Allergy & Asthma Center of Inland Empire

Highly recommended. Dr Henry Lin is very nice and he cares about his patients. Friendly staff. I never waited more that 5 minutes in the waiting room.

I’m going on 3.5 years coming to this office for her with my allergies and it’s the best decision I’ve ever made in regards to my health and trying to live a normal life. The doctor is amazing and the nurses and staff have been nothing but courteous to me. This is a very busy office so I understand that there will be a bit of a wait when getting shots. I think people that have given this office a bad review have probably just had a bad day that day lol

The staff is very unprofessional and highly rude. Their communication skills are severely lacking. When brought to the office manager’s attention, she was the most unprofessional with giggling and laughing at the situation. I informed her that this was serious because there was to be allergy testing performed, and if the office couldn’t handle simple paperwork without lying to Pt’s then I’m worried about having them introduce allergens by scraping them into my skin. Never the less I will be finding a new office that will act with kindness and professionalism.

One appointment is all it took to never want to return.
The staff is super unprofessional and they lack communication skills, at least during the time that my son was a patient. Especially with copays due at the time services are rendered. I was super mislead by the treatment presenter/​coordinator into having my son’s allergy test performed on same day for only a specific amount, in which I paid. I was told one thing and received a bill later.
A financial sheet was not given to me with treatment costs nor estimate at the time of visit. Warning: It was all verbal and so quick so please, beware. I should’ve known better. Sometimes you actually trust that things will happen the way they explain it to you in person not according to their policy several months down the line when they decide they would like to implement it. It’s super misleading beyond words.
Another thing I must point out is the insurance verification process. Considering that they are in network with my PPO insurance, they did not do their due diligence to verify my copay or deductible. Other than an actual hospital or emergency visit at the hospital you typically know what your copays will be. Everywhere we have received medical treatment, we have been advised of our copay. Except a hospital visit. My husband saw a neurosurgeon for a test (similar) to this situation and we were told ahead of time that we would have a $ 300 share for a test. Not here!
The funny thing about it is that they took my deductible up front and then billed me later for the other portion. She asked if I’d be able to pay an amount for the testing. I told her I couldn’t, but ended up making a sacrifice. Our finances were very pressed at the time. So If they knew I had a deductible, they would’ve known the entire amount. How did they only get a partial amount when verifying my plan? It doesn’t make sense. They had a shady person working for them that was desperate for production and perhaps to meet their goals for the day or month and when they billed my insurance… it backfired because my deductible was applied. That’s when I got the bill.
I gave them the benefit of the doubt and thought they would do the right thing and take care of this mishap. After all, customer service is key, but instead they sent my account to a collection agency.
Again…beware! Make sure you get EVERYTHING in writing. Call your plan/​insurance to verify copays on your own. They are not helpful! Oh and one last thing… if you have a PPO they tell you they will accept your insurance as payment in full and waive off your copay/​patient share for the allergy shots. I think that is shady. According to my PPO insurance co, they’re not supposed to do that.
Good luck!

I have had problems for my entire life, 31 years, and I am just now finally getting answers. Dr. Henry Lin is fantastic and the staff is great. They have gone above and beyond for me and getting everything squared away with my issues. He actually cares about his patients, which is hard to find. I will refer as many people as I can to his office.

If you are looking for zero communication with a doctor, this is the place for you. Dr. doesn’t email or all patients, so if you have a question you can’t call him. You have to schedule a patient visit. Very inaccessible! Oh and they charge you $.25/​page if you ask for your skin panel tests.

Dr. Lin is ok but he gave me a long list of foods I’m supposedly allergic to, so I will be getting a second opinion. I have a huge problem with how the billing department conducts business. I was getting allergy shots for a while that were covered by my insurance. Then I switched jobs & my insurance changed but I continued to get shots for 3 months until someone told me I wasn’t covered anymore. Now I’m stuck with a $ 300 bill! How did they not realize for three months? I feel I shouldn’t have to pay that back. Someone should have informed me as soon as my insurance changed that the shots would be paid out of pocket from then on. I would have never continued shots that I knew I couldn’t pay for. When I call in to make payments the billing department is rude, will transfer me around, & keep me on hold for long periods of time. I’m very upset with my experience here & I will never return. The only reason I’m giving this place 2 stars is because the shot nurse/​Med assistant, Brianna was always so sweet to me.

They hung up on me 2 times. Heres what happend.
They asked if I had insurance and I said yes, but would not tell me price over phone, and i asked whats cash patient price, and they said «sorry cant tell you because u have insurance». And i asked what if i want to pay cash and not go through my insurance, they said since i have insurance I HAVE TO USE IT. And they hung up! I called back, and asked whyd they hang up and they put me on hold and hung up again! What kind of place/​service is this!!! Completely rude staff! I rather pay $ 1,000 at a high end allergist center then this cheap service.

Having to be here twice a week for shots is no fun… however the girls are really nice and friendly… and the doctor really takes his time with you and actually pays attention… I really like this place!

The staff is very friendly and the doctor really cares for his patients. I’ve been going to this allergy center for at least 4 years and I’ve been happy with them. I feel like the doctor listens to my concerns and makes sure that I get the right care needed to keep my allergies under control.

For shots, if you have a co-​pay, you can pay for multiple shots at once and save yourself some time in the future =^.^=

I went to visit Dr. Lin in 2011 due to severe inflammation and skin rash on my face, neck, arms, and legs. He administered the skin allergy test on my back and discovered that I am allergic to certain foods in which I had been eating my entire life. It has been known for people to acquire allergies later in life, and I am okay with that. However, I was not feeling confident with Dr. Lin’s level of knowledge and his business practices. He wanted for me schedule another appointment to administer a second test. I didn’t understand why he wanted me to come back when he should have done both tests in one visit. In spite of this I agreed, and I scheduled another appointment to come back a week later. In the meantime I went to a homeopathic doctor who helped me more than Dr. Lin. After several weeks of following the advice of the homeopathic doctor — taking supplements and completely eliminated the foods that were known to cause my condition — my skin naturally cleared up, whereas Dr. Lin wanted to prescribe evasive cortisone that causes serious side effects. During my second visit I asked him if he can explain why a person can acquire a food allergy, then have it naturally go away, and then go back to eating the same food that was initially causing the rash and not have another inflammation or flare up. He did not have a clear answer for me — in other words he did not know.
I cancelled the follow-​up appointment after realizing that there was no purpose for me to go back when my rash and symptoms went away. I cancelled the appointment well beyond their office policy for requiring a minimum 24 hour cancellation, and their staff called me the day I was originally scheduled to go in, telling me I missed the appointment and they will charge an office visit. I had to clear that up with the office manager, which should not have happened. They were disorganized with their system on scheduling and canceling appointments. Oh, one last thing, they did not like that I wanted to make my copay payment with an American Express card. When I told them I did not have another card or cash, they went ahead and accepted my AMEX.

It’s been a while (about 3 yrs) since I brought my son to Dr. Lin for allergy testing and treatment. We moved so he no longer is receiving shots from here. Since then we’ve gone to 2 different places and seen 3 different doctors in order to continue with shots. The reason I’m writing this review now is due to the fact that services we’re getting now is inferior to what this Allergy & Asthma Center offers. From the convenient hours and location to the well organized office to the friendly, straightforward Dr. Lin, I’ve yet to find comparable service. In fact, the current office we go to leaves a lot to be desired and makes me wish I can still take my son to this place for his allergy shots.