Bedrosians Tile and Stone

I have been working with Jennifer at Bedrosians for approximately 8 months while building a new home. I have been so impressed with Jennifer and the entire staff from the front desk to the warehouse area. They are friendly and very knowledgeable! Jennifer had an answer for all my questions and gave me great advice and honest opinions. I was always greeted with a smile and can’t say enough good things! I walked into some other stores while shopping around and was never even acknowledged or greeted. I will definitely be recommending Jennifer and Bedrosians in the future!

Placed an order for almost $ 4,000 worth of tile and was told it would be in today. It is not and I can not get a straight answer from the salesman. All companies make mistakes. The true sign of a great company is how they fix them. I will update this as soon as I find out.
1−21−15 Updating the review.
Connected with a gal, Liz Merino at the warehouse in LA who was very helpful.
Last item of tile showed up 6 days after I was told it would be in. Would have preferred to have know the quoted delivery date was uncertain

Went in with the wife around Thanksgiving to pick out some small pieces for a bath remodel we were finishing. (We kept the old floor we had and updated the room which is why we didn’t buy the tile originally from Bedrosians). Although we didn’t buy the original tile there, Nicolette was extremely helpful in picking out tile and trim that matched the original stone. She knew exactly what it was, and even showed us some transition pieces that might work better for us. Adam was working the warehouse end of things and found the tile and border we needed – took a couple of trips in the back – it wasn’t just like going and grabbing it off a shelf. They gave us a great deal on the few pieces we needed and couldn’t have been more helpful. We’ll go back there again! Thanks Nicki!

The lighting is great. Don’t listen to that other review. Showroom is large, displays look nice. Staff said they are under new management. I didn’t notice anything except helpful people. Yes they were busy, but they answered questions and I left very happy.

This store has the best displays, and the best product showroom hands down! I find it much easier to find coordinating products here. And… everyone was very helpful and patient when I came back several times for granite, tile and decorative samples! I was helped by different staff throughout my visits and all were professional and helpful. Madeline was super helpful with a friendly smile each time I visited the showroom!

Jennifer Sandoval at Bedrosians is the most wonderful and compendent designer that I have ever meet in the industry. Building a high end custom home on the river has been not only rewarding but enjoyable with her expertise, attention and focus. Hands down the best place to pick out tile and flooring for a huge job that needed to be handled with superior customer service. Thank you Jennifer and Bedrosians for all your incredible talent and time! Sherri Smith

I would like to thank Nicolette for her patience and wonderful
suggestions when I came in to select tile for my master bath remodel. She worked hard making phone calls to be sure the product would be available to start the job. We were struggling to find the right trim to go around a circular window Nicolette came up with a great suggestion. I was thrilled to get the order completed! I look forward to my new bathroom!

Josh and Anthony in the slab department are great! Bedrosian is lucky to have Them as their employees. They have been so helpful to me. They are patient, professional, down to earth and very friendly and approachable. They were helpful from showing the slabs to the purchase and arrangement of deliveries. I’ve really enjoyed working with them and would recommend Bedrosian because of them.

I just want to take a few minutes and say what a great experience I had at bedrosians here in rancho. I bought my first house a few months back and it needed some work. I started with the kitchen remodel and the design team nailed it with the granite and tile combo! I look forward to getting to my floors so they can point me in the right direction again. Thank-​you to the entire staff at Bedrosians… Robert C.

I came here to look at their selection of countertops. I walked past two women at a desk area and neither of them greeted me or asked if I needed help. Very nice store, but don’t expect to receive service.

Called today for customer support of grout and special additives. I was «gatekept» by person ansering phone who refused to forwrd my call into a person who could answer my technical questions about the grout. They told me that they don’t do «installs.» I told her I was calling to understand the technical specifications and applications of the product. She still refused to help me. I think something is seriously wrong at this store. Very nasty customer service tells me employees are very unhappy. I would steer clear of this store in every way.

