The Fountain Spa

I have been going to The Fountain for at least 15 years. The nail technicians and masseuses are great, and they observe good practices for sterilization and overall cleanliness in the area where the manicures and pedicures are conducted. That is what keeps me going back. The area where I am repeatedly frustrated beyond belief is the lack pf professionalism with the administrative functions of this so-​called day spa.
The facility is circa 1980s. The atmosphere is uninspiring and too loud in some areas. The administrative staff is unprofessional, harried and at times, confused. A day spa? Get over yourselves!
You need to set aside time when you call The Fountain because you may be put on hold for quite a long time. That is, if the call doesn’t go to voice mail. I work full time and can’t wait around for a spa to return my call to book a quick manicure. I brought this to the attention of several staff members, and they claim to have gotten a new phone system, but calling for an appointment can still be a time-​wasting experience.
More often than not when I go to the front desk, there are multiple people milling around, yet none seem interested in helping. If you get a manicure or pedicure near closing time you are directed to the gift shop to check out, and several times I have waited for a long, long time as the cashier sorts out the checkout process for other clients. To add insult to injury, this happens with multiple people standing around talking at the front desk. Once I went over to the front desk to alert them that there seemed to be an issue with checkout at the gift shop and I was curtly told that that was where I needed to check out. On that occasion I let another woman go in front of me because she needed to be somewhere and was risking being late. This experience kills any zen-​like feeling you may have had after a treatment.
On more than one occasion the cashier from the salon has come over during my manicure to ask how much I wanted to leave as a tip in front of the nail technician. Once, the cashier came over to ask if I wanted to leave a $ 5 tip (on an $ 18 manicure) which is more the 20% I intended to leave. How awkward! In fairness, this happened a while ago; this is not a reflection the people I have seen there recently.
For the most part the nail technicians are great, although a few of them are unprofessional because they talk on and on about themselves, at times complaining about things. Who wants to hear this?
I keep going back to The Fountain for its convenient location, because it is very clean and I really like a few of the manicurists and masseuses-​really top notch. To the management of The Fountain: Wake up! If another spa opens in the area and has its act together, I, along with many other women, will migrate there. Clearly you have invested a lot in the Hackensack location, but this place is sorely overdue for a renovation-​and while you’re at it, please, please, please do something about your administrative staff! and its procedures!

For the year before my wedding I came monthly to get facials with Erica. I loved the experience with her. She is very soft spoken and sweet and gives me advice and recommendations for my skin without coming off as pushy and trying to sell me products. She was always respectful of my budget. I would make the appointment for a European facial and she would evaluate my skin and tell me what facial I should have this month that was around the same price. It’s been a year since I’ve been there and I’m about to make an appointment for a facial, massage and pedicure and I can’t wait! I’m not in agreement with any of the negative reviews. I can’t speak about any other asthetician beside Erica but the service there has always been great. Maybe it isn’t as high end as a spa in NYC but for a local place it has been great for me.

I booked a sea salt scrub, hot stone massage and a liquid oxygen facial and everything about this spa is mediocre at best.
The sea salt scrub was good; she could have scrubbed a bit more (I’ve had scrubs done before and I left feeling like my skin was completely new; not so much with this one). The worst part was that at the end of my treatment my esthetician was cleaning the shower, getting new towels (she was folding a new towel on my legs while I was supposed to be relaxing) and getting setup for her next client. Not relaxing at all.
The hot stone massage was just okay. My masseuse was very very rushed; it was supposed to be 60 minutes but I may have gotten 45 minutes out of him. I didn’t leave feeling less tense or relaxed at all and again, he started cleaning up the room and setting up for the next client while I was «relaxing» at the end of my service.
The facial may have been the best part of my services but unfortunately that’s not saying much. Again, this was very very rushed feeling.
I got there at 11:30am for a 12pm service, used the steam room and started a little after 12pm. I probably waited (in the lounge downstairs or upstairs) for a total of 20 or 25 minutes during my whole experience and I was finished before 3pm (each treatment was supposed to be 60 minutes I thought?). The lounges were a bit loud for my taste, the staff could have been more friendly (one girl rolled her eyes at me) and they have you walk up a couple flight of stairs in a cold back hallway to get to the tea room (a little odd for a day spa).
I wouldn’t recommend this place or come back. I’ll drive the extra miles to try DePasquale or Crystal Springs next time.

I stopped getting my lash extensions done here, because the whole experience is definitely not «spa» quality. It’s actually unpleasant and made me feel gross. The spa itself is run down and dirty. The eyelashes get done on the higher floor, and the room is disgusting. The ceiling has brown leakage stains all over it, the room is freezing, the light up mirrors have dirt everywhere and the bed, just ew. One time the woman doing the lashes told me to lay down on a blanket that was clearly unclean and covered in hair. She had nothing to cover it with, and the best she would offer me was to remove the blanket and wipe down the chair. Aside from that, I never saw her wash her hands when I went there, and when she was worked on me her fingers smelled like food. It takes 3 seconds to Purell your hands, I mean really.
Aside from the cleanliness, I don’t like how my lashes looked. They were very shiny, stiff and fake looking. When I tried out a new lash place they told me the lashes from the Fountain were caked in glue. The new place made my lashes look soft and natural, not like plastic extensions. For the same amount of money elsewhere I get natural quality lashes that last and don’t feel like I’m sitting in germs. The lady doing my lashes now has spotless hands and equipment and getting my lashes done is a pleasure.

