The UPS Store

This review is ONLY for a UPS Store rep named Melvin.
Attitude check.
Not once have you smiled or at least faked a smile when I have been in your store. Talking to me like you’ve had a bad day, every day, all day, is not working for you. It just comes off rude.
Advice. Quit if you don’t like your job.
Also, learn your products dude. It ain’t difficult to get the right info. Tip: read your own store pamphlets.

Very nice staff. Never had a problem these last few years. I am usually in and out. Longest I’ve had to wait was about 15 mins.

I’m in, I’m out. I’ve never had a problem with this UPS store. Once I walk in I’m promptly greeted by an associate. I get my services done and then I leave. Easy peasy! They also offer notary services here.

Wanted to send a CD and requested the least expensive shipping option. They quoted me $ 9 and said the post office wouldn’t be able to do much better. I then drove a block up the street and shipped it for $ 2.30 at the post office. Other than dropping off a prepaid UPS package, I wouldn’t step foot in one of these places. FedEx Kinkos is a far more reasonable (and less insulting) option.

I absolutely have no idea why this place gets a bad review. My experience over the course of the past year has been nothing but helpful and professional.
As for too expensive… They are the only ones that can get packages to certain addresses I send to regularly. USPS loses my mail to these addresses consistently but UPS has no issue finding them and making solid deliveries. Worth a couple of bucks in my opinion.

We needed something notarized and chose this location due to proximity to my work. Honestly, I was happy with my experience. The service was quick and there was no line.

My husband had to get a couple of documents notarized and I looked up the ups store and was very iffy about coming here after reading all the reviews. We got here and the staff was very friendly and helpful. Found out ups told the owners either sell the store or be closed down… They sold a few months ago and the store now seems much better.

I went to the UPS store to return a book I borrowed at
. The service girl was really helpful! She knew exactly what the return entailed. She packed the book for me in a box and quickly charged me out. I was outta there in seconds. Great service. The only negative was that the other workers did not look like they wanted to be there. It’s a job, I understand but life’s to short for frowns. :)

I had a huge office chair to return that I could not fit back in the original box. I brought it in and was helped out quickly. The chair was able to be boxed up for cheap. The service was great. I was in and out in a minute. Awesome!!!

Went here to notarize a document. Didn’t have a pleasant experience. 2 stars because I was able to get it done here.

Worst customer service I have ever experienced. Rude, impatient, bad attitudes. Visit another branch!

Wish I would have read Unilocal before I went there this morning to mail a package to my dad. Yep, same snotty girl at the counter. There was one girl in the back eating and acting a fool. No name tag on the one that helped me, so don’t know who or what her name was but it sounds like the same snide person discribed from the other comments made on this site. Total attitude. When she asked for my first name to type it into the system I gave it to her and then she looked at me with a blank stare for the rest of my name. I said «what?». lol I knew what she wanted cause I sized her up as soon as she opened her mouth. Had to give a little attitude back. Felt good.
This place is ghetto. Won’t be going back. Neither will any of my friends, I’ll be sure of that. Best revenge is to not shopping where you treat the customer like dirt.
Sorry UPS but your franchise in Rancho are making your company look like garbage.
I really hope my package makes it to its destination. fingers crossed.

STAY AWAY FROM THIS STORE! My girlfriend used it to deposit a check per instructions from our bank (it was over the amount we could deposit from home). The next day her checking account was hacked for over $ 600! Coincidence? I think not. Thank goodness our bank fraud alert caught the 13 transactions, shut down the account and will refund the money. This place is BAD NEWS!

I went in to use their notary services for a credit card dispute. First and foremost, the R&B music they were playing was loud and obnoxious. When I had a question about where to sign, the woman behind the counter was rude and answered «Its your paperwork, I dont know.»
Then, I needed the notarized papers faxed. She grabbed the paperwork without saying a work and faxed it then took off behind a wall and sat down talking to another employee, completely ignoring me. I stood there waiting for about 5 minutes, looking like an idiot and feeling like I was causing her an inconvenience for taking her away from her conversation.
The only reason I’m giving two starts is because the notary service worked out in a pinch.

