Rancho Nissan & Infiniti Auto Parts

***EDIT REVIEW 05/​20/​2016 — THE KID THAT GAVE ME HORRIBLE CUSTOMER SERVICE JUST CALLED MY CELL PHONE AND STARTED BAD MOUTHING ME. HE GOT MY NUMBER BECAUSE THEY ASK YOU FOR YOUR NUMBER WHEN YOU BUY SOMETHING. I HUNG UP ON HIM AND HE CALLED ME BACK AGAIN! I PICKED UP AND SAID I DIDN’T WANT TO TALK TO HIM NO MORE AND STOP CALLING AND HARASSING ME JUST BECAUSE I GAVE YOU A BAD Unilocal REVIEW! WE JUST GO INTO A CONFRONTATIONAL CONVERSATION OVER THE PHONE. VERY UNPROFESSIONAL!!! IF HE IS NOT THE OWNER OR RELATED TO THE OWNERS FAMILY HE SHOULD GET FIRED. I AM PROTESTING AGAINST THIS PLACE. THE WORSE CUSTOMER SERVICE AND FOLLOW UP CUSTOMER SERVICE IN THE WORLD. YOU WOULD THINK IF YOU GAVE BAD CUSTOMER SERVICE YOU WOULD CALL AND APOLOGIZE NOT CALL AND TALK CRAP!
ORIGINAL REVIEW:
This place is HORRIBLE. If I can give it ZERO stars I really would. These guys try to rip you off majorly and NOT friendly nor helpful at all. I needed to buy a air intake box for my 2004 Infiniti G35 to smog my car. When I first called, the guy on the phone quoted me $ 300.00 bucks then I told him thats WaYYyYY to expensive. He said «How much did you want to buy it for?» I said «$ 100?» he pretty much gave me the Pssshhh and said «I sell these for $ 300.00 all day» so I hung up. The smog shop that I was working with decided to give them a call and someone else picked up and quoted them $ 150.00 for the box and not the arm. I didnt need the arm so I decided to give it a shot and drive all the way from South Sac to Sunrise to purchase it. As soon as I walked in I mentioned to the kid at the counter I’m here to pick up a air intake box for a G35 and he said $ 150.00 plus tax (It was like $ 163 something). His partner (probably the guy I originally spoke on the phone with) starts talking to him in their language about something about the part I was about to buy. As soon as the kid rings it up, he goes «Hey, you’re going to need to buy another part if you need it smogged» He basically showed me an extra arm piece that connects with the box and says its an extra $ 60 bucks. I said HELL NO! That’s a part of the box! It’s supposed to come included. I didn’t drive all the way up here to get ripped off. The kid goes «NO, the guy that called just strictly asked for the box». I was not having it. He kept trying to show me the computer and how much that extra piece would cost somewhere else and $ 60 bucks is cheap. I don’t care! I’m not paying for something that was supposed to come with it. The kid kept asking me «So you have this part? It is laying around somewhere? are you sure you have it?» making it really seem like I had to buy it in order for me to pass smog. As he was ringing up the receipt his partner goes «You’re selling that for $ 150?! It’s usually at least $ 200 for that!» making it seem like I’m getting a deal or something. Man these guys are shady and out to squeeze as much money as they can from you. I understand its a business and you gotta keep the doors open but be honest and you might get more business. Oh yeah, I asked the kid how come the part was so expensive and he got an attitude and said «IT’s because alot of people decided they want to crash their front and now they need to pass smog and buy this part. Not saying that you crashed it but…» YOU FOOL I didn’t crash anything. I just needed it to pass smog because I had an after market exhaust. I recommend if you guys need a air intake just go buy an aftermarket one with a carb legal sticker thats cheaper, better quality and produces better power than the stock ones they try to sell here for an arm and a leg. I will NOT COME BACK HERE or REFER ANYONE HERE EVVEEEEEERRRRRRRRRRRRRRRRRRRRRRR…

