GameStop

These guys are the best! I received especially good service from techy, Sylas, and manager, Dennis. Sylas was super patient and full of guidance in helping me choose games for my young sons. I was able to buy an XBOX 360 and 5 games for $ 99. I also bought an additional controller for $ 25 and eventually went back and picked up the Kinect unit to allow for playing games with just your hands and voice for another $ 20. I had no idea that this Christmas gift for my family could be this affordable and has provided us with loads of family fun! I miss the days of going down to the video store and this somehow fills the need, but way better and more personal service. Thanks guys!

Had a wonderful experience yesterday while shopping at this store last night! My wife has been begging me for a PS4 for months now and I finally caved in last night and we bought a used PS4. We were so excited and came home instantly and unhooked our PS3 and moved it into our bedroom and then followed the set up manual to the T and then the big moment of turning it on and practically jumping up and down as it turns on and we try to switch the TV over to the HDMI it was hooked up to and… nothing. It acted as if nothing was on that HDMI. So we tried turning it off and on again (properly) and nothing once again. So we turned it off properly again and tried a different HDMI cable and still nothing the TV and PS were just not talking to each other for some reason and both my wife and I were very sad and upset at this point and arguing that something was wrong with it but no they said that their employees always test everything before they resale it so maybe we did something wrong. So we decided to call the store and we told them everything and they said to go ahead and bring it back and they would stay open for us. We got there and both Ricky and Gerardo were extremely nice and hooked up the PS4 and it did exactly what it had done to us at home. They were very apologetic and happily switched it for a working PS4. I really enjoyed my shopping experience with these two gentlemen and they definitely made our night, we will happily keep going to this store and appreciate everything these two gentlemen did for us. In our opinion these two are management material and the store should never let them go

Nothing but a great experience. I had one of the oldest Xbox 360s and had about 30 games. My girlfriend is a PS fan. It was time to get rid of the old and go over to the other side lol. Ricky helped us out and gave us a pretty fair deal on the trade ins and suggested some different bundles on refurb PS3s. We are totally happy with what we received and with Ricky’s help he was very friendly and cordial. I had some original Xbox games that they couldn’t take as trade. There was nothing I could do so I told Ricky to keep them and donate them. With that he gave us a little bit more of a discount on a couple of PS3 games.

This location is the best gamestop iv ever shped at. Thanks to Dennis Silas Rikky Gerardo van and a couple of other people that no longer work at this location, Kylie Tracy Brandon and Chris. alot of people in retail could learn alot for the guys at this store. iv spent alot of good money here and every pinny was money well spent. thay truly care about the customers.

The staff here are killin’ it! I have been to this location several times and have always felt that these guys go above and beyond for their customers. I had an especially pleasant visit this afternoon. I was initially assisted by Van and Ricky. I had called ahead regarding a pre-​owned PS4, so Van headed to the back to grab it. While waiting Ricky and I chatted about a couple of different games. He gave me honest, friendly advice about two of the newly released games I was debating between. It can easily be said that he is a very upbeat, helpful fellow.
Van made his way back to the front desk, carrying three different boxes of PS4 systems for me to choose from. He went through each on and showed me detail by detail which one he thought would be the best choice for me. Well, this is an early Christmas gift to my partner, after all. Instead of giving me the generic Game Stop box, Van made sure I received my system in an original Sony PS4 box. The store manager, Dennis, who had originally assisted me over the phone by answering my long list of questions, walked along with me searching for the perfect video game. He helped me get the best bang for my buck, and I ended up with the long-​awaited «Far Cry 4», which was just released today!
It has been a long while since I received such positive, enthusiastic, and genuinely caring customer service as I did today! I couldn’t thank the gentleman enough. It seems as if making your day ends up making their day as well. As a result, this is the only video game store I will come to! Keep it up, guys!

Just came in today and got me a brand new xbox one with connect sensor, Titan fall used, 1 additional controller, ordered the new call of duty, free for a racing game with purchase of the xbox, all for under 700 bucks, Dennis is the one who helped me he did great and got me everything I was asking /​looking for will return for sure as always especially to pick up my new call if duty I can’t wait

These guys freaking rock. Always helpful, friendly, and awesome. The staff is the reason this is the ONLY one I shop.

Been going to this Gamestop for years and I have never had a bad experience with their customer service. Always greeted as soon as you come in, never any problems with trade ins or pre orders and they have the same taste in games as I do so they are always giving me heads up on games to look out for and release dates. Their overall great service has kept me a returning customer through the years.

Been to this game stop quite a bit over the years and I always leave with something. Today I came in to trade a few games, buy a new xbox 360 controller, and buy a new game. There was only one guy working and the store was very busy (he couldn’t even answer the phone). I liked how he dealt with each person in a timely manner and even apologized for being under staffed. I know it’s a small store with minimal labor I would suggest this location looks into their scheduling practices for weekends to help out employees.

