Ramsey Auto Group

Bait and switch. Avoid like the plague.
Spoke to a salesperson who actually texted me the agreed upon deal. Walked in, got to the finance table and all of a sudden there was a miscommunication (even though I had the text proof of our original agreement).
Additionally income was changed on finance application and when we pointed the error out, were told we were already approved and they didn’t ask for pay stubs so it worked out better.

My husband and I recently went to Ramsey Chrysler Jeep for my first Jeep. I love my Jeep Patriot and we had such a good experience that my husband went back to trade in his Infiniti for a Jeep Grand Cherokee. He left the same day with his new Grand Cherokee, leaving behind his Infiniti. Jeep explained because both Jeep and Infiniti are part of the Ramsey Auto Club they would be purchasing the car from them and he would therefore have NO Responsibility as far as over mileage, excessive wear and tear, or any other hassles of turning in a lease. THREE WEEKS later John, from the dealership called to say that the numbers THE DEALER provided in our contract were inaccurate and WE need to come up with an additional $ 7000 to pay off the lease on the Infiniti that was left with Jeep. We continued to be harassed by phone calls from John for the next week or so before we got our lawyer involved based on the premise that a legally binding contract was agreed upon and singed by both parties. We have at this point STILL not received any response from Ramsey Chrysler Jeep OR their legal department (it has been over 3 weeks since the letter was received by the intended parties!!). In the meantime our credit report has begun to suffer because the Infiniti RAMSEY JEEP AGREED to pay off is over 60 days past due on payments.
I am appalled at the lack of service, lack of concern and complete disregard for their customers that this dealership (Especially Management) has shown!!!
Both my husband and I love our Jeeps and will continue to drive Jeeps from here on out, but I will NEVER return to this dealership, nor would I recommend them to anyone!

NO GOOD. for once i don’t feel bad about giving a one-​star review. they totally ripped my parents off and have been very shady and rude (the salesperson yelled at my sister!). when i spoke to a friend of mine who is in the auto mechanic industry he was shocked that i went there in the first place, telling me there’s a saying in the biz, «You never go to Ramsey Auto Group». if you do decide to go, make sure they show you the carfax, but i would just avoid at all costs.