Astro Jump of Sacramento

I reserved a slide in July for a September party. I called to verify in August, and everything was good to go. I called the week before the party, just to triple check… no answer. I left a message, called a few more times, nothing back until the day before the party when Kevin called to talk to me about a «partial reservation.» Lame. Super disappointed. Luckily another bounce rental company pulled through.

Are they a good business to work with? Who knows. After four phone calls and two messages over the course of a week with no response, I gave up. Like a previous reviewer, I called each time during business hours only to get a voicemail stating that they are open but away from the phone. My second voicemail was just to assure they had my number, but after reading some other reviews I see this is a common problem. I would never rent from a company that is having trouble doing the most basic of functions — returning phone calls.

Totally would give this business –5 stars if I could. I went on line to search for under the sea jump houses for my son’s 2^nd fishing themed birthday. I called BOTH numbers listed on their website, 3 consecutive days, didn’t get an answer until the 4^th day of calling-​it rang & went to voice mail every single time. Gentleman names Keith answered, and was «busy driving» so told him I was interested in the under the sea jump house. He said it was available. Since he as driving I didn’t want him on the phone so I suggested I would call him back the following day before noon. He said he may still be on the road, so just go ahead and leave a message – he will get back to me. I called, again went to voicemail. I left a message on Friday, it is now Tuesday and I still have not recieved a phone call. (my sons party is in 4 days) When I called him I mentioned, the party was in 2 weeks & I wanted to go ahead and book it. That way I can get it out of the since I had other things to worry about. Never got a phone call. Most definitely would NOT RECOMMEND them. They are unprofessional and do not understand the meaning of customer service. Huge disappointment because my son would have loved that jumphouse. Now I have to scramble and look for another company. Very unfortunate because their website shows they have a huge selection of jumphouses and combos. They lost a potential regular customer. Way to go Astrojumps!

Ordered the Funnel Tunnel and the Grand Rapids, I was very happy with both of these pieces. My 10 and 15 year olds loved it, way more ecoornomical than driving to Vallejo for the day.

I wish I could do a negative review here. DO NOT rent anything from this place! First, we did not get what was described over the phone. We got a slide they converted into a water slide. It had a large piece of heavy white plastic that would not stay down and was a MAJOR hazard. Children could EASILY get caught under it and drown. We kept an adult at the foot of the slide at all times. Also, you could only see the bottom of the slide (which pooled with at least one to two feet of water) from one side of the slide. The guy who set it up and picked it up was very nice but he couldn’t really do anything so we called the office Monday morning and were seriously surprised just how rude they were. We weren’t even asking for our money back (although that certainly should have been offered). Stay AWAY.