Brown, Randolph Dr

People stay away from this place! I had an eye exam there about two months ago and I knew my vision was terrible. I asked the doctor if I had astigmatism and he told me that I barely had any. However, yesterday I had an eye exam with a different doctor and he told me that my astigmatism was the worst he had seen in his 26 years of practice! This made me very upset, I don’t know why doctor brown lied to me.
Furthermore, they did not give me my eye glass prescription I had to go and request it. My eye glass prescription clearly shows how bad my astigmatism is.
On top of that, they never have any appointments available. I was requesting an appointment for a contact fitting. Last time I called to request an appointment they did not have any available until July. All the other places I had called, had appointments available within a week.

I wont be a customer again, worst staff. Thoughtless Dr.
I had the worst experience at this place with his staff. The doctor was polite, however he did not give me my prescription.
I had to ask for the prescription three times, they seemed bothered by me asking for my prescription. I even called the Better Business Bureau (BBB)to confirm my right to have my prescription and I was informed that by LAW the are required to give me my prescription without me even asking for it. When I told the staff about this law they told me: «no, no that is not correct and that is not how we do things here».
They told me I did not need my prescription because they had the lowest price in contacts and that contacts should be the same price everywhere else. Even though the last statement is true I still have a right to hold my prescription. They told me that It was not ready and that I would have to come another time. One of the staff even told me that I should have asked the doctor if I wanted my prescription. They told me to come next week and so I did and my prescription was not ready, so I had to come a third time to pick up my prescription.
I was about to call the BBB again and start a complain but I do not have time more time to waste.
I was not treated as a patient, I was treated not even as a client, because a good business would treat a client right and it would know the law they are compelled to obey.
They are obviously not abiding by the rules when they do not give a paper prescription to their patients.
~~ The glasses/​contacts prescription should be given to patients even when they do not ask for it. ~~ I had to ask three times for it and go to pick it up three times. The staff was not polite and I felt disrespected. They are lucky I did not report them with BBB.

I’ve been going to Dr. Brown for the last six years and after my last visit, I will no longer see him again. Dr. Brown himself is friendly and knowledgeable, his staff (minus Kim who no longer works there) is terrible. I ordered two sets of glasses the exact same way I did last time (nothing changed).
Few days later, Kim calls and tells me there is a $ 36 dollar extra charge. I ask why and she can’t give me a solid answer and says she’ll call me back. I even offered to pay for ½ of the extra charge even through I got the same prescription. Few days after that, Tiffany calls and she couldn’t explain the extra charge also telling me that I was responsible for the extra charge. She was rude, unprofessional and would interrupt me while I was talking. I have a 15 month old and she began to fall apart while I was on the phone which irritated Tiffany and I had to hang up. A week later Tiffany calls me and tells me that my sunglass order was canceled because I would pay for the added charge (which was their fault). She told me that my eye glasses were ready to pick up and she wanted my credit card information to refund me $ 126. I told her I wanted a FULL refund since they didn’t honor the agreement in their office and she hung up on me. Four days later I get a call from the insurance company saying I have to pay for the eye glasses or they’ll take me to small claims court. About a week after that call I receive my glasses and a check for $ 121. $ 136 refund for the glasses minus $ 15 for the shaping fee so I didn’t even get back what they promised. I know its only $ 5 but this office/​company doesn’t honor anything they say nor trust them.
At NO time did I get a call from Dr. Brown asking me my side or what could be done to resolve the issue going on. Instead he’ll believe his rude staff and now has lost a customer for life. I will, no my wife be returning to him and I recommend that you find another eye doctor who cares about his patients and gets involved in disputes. It’s your name on the wall and company you want to keep going, why don’t you care and get involved?!? ***Warning, Go Elsewhere***

I have been coming here for my eye exam and contacts for many years. It’s disappointing to see some poor reviews for Dr. Brown as I have always received great service. Insurance definitely makes the pricing of glasses or contacts way more affordable but even without the cost is minimal in my opinion. Dr Brown is very detailed during the exam and I like that he asks a lot of questions about how your vision is progressing. I am very particular about the doctors I select and I strongly recommend anyone looking for a new eye doctor to check this place out. Eye sight is very important and you want someone that cares about their work helping you!

2015 I decided to try contacts for the first time after 10 years of wearing glasses, and I had no idea what to expect. Dr. Brown’s office has always been helpful, but this time I was so thankful for the patience of Josephine and Dr. Brown as it took me a little longer to figure out how to get the contacts in for the first time. They made me feel very comfortable and were very encouraging. Without that patience I very well would have given up :) I finally got it and I’m getting better and better each week. They also have the best selection of frames in town, and I am delighted with my new frames! Thanks again!