This place is a joke. The management is a joke. I had a mailbox here and had a lot of issues with getting mail. At one point I received a certified letter in my box that they had signed for two months prior!!! Mail sometimes took weeks to land in my box. Went back (My Mistake) a few days ago to send a package, the manager (Black chubby lady) and a newer employee lady with boxers hanging out of her sagging pants were too busy joking around with a black guy that appeared to be a friend (Wearing a MO BETTA Tee shirt) that was hanging out in the back of the store behind the counter. Very unprofessional place! The franchise owner of this store needs to wake up and make a management and employee change! At least send some unknown mystery shoppers and you will see what goes on over there! I’m done and WILL NEVER return. I knew better, but thought I would try it one more time.

First of all, UPS is too expensive, but that’s not the fault of the STORE. I usually prefer to ship with other methods, and leave our banking to UPS (USAA). But sometimes I give in and just use the shipping here out of pure convenience.
Last time I came in, I brought a birthday gift for my brother. I started looking at the boxes and picked one out that was the closest in size to the gift (s) I was holding. The clerk, in a very monotoned voice, said «I have a box that will fit that better back here.» Cool. I hesitatingly put the gifts on the counter, hoping that he’d get the box and I could pack it before he actually looked at what I had brought in. Let’s just say that my brother and I share a love for weird, random, and inappropriate humor. Our tradition of sending odd birthday cards and gifts is a time-​honored legend among the family. That doesn’t mean I wish to share it with the overly-​serious kid at UPS.
To my dismay, I had to leave my items on the counter for all to see as he entered my address and my brother’s address into the system. Then when I was finished paying, he moved right along to the next customer in line without moving or hiding my gift. I have no idea how long it took before it was packed, and I hope he didn’t take the time to read… or even look at… the items. While my brother and I can appreciate borderline racist cards, silly drawings, and sparkly Lumpy Space Princess necklaces decorating a Home Depot gift card, I don’t necessarily want strangers looking into our silliness that way.
But I guess that’s my own damn fault for not packing it up before I got there. Anyway, I paid way too much but it got there when he said it would get there.

Oh. I should have read the reviews before I came here. Steer clear of this sketchy little place if you can!
The folks who work there are nice enough, but can’t seem to actually get things to their destination. When mailing a package for Christmas, the address auto-​corrected in the computer. We argued with the girl that it was wrong, but she told me the computer knew better and the drivers do that route every day even if it WAS wrong, so it’d get there anyway. I acquiesced, as there was quite a line behind me and she wouldn’t fix it.
Today is January 8^th, the package is not there.
However their «super helpful» customer service line says she can pick up her package, which’ll be at their facility for two more days until it comes back here, at which point I’m going to have to bust some heads cause this is just freaking ridiculous.
In transit, they were unable to change the address even though the package was listed as undeliverable, and they said they’d call me and the recipient. Did they? Of course not.
Don’t bother with this UPS store, I personally won’t be bothering with them in general ever again.

Takes a really long time to send a letter. I mean, really, really long time.

The people who worked there didnt’ seem like the sharpest tools in the shed. I had to ship something overseasurgently for business and one of the people who worked there said something to the effect that they don’t ship very much stuff overseas. That should have been a red flag right then. Sure enough the shipment got returned since they didn’t bring to my attenion that shipment required an invoice. I won’t be patronizing this UPS store in the future. In fact I think I’m going to go to an official UPS shipping point instead of 3^rd party (franchised) UPS stores.

I stopped in to see if they had stamps. I was offered to have my mail go through the machine that would stamp it. I thought GREAT! As one guy is counting my mail the other was getting ready to ring me up. The guy counting the mail said 73 cents multiplied by my mail. I was shocked! What?!? Postage is about 42 cents. That’s almost double. I told them to forget it. It is insane to mark up that much. What the hell, was it a gold stamp or were they planning to walk all of my mail to its destination?