Golden 1 Credit Union

Bank of ongoing mistakes and poor customer service. I have been with them for about 20 years and in the last few years they have caused me a lot of trouble. Sadly, even being a customer for 20 years, and having good financial standing, they still give me horrible customer service. Especially at this branch. I get better service at In-​N-​Out!

I enjoy banking with Golden 1, but this particular branch’s service is always so slow! Every time that I’ve come in, there is always a long line (10+ people) to get to a bank teller. At first I thought it was because I normally go on weekends, but today was a weekday and they still had a long line. This branch is the closest one to my apartment, but I dread coming here. I’ll only go if I absolutely need to. Advice to management: Please have proper staff coverage and increase your speed of service!

Walked into an empty bank for assistance with a credit card. Signed the sign in sheet and waited for assistance. I saw 4 representatives sitting in their office. One got up to chat with another one & sat down in his office laughing and talking. Watched the other 2 sit there staring at the wall. Ten minutes later (the first 2 reps are still chatting) one walks over and offers assistance. We told him our card was canceled due to suspicious activity and we needed another one right away since we are going out of the country in 2 days. He said one was mailed and it will take 7 – 10 business days. He said we needed to be more patient and if it doesn’t arrive by the time we leave then there is not much he can do. Gee thanks Golden 1! What a POS bank.

Very lovely place to go, very trustworthy.
I’ve had both good and bad experiences since opening my account 4 years ago, and still would give them 5 stars.
Pros:
–They offer a very affordable checking/​savings account for regular users, like myself. For $ 1, I can keep both my accounts open & active.
–They have a nice Santa Saver savings account you can sign up for, where you can have them take a small amount of money from your checking and put it away where it is inaccessible until the following November (very good savings tactic).
–The staff has always, always been most helpful to me. When I was trying to cancel my auto insurance and they renewed without my permission (costing me $ 200 more than usual, plus an overdraft fee), I had tried my best to work with the insurance company to no avail. The representative at Golden1 talked me through the issue, and helped me put a stop to the problem. So friendly, even wished my son a happy first birthday — really love the ‘above and beyond’ customer service that was offered, and felt like I was talking to (more informed) family.
–They’ve finally moved the ATM over so that no one must walk around just to see whether or not there’s a huge line!
Cons:
–When they’re busy — they’re BUSY. If you see a line inside, do not mistaken the idea it might go quickly.
–If you try to cash a check, they will want to hold a portion of it in your account for a few days. Several times, my boyfriend has gone in to cash his paycheck and the teller had tricked him into depositing it first, which then could not be cashed right away — late rent, anyone? If you’ve got things to pay — CASH your check, and do NOT let them deposit it for you!
–I have been trying for several years now to get a regular card from them (one with a master/​visa symbol on the back, as opposed to a simple ATM/​debit card) but have been denied repeatedly and no one knows why — not even the specialists I was forwarded to. With a credit score of 820 or so, you’d think I’d qualify. so that’s been a pretty big bummer.
All in all, they really are a fantastic location and if you can deal with the cons, you’re in the clear. (:
I definitely recommend them to my friends and family.

Normally not this bad but I have been sitting here for over 15 minutes waiting to see a financial specialist & am having no luck! Errr. The strange thing is, it’s not crowded & no one has said a word to me!)-: Wonder why I’m being treated like this? Things that make you go hmmm!

22 years as a client with Golden 1 and it makes no difference. Don’t even bother to apply for a home loan with Golden 1 unless your credit is perfect and could get a loan any place else you choose. Totally frustrating experience. Was told our loan was approved and then no communication on our loan application for over a month required regular e-​mail badgering to get them to pay attention and then when it finally went to the «underwriters” — surprise, surprise, DENIED! The hassle and lack of communication is just not worth it– look elsewhere. Will be looking for another bank after this experience.

I had an issue with my previous checking account, i lost some documents in BART and i feared my banking account was compromised. The tellers directed me to the manager, cant recall her name at this time but she helped me in mid 2013. She was extremely helpful and understood that i was worried about my banking information being in the wrong hands. She was quick to close my account and assisted me with other issues, needless to say, i stayed with G1. Thank you branch manager lady, i think her name is Tammy, she sits by the window. You rock!

I have since paid off my HELOC and closed all accounts with Golden 1.
{Sigh of relief}

Not much to say here. Golden One is a credit union that treats it’s customers well and offers a lot of different services. Unlike they the big banks Golden One won’t nickel and dime you to death with fees. If you do have to go inside to see a teller the lines to get long sometimes during peak times of the month. I try my best to avoid those times.

I LOVE coming here for my banking needs. Everyone, and I mean everyone, is just so incredibly nice and helpful. When I first came here, Carolyn helped me to open up a new account and I just think she is so wonderful. Oh my goodness, for crying out loud! give the woman a raise!!! :) She is very nice, professional, knowledgeable and compassionate. I say hi to her every time I come here. I definitely recommend this place to everyone I know. They never give me a hard time when I need something.

They are an okay credit union. They aren’t the best and they aren’t the worst. I wouldn’t get an auto loan from them. But I do have a savings account with them.

I been banking with them for some time now after my banks got merged and bought out. I have been very happy with them with consistent service from this and all other golden1 banks.