Triangle Orthopaedic Associate PA

Will never refer anyone to this practice. Never have I felt like just a number when it came to my care. I have a herniated disc and was referred here by my doctor. After seeing my Ortho doctor for my initial consult for 10 minutes after waiting over 30 just to get into a room and wait another 30 minutes, I was given a standard treatment and shooed out the door. Not once did the doctor really try to understand me as a new patient or what had caused my injury. Just a bag me and tag me approach. And on my second visit to this doctor I was told to wait in the room and someone would come get me. After waiting for 45 minutes I came out and was told, oh we must have forgotten you were in there. Yeah. But, it’s such a large business in this area I decided to stick with it. Next was physical therapy, what a joke. My PT had at least 3 to 4 patients running at one time. She as constantly 15 – 20 minutes late to our sessions, handed me off to an intern, or was on her phone or talking about her upcoming vacation, but certainly not paying attention to me. I would spend 30 minutes of an hour session and to boot, after evicting my health insurance benefits I saw she was billing for a whole session. Wow! Then I was scheduled to receive the second steroid shot. After calling for a month while being in a huge amount of pain and being reassured I was in the system, I finally got someone who could schedule it. Last was the follow up visit for the shot. Hit two spots of really bad traffic and called 30 minutes ahead of my appointment to tell them I would be 10 minutes late. Yep, just told me to reschedule after taking the morning off. Needless to say I have never felt like there was any personalized care or that I was someone with a name, just a number. Wouldn’t ever recommend this place.

Visited the urgent care at 6pm on New years eve with a knee injury. The staff and doctor were so patient, friendly, and knowledgeable. I was so relieved that they pinpointed a diagnosis and treatment within the same visit, and the next day I’m already on the road to feeling better. I am so thankful for such wonderful care and consideration!

****Please visit my addendum after speaking with the lovely (sarcasm font) CEO Charles Wilson.
My 10 year old daughter recently injured her index finger from the tip to the palm. We visited you Southpoint location (2-​09-​2015) and we were seen by Dr. Rosenberg. He briefly examined her manipulating her finger asking if she was in pain. She was unable to answer because she had tears streaming down her face… not once did he observe the patients face or demeanor. Is this not what a doctor should do? He left the room and came back with a finger tip splint (Yes a finger TiP splint) for a finger injury that spanned down to her palm. He told her to take Aleve and promptly shooed us out the door.
By the time we reached the car my daughter was in hysterics from the pain, agony and humilation by the doctors and lack of bed side manner.
I immediately rushed her to Duke urgent care described the awful service we received at Traingle Ortho. The doctor throughly exaimed her whole hand noticed the bruises reaching down to her palm. He watched my daughters expressions and noticed that when she was in a tremendous amount of pain. It is hard for her to verbalize except through tears when she is in a great deal of pain. I showed him the finger tip splint given to us by Dr. Rosenberg and he laughed. She is now in a soft cast and has the first smile she has had in days.
I called PR or HR or whomever you file complaints through. This is the series of excuse she came up with. «I read her chart. The child was fully mobil» I asked her if she read Harry Potter because that was a great fiction too. She accused the dr at Duke Urgent Care of being a PA. He was in fact not and has been practice medicine for many more years than Dr. Rosenberg but if he were a PA would that make him less intellegent? Honestly I was so insulted by this statement.
She was also more concerned about bad reviews on social media than the failure to take care of my child when we needed you most. Did not ask once how my daughter was feeling. PLEASE DO NOT TAKE YOUR CHILDREN THERE
Honestly at this point they have completely failed my family I am having a hard time not taking this to the medical board. I feel like a report is warranted at this point.
****Please see my follow up to my review after speaking to the CEO this morning!!!
You have taken down my review because it was unfavorable but unfortunatly for you it was the truth. My daughter visited your office with a finger injury down to her palm. The dr. spent 5 minutes and put a finger TIP splint on an injury that went down to her palm. When I talked to the PR person the next day and conplained she insulted me. Said the dr we visit directly after was a PA (he was not in fact unless MD means something else). You reported my review because you didn’t like the truth. You failed my daughter. My intent (already happened and the Medical Board too) is to contact you CEO. This kind of treatment deserves a contact to the medical board. Good job PR person you dug your company a bigger whole. Don’t worry about taking this down. I will be reviewing you on many different sites.
You mistreat a child your going to get an angry Mom.
******I spoke with Charles Wilson this morning, CEO of Triangle Orthpaedics Associates. He started out with what I can only describe as terse, rude and flat out annoyed. Great service from everyone at this company so happy the serve the public. As it turns out he hadn’t responded to me for several days because he was in Europe (I had no idea that Europe lacks internet in fact I think I have used it several times whilst there). Now will using internet in Europe I was just posting pics not checking on my multi-​million company that holds patients health and lives in their hands.
He yelled at me «What do you want from me?» I said not once during this conversation have you ask about my daughter’s status or health so an apology for treating her so poorly would be a nice start. He scream his apology in the tone of an angry 5 year old. I told him he needed a time out and to look up the word contrition.
So hear is what is going to happen Charles Wilson. I have indeed filed a Medical Malpractice complaint against you through the NC Medical Board but that’s not where it stops. I will continue to review, lambast and with complete honesty on every single website I can. You see the truth is my weapon of choice and since you seem much more concerned about dollar signs than your patients I will continue to hit you where it hurts… with honesty. That my friend is true justice. So try to delete this again through Facebook (even though every word is the truth) and a million more will pop up in it’s place.

When my 3-​year-​old broke his arm in a tragic Big Wheel accident, we were referred to Triangle Orthopaedic. Not only were the nurses and doctor great about dealing with a small child and making him comfortable and not scared, but they kept me in the loop about everything that was going on. He had his choice of colors for his cast, and luckily had a great healing process. We were happy to go back and have the cast removed. The location is convenient to my house, and everything with the insurance paperwork etc. went through flawlessly. While I hope we never have occasion to use them again, I was very pleased with the care that was provided and would recommend them for sure.

I was really nervous about having my ACL repaired, but the doctors at Triangle Orthopedics did a great job. The surgery was at Blue Ridge Surgery Center and the staff there was top notch as well. Everything was explained very clearly and accurately. The only thing I was not prepared for was the amount of pain I was in after the surgery. The doctors and nurses all told me I would be in a lot of pain, but I definitely did not think it would be as bad as it was. Luckily they were prepared and had pain killers ready for me and did their best to make me as comfortable as possible. I hopefully will never tear my ACL again, but if I do I will be sure to return to Triangle Orthopedics.