Bedrosians Tile and Stone has a beautiful showroom and a wide selection of stone and tile product. Besides giving the store a 5 star rating I want to give a 5 star plus to the employees and the superior customer service. Angelita assisted us with our purchase at our first visit. She was so very patient with us and worked with us to select a product we would like and tiles to match our stone from the warehouse. We never felt rushed and she made some very helpful suggestions.
We came back a second time to closely inspect each of the 3 slabs that we had on hold. In the warehouse we were approached by Josh who was a tremendous help. He provided us each slab to inspect. Although he was probably busy, he made us feel like we were more important than anything else at that time. We had a lot of questions and he answered many of them, but when he wasn’t 100% sure of something, we appreciated that he quickly got an answer from Anthony, who I figure is someone who has been there for longer than Josh. Josh was very personable, in fact Everyone we have met in the 2 visits have been amazing!
Angelita was not at the store at our second visit, so Jennifer assisted with the paperwork and with the selection of other tile pieces that we could bring home for reference. Jennifer also was very friendly, professional and helpful.
We like the feeling of not being pressured by anyone, the tremendous assistance with selections, and the fact that everyone treated us with respect and very much like family. We will be back again when we are ready for granite for our kitchen and have already recommended Bedrosians to our friends and family.

Pricy but a good place to explore ideas. Service was just ok. They placed the order wrong and ran out to tell us they made a mistake while loading to tile to our van. The front room staff is not as good as the warehouse staff. Go over your order with the warehouse staff when you pick up your tile.

The staff in the back are awesome. Unfortunately, the staff up front are not so awesome. They do have a couple nice ladies with some great knowledge but overall the environment is horrible. I would recommend Arizona tile just down the road.

Had a great experience picking out tile for our home remodel with Angelita, who was recommended from our contractor.
They have an enormous selection and frankly it is overwhelming. Angelita listened to what we wanted to do and put together a great selection of different tile and stone samples for us to look at.
As for the abundant amount of one star reviews on customer service I think it is important to understand that you really need to call ahead and make an appointment. The showroom is packed on weekends with people looking and they don’t have the staffing to walk everyone around.
Thank you Angelita for all the help!

I had a great experience today at Bedrosians! I was greeted when I walked in the door my Medeline Yasbek. After browsing for over an hour she was quick to offer samples of my favorite selections. She was extremely helpful and knowledgable.

This huge tile and stone store is located on the south end of Sunrise Boulevard. We missed the entry as you cannot enter from Sunrise Boulevard. There’s tons of parking that you shouldn’t have problems with that at all unless you have other issues that you cannot walk into the store.
We have been here a number of times as we couldn’t seem to agree on mosaic tile for our kitchen backsplash. I think it has a lot to do with the cream colored cabinets matched with a black quartz countertop. It’s really difficult to find matching neutral mosaic tile without going overboard with color.
We came here a second time at the advice of our interior designer. I had found something I thought would work but then later the interior designer shot us with an email suggesting some other tiles she found at another store. This store was kind enough to send us home with some samples and didn’t even charge me.
We returned the tiles yesterday and thanked the saleslady. I think that’s a huge plus for the business to do that as some would ask for your credit card and personal information where this business did not do that at all.
Before I forget this store has a ginormous display of tiles and stones throughout. It really is fun shopping and going through each section that one can really want to redecorate the entire home in one shopping trip!
I’m not sure if I would be back as we are done with the selections of the tile and stone. Maybe down the line if I need to do some more renovations but no rush!!!
As you can tell it is a stressful situation.
If you are looking for tile and stone you should drop in this store. They can give you
all kinds of ideas for your home that you would never think of in the first place.

Had a great experience here! Stopped in to look at marble and they very friendly and professional. James helped me and took me in the back where the granite and marble slabs were located. He was very thorough and showed me every slab with my color scheme. This place offers a wide variety of tile, marble, granite and so much more. I will definitely be coming back here when we decide to remodel our kitchen.

Terrible customer service. They don’t acknowledge you at all and they are very rude when you approach them. If they didn’t have a good selection, they would have zero business.

If I could give 0 stars I would. I went to this place with my mother who was buying tile. The customer service is absolutely appalling. Not one person greeted us when we walked in, and when the time came that we needed help we had to ask for it. I stood at the desk and watched as the brown haired lady with a pony tail sat on Facebook. I had to ask twice for help, which she was annoyed by and upset she had to get off her lazy a** and do some work. To make matters worse she had a horrible attitude. NEVER will I give my business to this place again.