Dr. Brown is simply a wonderful doctor. I’ve been going to him for over 20 years now and I wouldn’t go to anyone else. He is very patient and thorough and takes the time to answer any questions you may have throughout the entire exam. Even when the office is full of patients I’ve never had to wait past my appointment time and he’s never made me feel rushed if I had concerns I wanted to talk with him about. I recommended him to anyone who wants to have a thorough service with someone they can trust .
Also, they have a wide variety of regular frames to sunglasses to choose from. Brands like Burberry, Prada, RayBan, Dior, Betsey Johnson, Maui Jim, Vogue, and less expensive bargain brands as well.

My husband and I decided to try a new optometrist, and we are so happy we did. We went to Dr. Brown. He is amazing! Very thorough. He spent a lot of time with both of us. The staff was very professional and pleasant to work with. Dr. Brown is our doctor of choice, and we have already recommended him to others.

Dr. Brown has been my optometrist for over 20 years and he has consistently provided superior service. He worked with my eye doctor when I had laser surgery to correct my near-​sightedness and the results exceeded my expectations and have lasted since the surgery. Dr. Brown works to insure that he uses the latest technology and always provides prompt, affordable and reliable care with a human touch and a high level of professionalism. I would not hesitate to refer anyone to Dr. Brown and think the world of him and his staff.

This is a great business! The staff is awesome. They really took the time to get me in a great pair of glasses.
I was having troubles with glasses that fall off my face or were crooked. We tried on several pair until they finally found the perfect pair. They also spent quality time getting the lenses just right. I love my new glasses!
I highly recommend Dr. Brown and their staff!

I forgot to order my contacts in time and was in need for urgent appointment. I called and they were able to squeeze me in for a last miniute appointment.
The office was clean and the staff was very courteous. Dr. Brown was very polite and was pleasant to talk to. Throughout the exam, he explained the reason for the exam and what he was looking for.
I did not purchase any contacts from the store, though, because it was cheaper to order it online. But Dr. Brown was very understanding and just wrote me a prescription. And I only had to pay my usual co-​pay and not this obsurd «contact fitting fee» like other stores (see my other review).
I highly recommend him for anyone looking for a new optometrist.

I would never go to Dr. Brown. The doctor is very good, but his staff is horrible. They have tried to charge us for a prescription that we never received. They made and error and gave us glasses without prescriptions and charged the full amount. The billing person is so rude and unethical. I am reporting them to the BBB for fraud and billing for glasses without prescriptions. BEWARE and make sure you check your bills and glasses to make sure they are not ripping you off

On July 26, 2014, I ordered single-​vision lenses for an existing pair of frames. According to my insurance provider, I was overcharged. 1) office personnel declined to provide me with total cost of the lenses; 2) I was advised by the office technician that it was not worthwhile to use my VSP insurance; 3) I was billed $ 105 rather; insurance states my cost is $ 51. Business process lacks integrity – buyer beware.

Last year I had my prescription for VDT (computer lenses) filled here and found a wonderful pair of frames that didn’t break the bank and Dr. Brown’s staff got the order placed efficiently and acccurately. I returned yesterday for my annual exam and to be fitted for contact lenses that will work with my multiple vision issues. Dr. Brown gave me an extremely thorough exam including a retina scan and took the time to explain the parts of the retina visible in the photograph and what issues he had checked for (luckily, he found no issues). At the end of the full exam Dr. Brown spent a few minutes synopsizing the findings from the overall exam usinging a large diagram of an eye to help ensure I understood the information. He also provided the benefits and negatives of contacts for my eyes, gave me several options and explained the follow up plan. I’m very thankful to have found Dr. Brown, he is through, has a very pleasant manner and takes an educational perspective on working with patients.
Dr. Brown also has a very nice frame selection very attractively merchandised. He sells some high end brands and some middle of the road price wise. He has a great selection of sunwear. The optician demonstrated good style sense… and was very helpful in helping my husband pick out some very goodlooking frames. Dr. Brown’s office is open on Saturdays.
Completely satisfied with Dr. Brown’s office and highly encourage those seeking a new O.D. check out his office in Gold River.

