The Home Depot

I’m not a fan of Home Depot, period. But I’ve definitely had better experiences at other locations. I can never find a single person available in the department I’m in. After searching aisle after aisle I finally find someone and I shit you not, every time, they say «Oh, I’m not in that department, let me call someone for you» Then I wait some more. Super frustrating. You work for Home Depot. Call me crazy, but I feel like you should have general knowledge about all aspects of the store.

I really like this store, every time I come in, employees are all friendly and always try to help you with anything that you need. Every isle has someone there to help you. Good job guys!

HORRIBLE RETURN POLICY, SECRETLY HIDDEN FROM CUSTOMERS, Purchased $ 650 worth of ceiling fans, light switches, led lights, etc. Needed to return the light switches because they were not compatible with our ceiling fans. HD refused to refund ANYTHING on this receipt because I used an $ 11 in store credit towards this purchase. Apparently anything bought with an Instore credit is NON-​REFUNDABLE. Meaning, anything on the receipt is non-​refundable, regardless of what it is. If anything was wrong with these ceiling fans, I would be stuck with them because of this $ 11 in store credit. I went to return the light switches an to get my $ 130 back and they REFUSED a return. Two were unopened and one was, which is how we found out then we’re not compatible. I had the packaging and the receipt to prove I purchased this, also using my credit card, but they said its store policy not to refund anything on the receipt used with an instore credit. WTF??? I am so pissed. Not only did I buy the damn thing, since I have the receipt to prove it, but at no point, from the cashier, was I told if I used this I store credit, everything purchased on this receipt is null and void for a return.
I also see that they will not refund ANYTHING on a recipe that had a military discount given. They state you must return everything on the receipt in order to get a refund for one item you are just trying to return. What… So if I bought five items but just one doesn’t fit right, then I have to return all of them?
WHO DOES THIS? Never heard of this or experienced this in my entire life. What a freaking ripoff.
Became full what you buy and how to buy it or they’ll keep your money.

This place is a mess. I’m surprised anyone would shop here when you can’t even get down the aisles most days because product and garbage is all over the floor.

I came in to take care of some worn blinds-​Yadira immediately resolved my concern with a brand new replacement! Laurie in paints is an exceptional employee. She anticipates customer needs, is honest, patient and efficient! She has experience in blinds so she helped me with my concerns and custom cut the replacement blinds for me.
Michelle is the person to see if you need help with carpet needs– I switched my initial
order from the Madison store because of the
very professional customer service here at the Rancho Cordova. Mary took over seamlessly when Michelle had to go to lunch completing my carpet order. AND the women’s restroom is beautiful with lots of stalls, real live plants and up to date warm, welcoming tile! This is the best Home Depot in Sacramento– you won’t be disappointed!

We came in to get some items to fix up the place we just moved into. We had to hook up our ice maker to the sink. Anyways, the first guy that helped us acted like he knew what he was talking about but really knew nothing… But then he called over Steve. Let me tell you, Steve was our savior. I swear… Maybe from now on I will only come in when Steve is working! He pointed us in the right direction, told my husband what he needed and what to do, and made the whole process easier for us. 5 stars for Steve, but 3 for the store since we had to go back and wait 20 minutes for someone to come help us again (Steve was not working) and they never showed up to help us… Average of 4. Seems fair. Maybe Steve should train everyone haha.

Be careful here, twice in a year and a half my credit card has been hacked from this store. Not sure if it makes a difference but both times when using the self checkout.
Now I have to go change all the other accounts that automatically bill my CC.
Will use cash or go to Lowes in Folsom for now on.

I think I’ve been in every Home Depot within 100 miles… and whenever it’s humanly possible, I get to this one on Sunrise. Product is the same, of course, but the store and nursery are organized well and MOST IMPORTANTLY their standards for customer service are the very highest. These people are more than friendly, they’re actually helpful! They know the store and the subject matter, they help you load the car, they have even checked online for me to find a source for a product they don’t carry. I’m a total fan!

This Home Depot is normally out of convenient driving range from my own neighborhood, but I have had the opportunity to visit this one a few times because it is closer to my parent’s house where we are doing a lot of improvements to their yard. The funny thing is that the Home Depot on Folsom Blvd. is so much closer, but we were finding that they were either out of certain supplies or just didn’t carry something that another Home Depot did. One would hope that all of these stores would carry all of the same inventory, but apparently this is not the case!
Fortunately, this store had everything in stock that we needed! Everything was organized and easily locatable. One of the employees, Eric offered us help and pointed us in the right direction and even gave us a discount on a sheet of wood that was defective, but we could make use of a portion of the wood that was still in good shape. We needed a large amount of lumber including pressure treated wood for a backyard storage shed that we were building from the floor up. This Home Depot carried all the different varieties of building materials we needed in one stop. According to Joe K., this was his chosen destination to make sure that all our contractor supplies would indeed be available.
I remember when this location was once a former K-​Mart. Now, the property has been utilized well into a much nicer, larger building, with plenty of room for parking. In my opinion, this store is one of the better and well maintained Home Depots. I don’t mind going out of my way to shop here again!

