Extra Space Storage

Good people here. Well-​managed facility. New manager and assistant (Ruben and Jessica). WHAT A DIFFERENCE!!! These people are beyond helpful. Act and dress like professionals and really go the extra mile to help out. So much different than a couple of years ago.

I’d like to give a good review but I have a couple issues I feel could be avoided. I’m currently starting my second month with a unit. First off, it’s totally awesome they have a small moving truck available to use during your first 30 days BUT their policy and hours to use it are horrible. If someone rents it for the day and doesn’t end up using it, all that happens is that person screwed over anyone else wanting to use it that day since you don’t pay any sort of deposit until you come to take it. I think they could come up with a better system. The day I wanted to use it, it was sitting there the entire day since the person who reserved it never showed and didn’t cancel. My second issue is currently happening. I came to my unit after not coming by for a few weeks. When I attempted to open the roll door, it was very difficult to open. I got it about a quarter of the way up, enough to where I could duck under and look inside. None of my stuff was in the way. I noticed the door didn’t open evenly. I called the office and was told by Marcel that he needed to wrap some things up in the office and to give him 10 minutes. I reminded him it’s hot and I needed to get going. It was over 30 min and I still hadn’t seen or heard from him. I tried closing the door just so I could deal with it another time, but I couldn’t even do that. Finally, after calling a second time he showed up about 5 minutes later. He had issues with the door as well and ended giving me the option of having maintenance coming to fix it or me moving to another unit and they would waive the transfer fees (as they should since this isn’t my fault). Either way, this is an issue I’m going to have to deal with that wastes my time. To be continued…

Great experience with this location! Super low rate, really easy process to get started, convenient location and friendly staff. This is the first time I’ve rented a storage unit and it was a very easy, hassle free experience for me.

We checked Unilocal for storage places near our home and this was at the top of the list. I entered info online and was called a few minutes later. Price sounded good so I said I’d be there in a few days to start. The day before I called to reserve a moving truck and was told fine.
We arrived on time and was told we’re lucky the guy who reserved the truck didn’t want it, so we could have it. So, that was a minor ding. We were also told the quoted price doesn’t include mandatory insurance of (in our case) an extra $ 13 per month. Ding #2.
On the positive side, Andres the onsite manager is pleasant, quick, and seems to know his stuff. The truck rental for a few hours was included… which saved having to get one from UHaul. The facility seems clean and very suitable for our needs. So far so good.

The manager here at Extra Space Storage made the process of acquiring personal storage actually pleasant; he was professional and thorough. Having access to a clean and well maintained moving truck was a huge plus!

I checked the website for prices and then called the site in Rancho Cordova to see if they might have a better rate. Spoke to the site manager, Andres, and he confirmed the web had the better pricing. So we reserved the unit online, as suggested, and drove to the site to complete the paperwork.
Andres was the great. He was well mannered, showed us the space which we had rented and made the process a breeze.
Great experience!

One price from the call center then the onsite manager calls back to give you the real price. I felt it was a bait & switch con job. They turned out to be the highest of the 4 I contacted. Total waste of my time.

Andre is the absolute best ever when it comes to customer service and making sure you’re happy. I went there one day to check on my stuff and thought the lock had been changed and that I couldn’t get to my stuff. Even after yelling at him and acting like an idiot, he stayed calm and never got ruffled or retaliated. He’s the best and we will definitely use them again if we ever need to.

This place is awesome! Less expensive and open later than any other storage facility in town. Management is very informative and helpful as well. Online billpay with the option to store automatic payment info is very convenient and has no issues working or alerting you if your payment has not been made.

This place had some good and some not so good attributes.
The good:
Walked in to open a unit and was offered a great deal, cheaper than what I expected.
The indoor units are not climate controlled but the buildings are very well insulated. Meaning that it doesn’t get super hot or cold in the units ever. Not quite the same as climate controlled but nice. Especially in the summer.
You can pay your bill online. The website is sort of weird but once you figure it out it does the job.
The not so good:
That great offer I was given… When I went back they said «that guy got fired» and wouldn’t honor it. Not cool. I had already moved my stuff in so I decided to stay. Disappointing nonetheless.
The driveway setup is retarded. The box to key in is on the left so they expect you to drive in and out on the wrong side of the road in their driveway. (If you look at the arrows on the ground they are opposite to a normal business driveway) Bad design and gets stupid sometimes when people are pulling in and out at the same time.
The people who run the place are rarely in the office. Good luck getting a hold of them or catching them actually in the office if you need something. I was in and out every day for a couple weeks and needed something and never caught them. A lot of times their car is there and they are home but not in the office. I rang the bell a few times and no one ever responded. Annoying.
Expensive. Unless the prices have changed since I moved out it’s pretty pricey. I have since found a much better deal. (For a climate controlled unit)

When I moved, I no longer needed storage. I had no problem closing out my account and they were nice enough to give me a prorated charge, even though I did not give 30 days notice. I was very happily surprised! Thank you Extra Space!