Wells Fargo Bank

This Wells Fargo location has been my «home» location since moving nearby in fall 2014. I’m impressed overall by how well it’s managed and the customer service by every professional I’ve ever encountered.
In November, I met with Jahron to make some adjustments with my accounts. I needed advice and he provided the answers I needed. He was so easygoing, kind, informative, and helpful. He genuinely cares about people and his work. If I ever have a major account question, I go to him, but one time I went to Chelsea, who sits next to him, when he wasn’t available. She’s really cool and incredibly compassionate as well.
I always go in to make my deposits and either Chelsea or Quan take care of me, behind the counter. A few other times a different lady has helped, but they are the usual tellers I visit. On one occasion, I went in on a particularly hard day. When Quan asked how I was doing, I struggled to answer. The next thing you know, both Quan and both Chelseas were handing me a bottle of water, some chocolate, and a tissue. That’s when I knew this was my «home» bank.
Because I’ve been in there consistently over the past 5 months and had some real conversations with these people, they remember me and I remember them. It’s friendly, like visiting a neighbor. I’ve been to banks before that gave me a «car dealership» experience, in that they greeted you aggressively, tried to get you to «buy in» to something else, and didn’t really give you much breathing room. This branch is different. They’re kind, good people who know what they’re doing and want to help you have your life in order. This Wells Fargo does it well.