Called this horrible shop on 5÷1÷15 and inquired about an ABS unit for Nissan Quest 06 S model and this guy ROMAN told me they HAVE IT AVAILABLE AND IN STOCK, and even told me if I come right then, he can give it to me for a lower price. I declined but decided to drop by the following Monday (5÷4÷15). He said it will be available in 15 minutes after he processes my payment. He did come to me after 10 minutes to tell me they made a mistake with inventory and that the part is still in the vehicle that just came in and will be dismantled that day. He even pointed to me a red Nissan Quest that looked similar to mine parked outside and said it is the exact vehicle and will be the exact part. He said he will call me the following day as he is sure it will be available by then, then proceeded to offer that he can send it via mail to make up for the error that he made for free and got my address and email as well. He even had the balls to tell me once he sent it in the next day, I should get it by Friday. I told him to call me first before he sends it in so I can decide if I can just pick it up since the shop is along the way anyway. He promised to do so and I proceeded to go my merry way.
On my way to my vehicle, I took a peek at the vehicle he pointed out. It was a Nissan Quest alright… and looked like a 2006. BUT IT WAS A BASE MODEL, NOT AN S. A BIG LIGHT BULB SHOULD HAVE LIT UP ON ME AND GAVE ME THE WARNING SIGNS ABOUT THIS SHOP AND ITS HORRIBLE SALESPEOPLE.
The following day… NO CALL. So I decided to call at around 4pm. I spoke with this idiot Roman again and he proceeded to lecture me that the part is not easy to get out of the vehicle. He said they need more time. I was… confused…did he not just say HE WILL CALL ME AND THAT THE PART WILL BE AVAILABLE THE FOLLOWING DAY? IT CERTAINLY CAME FROM HIS OWN FILTHY MOUTH, NOT MINE. I gave them the benefit of the doubt, but I certainly was upset, first with him not being able to follow through with his promise; second, about not informing me at all that they do not have the part; and third, for being so rude and irritating when asked about a promise he made. He said he will call me the following day.
Third day… NO CALL. I was busy with work so I decided I’d call the following day.
Fourth day… NO CALL. I was still busy with work so I forgot to call.
FRIDAY…I called them around 9am and I spoke with Roman again and he said THEY STILL DO NOT HAVE THE PART AND IT WILL SURELY BE AVAILABLE BY MONDAY, 5÷11÷15. THE MORON HAD THE GALL TO TELL ME THAT. I told him to give me back my money because he has lied to me about everything. He was about to give me another crap about how hard it is to pull that part and that he will ask his people to see if they can pull it out for me today and have it ready that afternoon. I told him to shove it and refund my money. THEN THE LYING SOB HUNG UP ON ME. I called again and it was answered by somebody else and I asked to talk to the moron Roman and he said he is not available. My guess was he probably crying on a corner calling out for his mom. The other guy was more apologetic and said my money will be refunded that day and just to check my bank in 1 – 2 business days later.
Three business days later, NO REFUND… I called again and lo and behold, the idiot answered and I asked him why my money has not been refunded yet. He said it was and he can send me a picture of the transaction. I told him send it to me via email since he has it too when I first purchased the part they imagined they had. He said he does not have it. I reminded him he asked for my email and address when he said he can send it via mail. I hung up and proceeded to call my bank for a dispute.
To ROMAN, DO NOT SELL SOMETHING YOU DO NOT HAVE. YOU WASTED MY TIME HOPING YOUR LYING ASS WILL DELIVER.
Add: I decided to buy the part online and it is cheaper by $ 50. And I have a tracking number via UPS. There are dismantlers online that sells parts for way cheaper than these idiots in Rancho Nissan. They even accept paypal which protects buyers like us. So instead of buying from these lying bastards at Rancho Nissan, try buying online or even try other dismantlers around the area. There about 4 – 5 of them in Rancho Cordova alone and several more in the Sacramento area.
At least I do not have to cancel on my mechanic now.

If I had the option to give this place a negative five stars, I would.
I called this place for a Nissan 300zx exhaust and intake plenum posted on Craigslist. Sean or Shawn picked up and told me that he has the aftermarket exhaust and plenum. He told me to come by and check it out. So I drove 30 mins to the shop, he greeted me and I told him what I was there for. He said yeah one of his techs will bring me to the back to show me the parts. So. I sat patiently and waited 45 mins. His tech finally came out and when I told the tech what I was looking for, he said they don’t have any of those parts anymore. WTF!!! Then Sean said «sorry, I can refer you to another shop which may or may not have it». I was frustrated and told him he made me come all the way here and wait for almost an hour for nothing!!!
This is not how you do busy stupid asshole. Keep track of your shit and get it together.

Received a part that my mechanic refused to install because of its poor brittle damaged condition. Returned the part in person and was told No Refunds or Credit! This was news to me. I will never use this place again. What a rip off!!!

Found this place on the way to another dismantler, needed to check a paint color, they let us take a look around and found something else we needed! Thanks guys!

The previously mentioned antenna, which was untestable before purchase, did NOT work. The only redeeming quality of this Rancho Nissan Auto Dismantling, was they gave a refund when returned the next day.
If you have too much time, you could ‘spend’ quite a bit on going to their store and then spending more time returning your purchases.

Whoa, these Russian dudes are the worlds worst. Wrong parts, high price and I’ve had better customer service while being carjacked. They all call you «boss». I think that and «no refund» are the only English words these guys know. steer clear at any cost. Otherwise you’ll be writing a negative Unilocal yourself «Boss»

Accurate Quote. Very helpful. Fast, quality no pressure. These guys are awesome I will definitly go back for more parts when I need them. Thanks Jose!!!