The Exchange at Brier Creek

The apartments are ok. My biggest issues have been the 4+ sets of office staff that have come and gone over the past two years. The original office staff made me the loose the apartment i originally applied for. Also, No one takes complaints seriously, and the building is cheaply constructed. I can literally hear every move my neighbors and their dogs make. It drives me nuts.
Im looking forward to moving far away from the exchange.

I am from Michigan and just recently moved down here for my new job. When my company flew me down they gave me a loaner car to do some research around the raleigh/​durham area to get to know the place. I found the Exchange at Brier Creek and INSTANTLY knew this is where I wanted to stay. It is half way in between Durham and Raleigh. Brier Creek commons has every thing you need from movies, to shopping, to resturants.
The Exchage is upbeat and hip and the staff is very friendly! They have differnt styles of rooms all named after tropical islands. I am in the smallest appartment availible and it is still big enough for me and all my things. They have 12′ high rooms and everything is updated and well kept. The apt retains heat, so during the winter months the bill is actuly not that high. They have valet trash service, a FULL gym (can do most of your work out in house), pool and hot tub during the summer months, a club house which offers a pool tabel; a home theater; business computers and printers; and the club house also offers weekly/​monthy fun activities like wine tasting and food trucks that come visit.
I HIGHLY encourage people to look into living at the Exchange at Brier Creek.

My girlfriend and I moved to the Exchange last August and have nothing but positive feedback. We did a pretty extensive search for apartments in Raleigh and Brier Creek and found the Exchange to be very reasonably priced for a sizable 1 bedroom apartment. We have a walk-​in closet and a huge bathtub. We live on the first floor and our puppy and we love it! There is always ample street parking. The community itself is very safe and friendly with the elementary school right next door and shopping within walking distance. Brier Creek is also right next to all of the major highway to get to either downtown Raleigh or Durham very quickly
My biggest compliment is to the maintenance staff. We have had to put in a few request for minor things– light bulbs, drains, etc.- and they have responded immediately each time leaving us a note with a smiley face and an extra light bulb.
The leasing staff is also on-​site, which is very convenient. They had some turnover at the end of last year due to individuals getting promotions, but everyone we have interacted with there has been extremely helpful and quite pleasant. When the computer wasn’t working for a short time, they would stop their work and let me on their own computer to print something.
Another huge perk of living here are the community amenities and the events. They have a nice pool and grill area, a billiards table, coffee/​tea machine and an entertainment center. There is some type of event at least once a month, including Saturday breakfasts, Wine Down Wednesdays and even a SuperBowl party where we have met other resident some of whom are good friends of ours now.
Overall, the Exchange has been a great living situation for us and has made our transition to living in North Carolina smooth. We feel at home here and we feel like part of a community. We recommend it to all prospective residents.

Despite all my complaints about this place please review how wonderful the maintenance staff has always been here. I wish they could find the same quality for the office staff. The maintenance guys have always been the best here. Maurice has always helped me out and ‘new guy’ John is excellent too. Maurice has helped me groceries (he offered) and came quickly one day to fix a busted faucet. A true gentlemen and gentle soul.
The Exchange writes back this: 2÷18÷2015 Thank you for taking time to share your feedback. We are very disappointed to hear that your experience has not been positive. We would appreciate the opportunity to work with you directly to address these and any other concerns you have. Please contact our on-​site team to set a time to meet and discuss further.
I thanked them and said I was STILL (12÷11÷2014−2÷18÷15) waiting on repairs and painting since December. The waterfall in my bedroom is finally repaired though. I was however told by an assistant manager ‘why don’t I move out since I am so unhappy living here”? I am contacting corporate to look into arranging this without untold fees etc. Since it is THE EXCHANGES idea for me to move out then I feel this is something they would probably support.
This apartment complex was bought over in a bankruptcy and was finished off quickly and poorly with inferior counters, appliances, rugs, flooring etc. They cannot rent out half the garages because they pour in with water. But when someone new comes along and does not know that they rent it to that person.

I loved it. We’ve been here a year and a half, and we’ve loved it. The pool and gym are great, with ample parking. I work at Southpoint mall – and it’s so easy to hop on 540 to 40 so close. I’m pretty sure my husband and I have kept Walgreen’s in business this past year, there’s one in walking distance. There’s also a Target, a couple of grocery stores (one of which is an Earth Fare – hurray organic!), and many more shops a block or two away.
Sadly, we have to move due to my husband’s job, but the staff has been nothing but helpful about the whole process. We specifically worked with Tyrus, and he was a huge help.
Definitely a contender in the area.
Also: elevators! Great for bringing in groceries and moving in!