The Fountain, while on the pricey side, is worth every penny. For over a decade, I have been getting my hair cut and colored by Joel and I have never been disappointed.
The ambiance at The Fountain is beautiful, and if you are waiting for a service, you can wait in the tranquillity room where you can enjoy a beverage and something to snack.
The staff is always professional and makes you feel extremely welcome and they cater to your needs. They truly go above and beyond at The Fountain.
I’ve received other services from The Fountain over the years, such as massages and facials and I have never been disappointed. If you’re looking for a sophisticated, upscale, yet relaxing atmosphere for a day of pampering, look no further than The Fountain.

So where do I begin? The staff was friendly but extremely confused. I came with my wife for a 110 minute massage with aromatherapy and we requested separate rooms (my wife likes to talk a lot). So we arrived at 3:30 as requested checked in and I was led to the men’s locker room on the opposite side of my wife’s locker room. When I opened the door to the locker «stall» I was amazed at how dated this closet was, only 1 shower, with mold underneath the clear silicone where they attempted to patch up the missing grout. I quickly left that and just decided to go to the steam room which was much larger and I found a 2^nd shower inside. This room was in the same disrepair as the other shower but larger so as long as you don’t touch the walls you probably are ok. By 4 I sit in the waiting room for about 15 minutes, finally the masseuse finds me to bring me to the back. They looked all over the place for me but couldn’t find me she said. I’m not sure why because I was taken to that room and told to wait thereafter the steam?!? So they then lead my wife and I to the back to a couples room and we tell the we wanted separate rooms, they look at the tickets and tell us to wait in the waiting area for another few minutes while they located separate rooms. By the time I get on the table and figure out what scent I would like it is comfortably after 4:30. I enjoyed the great massage very pleased and by the time I get back in the locker room I noticed that it was 10 minutes to 6. I’m not sure how that constitutes 110 minute massage but oh well its free money for them. I just wish that they use that money for updating their execution of service and upgrading the facilities. This place is gross and not tranquil, it reminded me of one of those tacky love hotels in the Poconos that has the heart shaped jacuzzi in your room from the 80’s. I will not be back even if it is in my town. The Riverside location is so much nicer but the front of house staff there can be quite snooty acting like they did me a favor for acknowledging my presence when they got around to it even though I was the only person in the place. It always amazes me how the staff is snooty when I’m paying and they’re working? Anyway $ 600 later I feel a bit ripped off as they market this place as the highest quality spa. The masseuse is the only reason I would give this place any stars.

4 stars because while my pedicure and hair cut were excellent and definitely worth the money i spent, the manicure was the most disappointing service. the french tip line wasn’t straight, started chipping after a week, and the manicure itself came out looking lackluster.

I come to this spa 1 – 2 times a year (I like to get massages when I travel). I really enjoy this spa. Everyone is nice, it’s super quiet, and the masseuses are great. They take SpaFinder certs so I can use my gifts here. Try the jetted shower… it’s great!

AWFUL!!! Went for massage recently and experience was horrific. The massage room was room was dirty and appeared as if wasn’t cleaned at all that day. When the masseuse came into the room to provide services, I asked if it would be possible to move to another room which I hoped would be clean. Informed that was not possible. As I didn’t want dysentery, I told the masseuse that I was uncomfortable with the lack of cleanliness and didn’t wish to have the massage. Masseuse shrugged their shoulders and walked out. Do yourself a favor and find another spa.

Went here for a blowout i.e. probably the easiest task you could ask for from a professional hairdresser. Needless to say, it came out so badly I went home, showered, and redid it myself. I wasted over over 40 dollars on a terrible blowout. Do not go here. You’ve been warned.

Clean, always friendly ‚… If you like deep tissue massage ask for Ramiro. Best. So far I’ve seen him 3^rd time and after massage I feel like I lost 20 pound lol. Felt light and very relaxed. I tried other ppl they were ok. My favorite ones Amanee and Ramiro. Amanee hard to catch.

I visit The Fountain Spa about 2 – 3 times per year, usually for an hour long massage and facial. All of the massage therapists both male and female have been great and respectful. I enjoy that I can arrive a half hour early to sit in the steam room (separate ones for females and males) No complaints regarding their massage or facials! I would gladly come more if it was within my budget.
Although, I did get waxed here and had a really bad reaction. As a frequent waxer, I have never had this problem beforehand in my years or waxing, or since then. I wound up going to a dermatologist who said the reaction was due to THE WAX BEING TOO HOT. Do be mindful of this.
The locker rooms are always extremely clean and I am very impressed with the facility.

