Uptown Cheapskate

The choices are meh, the service is also meh. Last time I went there they had a rack full of shorts, but pickings in other types of clothes were slim.
They don’t treat the clothes well. I’ve seen many items ruined by the size stickers or hard metal hanger clips. Shame.
I’ve found a few nice things there in the past, but not in a long time. There are rarely good brands, mostly Forever XI, Loft, Old Navy, Gap.
Better organized than Plato’s, I’ll give it that. Also doesn’t stink like butt and most things truly are «gently used».
Every time I sold clothes here I got less money then I would have at Plato’s, but the convenience of shopping while they went through my stuff was enticing until recently. I would not shop at Plato’s.
They often underestimate the time it takes to go through the things you are selling. I spent there once an hour and a half because the associate said it would take 45 minutes. She never even got to it.
Don’t waste your time selling clothes here or trying to find something specific. It’s a good place to browse and maybe discover something cool, like a pair of golden brand new MK sneakers for $ 25.

Great store, I love the prices awesome selection of clothing. They have a whole new staff of wonderful and energetic and sweet employees that will help you find anything you need. Vineyard vine, Lily all the great brands they even have new items they order.

We love the prices but came there today and they had no heat, the thermostat said it was less than 60 degrees in the winter. All the workers are walking around with coats and gloves on, trying to use a 30% off Valentine’s Day coupon from their Facebook page and they told me no only if it came in my email. If you don’t want people to come to your store and use your coupons I say don’t put them on your Facebook page. Been here twice and neither time did they give me a punch card, I had to fight tooth and nail to get it. Very frustrating.

Went with a friend, and checkout line was not moving because supposedly the store had no working means to accept cards.
So I spotted my associate the cash. I was due $ 3 change but «Nyan» made no attempt to give it. She asked my friend if she wanted a bag for the purchase (ummm, yes.)
I stood there for a good 30 seconds while Nyan attempted to ignore me away before I demanded my change and she begrudgingly provided it. I’ve never seen anything like it before in my life. WTF?!

The girls that work here are super friendly ! I got s bunch of free people brand clothes and urban outfitters for cheap! I love it and wish I could come back but I live in Seattle !

Lot’s of good stuff if you’re willing to look but the staff is always a little off-​putting.

I visit this establishment fairly often. It’s the second most popular place I buy clothes at. This location has both men and women’s clothing, but it’s mostly for young women. If you’ve ever been to a Platos Closet, it’s like that except way bigger and more mature (not teenage focused). Like any consignment shop, you have to be willing to put in the time to appreciate their selection. It can be very hit-​or-​miss, but oh man when you hit big you’ll love it! I’ve gotten some very cute signature pieces here.

I was visiting and wanted to see what the buzz was about. I visit thrift/​consignment shops regularly and stopped by.
First impression was «meh»! The odor is awful. Definitely smells like a dirty laundry basket. The first time I walk into a thrift store where the smell was so strong. The positive side is that it’s a huge location with plenty of options for the college students nearby but they need to work on the odor. I walked in and out within minutes because of it.
I’d suggest getting the scented drops for the AC to help with the odor.

One star only because the system doesn’t allow me to choose none. So very disappointed with every aspect of my experience with this facility! Dropped off clothes to sell and was told by a not-​so-​friendly staff member that it would 2 hours. As if that type of wait wasn’t ridiculous enough, I called after 3 hours and again after over 5 hours and they had still not completed! 6 and a half hours later, they told me they would take $ 10 worth of my items and if I didn’t pick them up by 7 pm the next day, they would be «donated». Next day… I drive 40 minutes back to retrieve my unsold items and $ 10. After about 15 minutes of looking for the items of mine they want to buy, the items they want didn’t even belong to me! So, I ended up with a big fat nothing and some other person got robbed out of his four shirts. I will never be back. Seller beware of this facility.

I have given this thrift shop a lot of chances but it always seems to disappoint. As a buyer and seller of second hand close this would be the last place I go to. They underpay and are very particular, however I also am unable to find any good clothes in their store. Though this is very close to my home, the attendants attitudes, and my past experience have me going out of my way to avoid the frustration of this store. The only benefit is their loyalty to donating to nonprofit organizations.

After looking through the racks, I found a JCrew button down for ~$ 10 and it’s become one of my favorite shirts. You have to really dig to find on-​trend items. Certainly nothing too luxury here. Majority is lower end mall stores.
After a 20 minute wait time, they bought 4 of my 6 items for $ 12:
Bridesmaid dress size 6
7 For All Mankind jeans size 28
Marc Jacobs tank size M
Banana Republic black pumps (worn once)
I didn’t have high expectations. But, after selling here I would rather donate to Goodwill or Durham Rescue Mission. I expected the process to be a little more transparent and faster. If the buyer had been friendly, my overall feelings would be better as well.

Staff was nice but I went in looking for just casual clothes like some tee shirts and the selection was terrible, there was only one small corner with guys clothes. I probably won’t go back.

