The Pointe at Crabtree Apartments

Avoid. Not safe, office staff is not good. It’s not a good value for the price. I’m not sure why my rent continues to climb as the complex goes down.

There are some good things about this apartment complex and there are alot of things that need attention as well. First I am going to comment on the good things, the good things about this complex is that it is close to Crabtree Mall, Brier Creek and my place of employment, It has good sized closets and decent applances (in the apartment).As far as something breaking down in the apartment is concerned the Maintenace crew has been on point and were very nice about comming out. Now for the bad things I have noticed here lately Laundry room does not properly dry clothes as it should no matter how many quarters you use, the card machine for the Laundry machine never worked since the day I moved in here it’s very annyoing, Some people place thier dirty bath cloths on the balcony the balcony is not a clothes line, There is also a broke down refridgetor under the stairs thats been sitting there for over a week and then their are the issue of the buldings never been cleaned on the outside we still have pollon on the stairwells since last spring. The last time I been in the pool I seen a huge cockroach in the pool and I never been in the pool since! The walls are super thin and you can hear your neighbors take a shower and other things that I care not to mention.

EDIT: A new management company (Greystar) has taken over and they are terrible. I was a first time renter and I forgot to take the Electricity out of my name when my lease ended Dec 20^th. I was told verbally when I turned in the keys to switch them out of my name or that they would tack on $ 25 to my final bill. I moved out on a Friday where it was snow mixed with rain so I completely forgot to call because the move was so rough. Duke Pogress energy wasn’t open on the weekend so i thought to myself,“oh well, Ill just pay the extra 25 bucks when the final bill comes.“
Now, a month later, I received an electricity bill. I, of course, immediately called to get it turned off and was told that they will take the final bill out of my deposit. I thought, well that sucks but the apartment complex should work with me… NOT.
Greystar said that there was absolutely nothing that they could do for me. I haven’t even received my move out bill so I asked if I could show them the electronic receipt and have them take it off whatever ridiculous move out costs they are going to charge and the answer was NO. They will not reimburse me or credit me in anyway because its MY bill, even though I did not live there. In any other circumstance I would just pay the bill and blame myself but this bill is $ 30 over the normal so I’m upset. I’ve never been late on a rent payment and never got in any trouble there. Its frustrating that they would treat people this way.
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I’ll start with the good — I absolutely love the location of these apartments. Close the mall & not too far from 440 & 540. I can usually get to RTP in about 12 – 15 minutes taking 540 during rush hour.
This is a pet friendly complex and for the most part, they keep the grounds clean.
I’ve only had to call maintenance once, but they were very responsive and fixed the issue the same day.
I love the fact that I can pay rent online. I’ve paid rent online since I moved in and haven’t had one problem. They also seem to try and make the complex have more a «community» feel with movie nights and pool parties.
Now the bad — PARKING. I’m sure they’ve heard all the suggestions in the world but parking is still terrible. Now, they DID warn me that if I didn’t have a sticker on my car or a guest pass that the car will be towed. I haven’t had any of my guests cars towed but I hear neighbors complain about it all the time. Its kind of an inconvenience to have to get a parking pass anytime you want to have a guest over, especially when its late and the office is closed. Luckily, I live in one of the buildings closer to Pleasant Valley so its just a short walk to my building.
The office staff just comes off as rude. Its like a fake niceness. I don’t have to interact with them much but when I do, I try to do it via email.
More importantly, rent is way too high for what you get. I’m not sure if they are trying to use the location edge to keep rent high but its not worth it. Everything in the apartment is outdated and they force you to pay for a valet trash service. A service I barely use because I’m a work when they come by and pick up.
Also, they gym looks nice, but has a lot of broken machines. I pretty much only use the treadmill. When I moved here I thought I could ditch my gym card. Nope.
And there’s the laundry mat. Simply put, bring your own washer and dryer.