I have a lot of good things to say about this store. The staff is always helpful, check out is very quick, and returns are not difficult.
But there is always a reason behind a review for a big box store like this one.
THE PAINT DEPARTMENT IS HORRIBLE! I am remodeling a rental unit and I’ve been there three times in the past month. I have never met ruder people! They are trained to get the most expensive paint. I have had to take them back to pick out cheaper paint. They can «color match» the expensive designer colors to a cheaper base paint and voila! But they get an attitude. They roll their eyes and say, «This one is not as good.» So today I went and chose my own base and asked for the color, she glared at me and said, «But next time, you let me pick the paint and you pick the color.» I got the wrong base for one of them, so she went back and got a more expensive one!!! I smiled, I took the paint I picked and left the other one behind. I refuse to pay for something I don’t want, eight dollars here, thirty dollars there… it really adds up!

So far, so good! I usually prefer to support local businesses, but the Hardware Store I used to go to in Fair Oaks has closed. I recently purchased a ton of things I needed for my garden, including a whiskey barrel, a tree, some seeds, fertilizer, etc…& I got it all for a pretty good price & love the way my garden is growing. How does your garden grow? If you want one like mine, you’ve gotta visit Home Depot! (Haha, I had to!)

This home depot tends to have better inventory opposed to the other ones in sacramento, seems more catered to contractors.
Service is always ok, no complaints

I can’t say one bad thing about this place. Their customer service is amazing! We had a few issues with two items that we bought here and the manager at The Home Depot returned them both and gave us our money back. In this day and age, customer service is everything and the manager definitely acknowledged that, let us know that he valued our business, and that he was going to make this right for us
Great service, great prices, wonderful variety of home improvement products, and the staff here is very friendly!

A handy-person’s heaven.
They have a wide variety of different knicks and knacks to help you get on your home improvement way.
Staff here is always friendly and helpful and are usually an arm’s length away to provide you with any help or information needed.

The organization in this location is a little off.. . but they always have a large variety of whatever item I’m looking for, and the staff has always been friendly and helpful.
Unfortunately, there isn’t much else I can write about this location.. . other than I truly have never had a bad experience, and that my husband does quite a bit of shopping there for his business. They must be doing something right if we both continue to return!

The staff here are generally helpful.
I work in between this Home depot and a lowes in equal distance.
I generally choose lowes before HD; however, I noticed that HD has a good amount of better deals at times. I like the sales here and they price guarantee their products. You can get lowes prices here if you like. I come here during work hours and there is not much of a crowd so i’m blessed that my timing is generally good.
Recommended for things around the house.
Pros: Friendly staff, Sales
Cons: Layout of the store, parking
Stars: 4.25

Sadly, this place has been taken over by accountants. Its more a place to do weekend projects than to get something serious to build.
Example:
I went to get some Wet & Dry sandpaper this morning. I needed at least 1000 grit (this is a polishing grit size for some metal work I’m doing. At this grit, fine, you need a lubricant… hence buying wet and dry vs regular sandpaper.) No can do. They don’t carry anything smaller than 600 in this store (a medium grit) of any sandpaper.
Sighs…

Home Depot is the place to do for all your DIY needs. This is my hubby’s favorite store (besides Lowes), so I find myself tagging along for all his adventures.
The store is never overly crowded, which is nice. You can get in and out in a flash, and all the workers there are knowledgeable and extremely helpful. They never make you feel that it’s such a chore to help you, which I love. They also price match at this store. If you find anything that they carry for cheaper elsewhere, they will not only match the price, they will offer you 10% off. I bought my LG Steam washer and dryer here, and they did just that! I got such a deal on it! And what’s great was it was so simple. No hassles, no problems. Just show them the add, and it’s done.
This is the go to place for all your needs, even if you’re shopping for big appliances!

This is my «pleasantly shocked» face!
I walked into this Home Depot today armed with a HD gift card with $ 25 and some change left on it. I bought $ 20 worth of light bulbs. As I gave the card to the very nice cashier (thinking to myself, «well, retail stores with again. Someone buys a $ 50 gift card all but a few dollars are spent, and the retailer keeps it, because no one ever redeems a gift card with just a few dollars left on it»).
MUCH to my surprise, the cashier says, «well, looks like you have $ 3.78 coming back to you.»
WOW! You mean I actually get the FULL VALUE of the card?
Well done, Home Depot… Well done!

«So, I’m looking for a metal contraption, a thingamajig of sorts — two-​sided, of course — with a ½ inch head to remove and replace semi-​permanent shelving.»
This was the conundrum I posed during a recent visit. The well-​informed employee simply nodded his head and walked me down miles of aisles until we came upon what I was looking for: a tool I can’t remember the name of that I didn’t even know existed. Man test failed.
Home Depot in THE go-​to big box store for anyone seeking anything related to do-​it-​yourself home repair. Unlike some of their competitors they seem to maintain a great level of customer service and the prices are usually within the average homeowners budget.
Tip: Try to go earlier in the day as this location becomes crowded and harder to access in the afternoons!