I’ve been coming here since it opened. The owner and the employees have always been so helpful (Michael Thomas who always so nice).
That was until recently. A new tall male employee has been extremely rude to me both occasions that I have stopped by. Either time he has not once greeted me, nor said hello when approached to the counter.
After I filled out my form, he didn’t tell me that they would call. He just stood there silent and being rude. I even heard him mumble something under his breath as I walked away!!! I am extremely disappointed with his lack of professionalism. I would be embarrassed if this was my employee. That is not a way to treat any customer, ever.
I stopped by today to sell some items. I got the call and returned. My items were not even gone through. —Not a since item was touched in the bags. That explains the 1 item sale. I guess my barely used ZARA jacket didn’t make the cut. Or my mint condition Michael Kors wallet— I cannot even believe the way I have been treated. I used to praise this place. Not anymore. After today, I am disgusted. And to the employee, karma’s a bitch.
Edit: took my items to platos and they accepted 23 items. I have spoken with a manager and she was very nice and apologetic, which i appreciated. But I will definately not be back, nor recommend the store.

I used to really like coming in here to sell and buy clothes but a lot of their staff has changed. I took clothes in recently and they didn’t accept a single item due to «common wear». I had clothes that I had either worn once or still had the tags on them. I felt a little irritated that they took two hours to look through my stuff (I didn’t wait there) and they didn’t take anything.

I decided to try here after Plato’s Closet was a terrible experience time and time again. And this place was even worse. I am pretty sure every time I go here I get helped by an older woman who may own it. They always tell me huge time frames and never get it done in time. They also never take my items. The one time they did take an item was when they tried to paid me $ 20 for a brand new pair of banana republic jeans (not outlet). I could not believe it. The people who work here are not very nice at all and the place has the typical old uncleaned clothing smell. They also have a lot of older clothes and styles. Would not recommend at all, I would rather give my clothes away with a tax write-​off than endure this establishment.

Don’t waste your time! I went in on a Friday after work and the place had maybe 5 customers, and just as many if not more employees. No one said hello. Instead the woman who was takes the clothes your going to sell carried on a ten minute conversation with another customer about fashion, design etc. So a line starting forming behind me of people who wanted to sell their clothes, and the woman suddenly realizes there are customers WHAT A REVELATION! So she gives me the sheet to take down my info and says I am up next after the woman shes been chatting to forever and it should be about 20 minutes. So I sift threw a couple racks, nothing to write home about. I did see a girl check out with a Lilly Pulitzer dress, which I think was a lucky find, not the norm. 20 minutes pass and the woman is still chatting with the original customer, like REALLY? So in the mean time another guy sorts threw a bag of clothes in line behind me, sells her clothes and puts my email down so I get the receipt saying you sold your clothes for $ 21. No someone else line jumped me and got 21 bucks. So the sales woman is still chatting with the customer and another sales clerk joins in to say hes a photographer and would love to photograph her designs, etc, etc. OK is anyone working at this point? So 45 minutes later they give me $ 19 for 2 BB Dakota shirts from Bevello, 2 forever21 shirts, 1 forever21 skirt, and a couple of other miscellaneous items. Overall not worth it, I don’t love Plato’s closet but at least their staff is on the ball. I would suggest going anywhere else!

I walked in an hour after bringing my stuff in when they said they would call in 35 minutes. I found my stuff on the floor (not in the black bins) clearly untouched. He said they didn’t take a SINGLE article of clothing because of common wear. I had things with the TAGS on them. They clearly didn’t even look at my bags. I had brand new men’s nice button downs and tons of skirts and blouses. It was certainly clear they didn’t even want to acknowledge what I brought in. Never going back again. Platos closet here I come.

Not very happy. Brought my clothes here to sell and they didn’t even go through them and didn’t buy anything. At least go through it first before deciding what you are going to buy. Just lazy if you ask me. Not going back.

The blond manager in there is not very honest. I had a very expensive Burberry Trench coat that I was thinking of selling. I went in one day a few months ago and the young lady at the register quoted me $ 60.00. When I took it back 2 days later after I thought about it, I encountered the manager who quoted me $ 30.00. I told her what happened just 48 hrs prior but she would not honor what her salesperson quoted me from their computer. To me that shows a great deal of Dishonesty or maybe she just makes up prices as she goes along or maybe according to who she’s speaking to at the moment. How can two people looking at the same system come up with such differing prices. The Manager is a sheister… will never go back there! !! Seller Beware

I love consignment stores, so I think I’m «experienced» enough to say — this is a GREAT one. I had driven by numerous times and the name caught my eye, so I finally Googled it. I eventually gathered enough of my old clothes and made a visit. I got to the store around 645, and they said they stop going through things people bring by at 7 but to ask the manager. (I’ve worked in retail and always try to do my part so that the customer has very little to do. NEVER direct someone «to the manager.» How am I supposed to know who you’re manager is?!) Manager said I could leave my stuff and she would have it done by 11am the next day even though I was there before 7… I felt uneasy about that but really just want to get rid of my dumb old clothes. When I looked around at the stuff they had it seemed to be mostly teenage mall stores– F21, Hollister, Abercrombie but I did find some J Crew and Brooks Brothers. I bought a pair of pants and came back the next day. They gave me a decent amount of money for about half of what I brought in and offered to donate the rest, which I was really happy about (less work for me:). The people who work there were helpful (minus telling me to «ask the manager») and pleasant and didn’t seem annoyed when I went into the dressing room a few times with 9 items each (the max). I bought a shirt missing a few buttons and was told it wasn’t eligible to be returned which surprised me. I asked about their return policy which is something I’m not used to. (Usually it’s no returns at all.) The tags still have to be on and you only get store credit, but that’s just fine by me. I always get things home and change my mind once I wear them around the house for a few minutes! Anyway. very nice place. It felt clean and CRAZY organized which made things so easy! Grouping items by size is great. I will be back for sure!