waited a couple days for them to tell us nothing. If you don’t repair logic boards, that’s fine; it’s a tricky job. Just say so up front when someone brings in an issue like that. Don’t pocket the $ 55 and then send them straight back to Apple. Ugh.
The other thing is, when I came back in, the tech I talked to told me «Yeah, the display doesn’t work.» When I said «Well, the display works, it’s just the backlight that doesn’t,» he looked completely surprised. I felt like I understood the problem better than he did.
Look, everyone here is very nice. If I had to get data off of a bad harddrive, or cracked the screen on my iPad, I might come back to these guys. But if you think you have real damage to the internals of your machine — like if you spill something on it – then I definitely wouldn’t recommend it.

After getting back my computer from the Apple Genius Bar with the exact same problem that it went in for, I was able to have TenPlus come out for an onsite repair, saving me a trip back to the apple store with my heavy imac (all covered by AppleCare, btw). Throughout my contact with them, they remembered me, were incredibly professional, and the tech who came out was efficient and quick. They will be my first stop for Apple service in the future.

Great service. They repaired my Mac professionally, on time, as promised. What more could you ask for?

Outstanding service. Brooks and David really go above and beyond the call. I had a relatively new MacBook Pro who’s hard-​drive died. The technicians at TenPlus took the time and trouble to attempt to recover data from my old drive while transferring it to a new drive. Additionally, they provided backup recommendations and equipment to avoid future issues. I cannot rave about TenPlus enough. I regret not purchasing my new consumer Apple gear from them in the first place. Really, do yourself a favor and stop by. You will have much greater confidence in your equipment.

I will never return here. I brought in my older macbook pro because the Apple store would not work on it because it was older than five years. The gentleman who did the intake was very helpful, polite, and kind. I was bringing it in because I had spilled liquid on my keyboard and over zealously wiped it down, taking off some of the keys. I booted it up in front of the salesman and gave him my passwords. I then shut down my computer and left it with them to get a new keyboard installed. A few days later they called me and said I also needed a fan. I said fine.
They called me to pick up my laptop and, being in a hurry, I didn’t boot it up while I was still at the store. I have a work laptop, so it was a couple of days before I booted up my mac. It didn’t work. I couldn’t get past a completely blank blue screen. I called Remy and told him that I couldn’t get past a blue screen. After suggesting a few things, and none of them working, he told me to bring it back in.
When I brought it in, the woman at the front desk immediately started to imply that there was something wrong with my hard drive and that there was NO WAY they were responsible for my computer’s failure. It became slightly contentious, she was rude, Remy was patronizing, and I finally understood all those jokes and cartoons about the way that IT people deal with others: Like we’re idiots. I insisted (repeating myself three or four times) that my computer was fine when I brought it in, and whatever caused the blue screen had happened there. Remy asked me to leave the computer with him, he would look at it and get back to me. The woman continued to sneer at me.
A couple of days later I received a call from Remy saying that I was correct, there was something that had not been installed correctly when they reloaded the software — or something like that — and that he had found the problem and fixed it. So sorry, yada, yada…
Recently the left shift key stopped working on my new keyboard — never had a problem with this computer in seven years until I took it here — I give up. I emailed Remy asking if I should bring the computer back in and got no response. Which is ultimately fine because I wouldn’t trust them with a TI-​99.

ITA with Tom. At Ten Plus they remember you, and they give professional service fast. How much do I hate the Apple Store? Let me count the ways. The pretension. The condescension. The crowds. At Ten Plus, you don’t have the hassles. If you go in to purchase a new Apple product, you will get clear, specific information and no sales push or steering. Ten Plus was highly recommended by my networking guy, even though I’m a sole operator of my business. Once I started going there, I understood why he pushed me in that direction. It’s like a boutique shop for Apple products. Best kept secret in the Triangle, even if you aren’t a small business.

I heard about this place from a co-​worker. Was looking for a power cord for my Mac Book and was told this was the place to go. Walking in, both of the guys working went out of their way to help and didn’t try to sell me things I didn’t need. If you need help with anything dealing with computers I’d rather go here over the apple store or other corporate places that don’t really care.

I have owned Macs since 1984 and have done business wit Ten Plus for ten years or more. They are extremely professional, very smart and don’t have the silliness that seems to be ever present at the Apple retail stores. I buy all of my equipment there and they do all of the service. You can park at the curb and walk about 15 feet in the door and talk with their people without fighting for attention. They are prompt and quick most of the time with their repairs. I like that their people have been there for years and they actually remember my equipment. Try that at the mall and see if they remember you.
Tom

Excellent service and followup. Appreciated the more personalized service versus taking in my Mac to the Apple Store. Issues were explained by confident professional who is the one actually working on the device.

At first, I went here becacuse it was a lot closer than the area Apple store (about 30 – 40 minutes away, in Southpoint Mall). After the wonderful service I received, I would definitely come back. You drop off your laptop and get it back in a few days. They honor your AppleCare warranty, but if you didn’t have one, the repair costs are a lot less than at the Apple Store. Also, they service other brands, such as Xerox and IBM.