Love, love, love Dr. Brown. He is a great, kind, through and caring doctor. The problem … his staff. Mean, nasty, rude «ladies». Let me know right up front that they hate my employer, geez thanks. Makes me feel really welcome. Never price my glasses right, somehow I always end up owing them more money. They get my insurance wrong every single time. Needless to say, I finally had to give up the wonderful Dr. Brown and find another office. Does his staff understand that when someone is happy they will only tell 1 – 2 people, but when treated poorly a person will tell on the average of 10. If you are a consumer okay with rudeness and gossip about your employer right in front of you. This is the office for you.

I have been going to Dr. Brown’s office for many years. I have always felt the staff is on the prissy side, borderline rude. For my annual visit in the end of 2011, I ordered a pair of glasses and chose a pair with frames that my insurance covered in full. No co-​pay, no fees. The heavy girl that works in the office called my insurance company to verify that there was going to be no charge as well. Long story short, they contacted me saying I had a balance due of $ 44.00. I argued that I was told these glasses were covered by my insurance. They said that «sometimes this happens, you will have to pay the fee» It is the principal fact that I was guaranteed my glasses of choice were covered. I told them I wasn’t paying them anything, and I was instructed to return the glasses to resolve the matter. I moved out of Sacramento shortly after, and mailed the glasses. The office is still contacting me a year and a half later for the fee. Regardless of the fact that I mailed the glasses back to them. Just got off the phone with the older lady in the office a few minutes ago. They don’t care about the patient. It’s all about the money. They are snotty! I would highly recommend another optometrist.

I have been going here for a while, great eye doctor and the staff is somewhat friendly, kinda snotty sometimes, but its the doctor we return to see not them.

Great selection and surprisingly good prices on frames, even the latest designer frames. I read the reviews before making an appointment and was prepared for impolite staff but was very happy to find that they were very nice, professional and helpful. I have had eye exams before but Dr Brown performed the most thorough one I have ever had, and detected conditions that I’ve surely had for some time but recent exams at another discount optical did not detect. Dr Brown is super nice, takes time to explain everything and I am so happy to have gone to him.

I am not a patient of Dr. Brown’s, I see another ophthalmologist every few months as I have glaucoma. Recently I felt pain and excessive tearing in one eye, and noticed an inflamed swollen area next to the pupil. I called my ophthalmologist, but it was Saturday and I got the answering service. They referred me to doctor on call, who could not see me.
Not wanting to wait until Monday to see my regular doctor, I started searching for someone who would be open on a Saturday. I had never seen this doctor, nor even knew this office existed. I found them on the web and they were the only ones who could see me on a Saturday.
Dr Brown’s office staff listened to my concerns, and even though they were booked solid this Saturday, they worked me in his schedule.
Dr. Brown was wonderful. After a thorough exam he assured me it was nothing serious. He gave me eye drops to take and a phone number to contact him on Sunday if my symptoms were not improved. I was very impressed with him and his staff.

I had been a patient of Dr. Brown’s for several years. I chose this office because of the proximity to my house. I noticed the poor customer service and rudeness of the front office staff right away. I would have just put up with it however the final straw was the rudeness I experienced from Dr. Brown as well. I let him know that I was buying my contacts from another vendor because of the lower costs. Well when he asked me what the costs were I told him frankly what I was paying. For some reason he started arguing with me telling me that it wasn’t possible that I was getting my contacts for that price! I insisted that I was and really I would have no reason to lie about it. Anyway it was awkward and ridiculous. I do not feel the need to deal with the attitude of the front office staff or Dr. Brown himself any longer.

I have been going to Dr. Brown since I was a teenager. I have to say that Dr. Brown himself is a very nice gentleman, always very patient, and I have always felt in good hands when I see him. Recently I thought I had a contact stuck in the back of my eye and had to see him on an emergency visit. Turns out the contact I believed to be stuck likely fell out but scratched my eye and made me feel like it was still stuck. I think it was really awesome that the emergency visit wasnt very expensive at all and I didnt have to wait long for him to check out my eye.
However, this was probably the ONLY visit I have been to Dr. Brown’s where the staff at the counter was even remotely nice to me. All other times it didnt matter if I wore expensive clothing, shoes, and carried a designer purse… I could probably have walked in with Prince William and they’d probably still look down their noses at me. I try being very polite to customer service people, so I find it really annoying when the gesture is not returned.
Anyhow, I go to this office for Dr. Brown alone, and I really think he is a very good Optometrist who knows what’s up. I suppose this review is really more on his store in general, not him (otherwise I’d given a better rating.)
Additionally, I really like the selection of frames that they offer here. Lots of modern styles, mostly designer. They even started offering Betsey Johnson frames recently. And in the past I had purchased my Bebe frames there.