I normally go to Lush on Main St but thought I’d give the Fountain a try and boy do I wish I didn’t. I was really looking forward to downtime in the tranquility room after my services. Well the tranquility room is a glorified cafeteria with groups of people talking loudly while eating at patio furniture circa 1980. Why go to a dated day spa with a bunch of middle aged women when I can go to a relaxing salon with an actual tranquility room. Never again. They also have teenagers working the desk in the back, have plain water with ONE lemon slice (for reals people), random shower doors in stairwells, and the tile in the woman’s locker room near the base of the wall is chipped in some spots and missing in others.

Just home from a wonderful relaxing day! 5 stars in my book! I had a facial with Erica and a deep tissue massage with Erin. Both were a 10 out of 10!

There’s nothing negative to be said about this place! I was brought here as a surprise for my birthday. I did not want to leave. Lol. Full body massage, pedicure, relaxation in the hot tub… not in that particular order. Everything was superb. I’d recommend it, highly.

My first visit was with a woman who didn’t do a very good job. The girl at the counter saw my polish and charged me a little less.
The next time I began glib to Carmella. I continued going to Carmella every visit since then. She is great. Try reflexology with Carmella. Very nice woman and very good at what she does!

Came here for my sisters birthday with my mom and aunt for a relaxing afternoon. I purchased a groupon before coming in. As much as I love groupon their directions can be deceiving. I did not print out my spa wish voucher as it said you could just pull it up on your phone at checkout. Well unfortunately for me that’s not the case at the fountain.
However, Monique was extremely helpful and worked with me finding a way to get my voucher printed out. It was a process but I appreciated her quality costumer service tremendously. I also enjoyed my facial with Cheryl as well. She was very friendly and knowledgeable.
The place is always clean. Good facial. Great customer service. All in all I’ve been here before and will be back again. Thank you ladies for the excellent service!

This was my review from August: I just wanted to come on Unilocal to say that I went to Natalie at the salon a few days ago, and I am still 100% satisfied with my hair cut! she is amazing. The following day I went for a mani/​pedi. Pedis are great, manis are nothing special so don’t waste your money! Definitely ask for Natalie! My dad went for a massage on Friday and loved it.
My current review: Natalie is AMAZING! She is so kind and makes you feel so comfortable. She listens to you and will completely go by what you want and what you say. She is not one of those stylists who say that they will only chop a little bit and goes and chops a lot of hair off. I also want to thank the Fountain’s awesome staff for setting me up with her! I asked them to give me someone good and they definitely did! She really made me feel beautiful and excited to have such an awesome hair cut. She is extremely patient and goes the extra mile!!! I have never gone to anyone better, so GO TO NATALIE!

For a «spa resort experience» as the brochure indicates, the Fountain in Ramsey doesn’t come close.
I was given a gift certificate to the Fountain and decided to try the Ramsey location since I hadn’t been there since they renovated. I was truly surprised (and not pleasantly) about their renovation choices… the layout in particular.
I went on a busy Saturday albeit not the best decision but the only day I could make it. As I waited for my therapist, in the newly renovated waiting area, I couldn’t help but feel like I was in a doctor’s office. It definitely did not feel tranquil or relaxing. There were other women talking to one another at full volume, the lights were bright, and the noise from the hair dryers blowing in the locker room was impossible to ignore.
I was the last person to get called for my 3pm treatment and I followed my therapist up a flight of stairs to the massage room. The massage was nice. Nothing unique or special. I paid extra for heat packs and special aromatherapy oil.
In the middle of the massage I heard a woman speaking Spanish just outside my room, having, what sounded like, a cell phone conversation. Not soon after that, my ears perked up to a music choice… trumpets?! (what happened to soothing raindrops and waterfalls?) I immediately started focusing the strange song and nerve of the woman having a conversation outside my room and the relaxation went out the window.
After what felt like 30 minutes, my therapist brought me to the «tranquility room.» BAH! There was nothing tranquil about this room. It was in the back corner of the building and all of the shades on all sides were open to the outside. It was bright and outdated and, again, with the women in the room, it was buzzing. They had water, nothing special, not infused with anything like cucumber or lemon. And they had a few tea flavors… Celestial brand (Eh, cheap).
The Fountain boasts a tranquil, relaxing «resort spa» experience on their brochure, but once inside, it does not live up to expectations.
–MJ

Time for an update. If you have read my previous reviews you could probably surmise that the experience here is just not very consistent and obviously hit or miss. I received a gift certificate here for Christmas last year and finally cashed in on it. I wasn’t expecting much, to be perfectly honest, but was pleasantly surprised.
I elected to have the two hour Swedish massage and it was quite spectacular. I seriously felt like putty in Ramiro’s hands. He was awesome — the pressure was perfect the entire time (did not have to tell him to give more or less, he was spot on from first touch) and he worked out as many knots in my back that he could. Not to mention he was perfectly professional and did not come off the least bit creepy like a lot of male masseuses (you know, the ones that graze areas they shouldn’t be, etc.). I was so relaxed that I fell asleep quite a few times. Amazing.
I also had a facial, which was just OK. I like to get them every 6 months just to repair my skin but this one was nothing memorable. My skin is actually quite dry today which I’m not very pleased about.