I was supposed to live here 3 months ago, starting in June 2014, for a short term work project. I was handed the keys to my apartment and given direction on how to find it. Unfortunately, the apartment was infested with roaches and had a strong marijuana smell, so I immediately went back to the management office to bring this to their attention. I had to wait over 45 minutes for someone to return to the office. This was on a Monday at 11 AM, when I would think they would have the office adequately staffed. The person that finally showed up to the office said she didn’t know what to do as she was new and would have to speak to the property manager, Megan. The apartment was not safe to stay in, so I had to find a hotel. I confirmed my contact information with the girl so Megan could contact me to resolve the issue. The next day, I called The Exchange as it was 2 PM and I still had not heard anything from them. I called all of the numbers I could find for them and no one would answer. I stopped in after work to resolve the issue and was told that I would have to talk to Megan (again). So, where was this Megan? When I asked what I was supposed to do for an apartment in the mean time, the girl said she doesn’t know and Megan would answer that question.
Megan finally contacted me on the following Friday, five days after my initial move in date, and offered me other apartments that were $ 300 and more over the price of the apartment I was supposed to have and none of them would not be ready for another week and a half. I knew my company would not approve of this, so I said its a no go and I handed my keys back to her. I pointed out to Megan that, according to the 3 month contract, I had 30 days to let them know if the apartment wasn’t working and was doing that right now. Megan ignored this and kept talking like I had not said this, saying to me that I’m no longer in the big city and I need to be realistic about the timeframe to find me another (safe and livable) apartment. I pointed out the part of the contract that had the 30 day clause, and she said she had no choice than to not hold me liable for the lease.
Fast forward to this week– three months later and when the lease that was voided would have been done– I was notified by the company that I work for that The Exchange at Brier Creek was charging me over $ 500 for damages to the apartment that I never lived in. After looking into it further, we also found out that they continued to bill my company for all three months rent.
The mobility people at the company I work for have been trying to contact them about this to resolve, but have been having trouble getting someone to answer the phone. It has been turned over to the corporate attorneys. We have been told that Megan the property manager would be in contact with us and are still waiting for anyone to contact us after three days of trying to reach them through phone numbers and emails.
Something is definitely shady about this place. I would not recommend anyone doing business with them. To keep charging rent and also over $ 500 in damages for a place I spent less than a minute in and reported the unsafe and unlivable conditions immediately, also turning in my keys is stealing and wrong.
Do not even visit this place. It’s not worth the nightmare and waste of time.

I lived at the exchange for over 2 years, in general I enjoyed the apartment and the amenities but a primary issue is that they will push every year to increase your rent just enough to make you question the cost and the pain of moving but always trying to squeeze more out of you… I finally decided to leave after the rent was scheduled to go up for the 3^rd time.
By far the worst problem is what happens when you leave, the requirement is that you schedule a final walk thru of your apartment. I did this and went with the on shift agent to complete the walk thru… I had cleaned the apartment very well and it was in excellent shape. I received confirmation that all was in good order and that I was good to go…2 months later I received a letter from a collections company stating that I owed them money and that the exchange had turned the claim over to a collection agency. I spent a month trying to get an answer from the exchange as to what I owed for and they only would tell me the apartment required special cleaning but not what type. I showed them where I had a clean signed checkout form and they said this did not count since it was not with one of the maintenance managers! In the end I had to pay the collections agency 367 dollars to clear my personal record and to avoid having my very good credit report ruined.
This is a very dishonest action on their part. I never received a bill and I have yet to understand what they believe is the issue. I went to their office twice and called multiple times. each time with the promise that they would call me back and clarify the problem. I never received a single call.
Avoid this apartment complex at all cost! What I think is their scam is they file a claim on your deposit (I paid the no return $ 50 insurance deposit) and then they send it over to a collection agency… they make money thru the insurance company. This is just speculation but is the only thing that makes sense.

Its a nice place to live, has a decent pool. But if you search around infact just around here in this area there is much better for your money, The layouts of apartments is nice and clean, but still high compared to what you can get. Also if you are home during the day it is very annoying as they use this maintenance crane that is constantly beeping from 7 am until 5pm! EVERYDAY!!! and when i called to complain the person in the office didn’t care at all. My lease ends in 2 weeks can’t wait to be out!