Total and complete joke. Seriously. We bought the brand spanking new game Ryse for Xbox One (not from GS) and the kids beat it so we thought we’d resell it. Game stops offer? $ 17 cash, $ 20 in store credit! Are you out of your freaking mind?! Then they turn and resell the used game for $ 55!!! Never again will I give any GS a second thought. Much better prices a Fair Game in Fair Oaks. As it happens, since they were taking a computer to the Geek Squad anyways, they checked Best Buys buyback and they gave him $ 30 cash for the game. I am still floored by the miserly tactics of Game Stop. All I can say is GO TO FAIR GAME! Game Stop, you disgust me.

Hands down this is an awesome store when it comes 2 customer service!!! Was on the hunt 4 the playstation 3 on the mon aft Thkgvg, & of course nothing online like the bundle offered on blk fri. So took a chance & call Gamestop here in W Sac which had none, but they were nice enough 2 check the others stores 4 me & gav me a list. Laguna store had 1 but would not hold 4 me even when is said i was on my way. Was almost in tears. U c it was 4 my granddaughter. Thts all she was askin 4 Xmas. Anywy, called the Rancho store & got Chris (a sweetie) & he said they had 2 & he offered 2 drop 1 off here in W Sac 4 me since he lived here also. God bless his lil ol’ heart. But i opt 2 drive out there 2 get it in my hot lil hands rite awy. While i was there ovr heard Dennis helpin another customer & givin xcellent customer service. Hav been in the retail business 4 ovr 10 yrs & resturant business a bit longer so i recognize the xcellent service. Hats off 2 both guys!

This review is about this Gamestop customer service.
I had a $ 35 credit on my PowerUp Rewards account and it took nearly 45 min for me to find my credit and retrieve it on a gift card (I was given a 1 – 888 number to find the missing credit).
When I finally went to this store to purchase the new COD: Ghost, Silas (I hope I spelt it right) informed me that the system needed the PIN in order to process the gift card amount. I was on the phone again with customer service for 30 more minutes, and come to find out I was transferred to the wrong line again.
Silas asked his manager for assistance once he got back in the store and guided Silas to call a couple of numbers when reaching corporate. After what felt like an hour, Silas was finally able to resolve the problem and had transferred my gc amount to a different gc so I could finally use it.
I apologized to Silas about the situation and he reassured me that it wasn’t my fault and they neglected to provide the proper information.
This process was a stressful 2 hours. but I just wanted to thank Silas and his manager, Dennis, for being patient and helping make this purchase easier than how it first started off.

This is the closest Gamestop to my house. I come here occasionally to see what’s new or pick up a new title. I’m not a big fan of their payments for used games. You can bring in $ 150 in games that are still fairly current and you will get $ 15 for them and then they will just put a sticker on them and put them on the shelves at $ 49.99. I DO like the service though. Joseph is a cool ddue, he has taken back games that I thought were terrible at full credit and is also very knowledgable about current games and new games that are coming out. He’s the reason I keep coming here.

(3.5 Stars)
Look, this place isn’t going to be that much different than any other Gamestop. The main difference at this place was the employees. My son went in here to trade in some of his games and see what he could get. The guy behind the counter was great. He treated my son with respect, realizing that yes he’s young, but he’s still a paying customer. He engaged my son in great conversation about any game my son was wanting to talk about. I appreciated that very much. Even though this one is right down the street, when I’m not near it, I will make sure to go out of my way to come here just because of the way they treated my son. Thanks guys!

Clean inside and friendly staff. They went out of there way to answer my silly questions and explain things over and over to me.
For a chain, this location stands above the others.

Pure rip-​off! TERRIBLE ATTITUDES! Stopped by to compare prices and selection of used PS2 games to an independently-​owned store down the street. Found 1 game and got in the long pre-​Xmas line. Got up to the counter and asked the guy if they could clean the scratches off the video game. «We don’t clean them. It’s used. You can buy a new one if you don’t want scratches.» First of all, asshole, I know that I’m buying a used game. If I wanted a new one, I would have brought up a new copy to the register. Secondly, jerkoff, there are machines that clean dvds, cds, and video games. I know so, because the independently-​owned store that provides better service than Gamestop, cleaned all 20 of the used PS2 games for me that I just purchased at his store. I told the rude Gamestop guy no thanks and walked out. I will never patronize this store and I encourage Unilocalers out there to do the same and find local, independently-​owned game shops instead to give your business to!

Only place in Rancho for used anything. I hit em up every once and a while to take a peek at movies or maybe some cheap games which for xbox 360 they have a decent prices although any game they have in store is more expensive then on their website. If you are simply selling stuff and don’t really need the money or credit I would strongly suggest selling elsewhere or just hanging on to it. They give about 3 cents on the dollar. I learned this the hard way as I had about 50 movies I wanted to get rid off since I’ll never watch them again and even some that were in original wrapping and I wasn’t paying attention to what was going on and then BAM, i got about $ 150 in credit and was a puss and said cool. Sell to Dimple if you have to. The cats that work there are pretty cool tho and at least say hello and bye.