Auto & RV Specialists

I thought this place was reputable because AAA recommended them. That is not the case. They overcharged my 83 year old Mother-​in-​law and wanted $ 220 just to diagnose an issue I’m having with my car. I will not give them any more of my business.

Like the other reviewers, my experience was very negative. They quoted a price for a major repair that was over twice what every other shop in the area is quoting, and now I have to have my car towed to another shop.
If you are looking for an honest mechanic, you can safely rule this one out.

This has the worst personal service ever and they completely over charged me. I was charged 47 dollars just to look at my car and charged 757 for parts and labor. I went to a place down the road and was told I only needed 2 parts, was not charged for looking at my car and was 299 for parts and labor. This hurts my heart that places like this still exist. I was having the worst day due to my car situation and they didnt even try to work with me, especially since i didnt live nearby. I would NEVER go to this place for anything EVER!!!

I took my 1972 Volkswagen bug in for an oil change and for them to look at a suspected oil leak. I also wanted them to look at my blinker as it was working only sporadically. After examining my car they said they would have to lift the engine. It cost 100.00 to lift my engine and another 100.00 to replace it. The estimate they gave me was greater than 800.00. Yet wanted an additional 100.00 to look at my blinker. I asked them at least 4 times if they would also check my fluid levels in my car; brake fluid, water in battery etc. They assured me that was standard. Of course they would do that. After talking to my son he said for me to get the car out of there. Unfortunately they had already lifted my engine so I had to end up paying 350.00 for an oil change only. I took car to new mechanic, and he checked car over. My fluid levels hadn’t been checked as I had almost no brake fluid and next to no water in my battery. So they didn’t even change my oil satisfactorily. Do not, I repeat do not take your vehicles there. There prices are outrageous and they don’t even do the work they say they will do. How they remain in business is beyond me. Very dissatisfied. Please pass this on to other potential customers.

This has been a shop serving the community since the late 60,‘s. Bob Swilly started automotive repair there and sold out to Dean Brodigan. Dean sold to Jesse Bates and Sold out the current owner who has been there since 1997.

My husbands Nissan Quest broke down and this was the closes AAA service center. The Van was previous serviced for the fuel pump by another AAA service center. Rob charged us $ 99.50 to diagnose the problem than called and said he would need to charge for the time he spent calling the other repair shop and Napa auto! Rob was charging a total of $ 300 before any work would me done! Than he said it would be another 2 hours before he would be certain about the diagnosis! I asked him who do we contact regarding his lack of customer service! We than put a halt on all additional services and called AAA! He noted our receipt in detail to cover his butt! Avoid this place like the plague! This place is a total rip off! If I could give them no star I would!

Since this review is very long, I will break it up into several small reviews.
During the four weeks Auto and RV Specialists had my newly purchased, but used, 1977 Dodge Brougham RV for general servicing, they drilled into the roof air conditioning unit. They replaced the entire air conditioner, but did not inform me of what they had done. It wasn’t until I picked up the RV, that the mechanic, told me what had happened. I also noticed a hole, punctured in the exterior siding near the rear door. When it was pointed out to Rob, (the manager) he denied they were responsible. I showed him photos I took on my iPhone from two days before when I took possession of the RV, and there was no hole in the siding. Another mechanic said not to worry, it would be an easy repair. They installed an external outlet to cover the hole, but did not connect the power cord to it. They said they didn’t have time to connect the cord to the outlet, and told us they would finish it when we got back from the Houston road trip we’d planned.
They also replaced the two roof vents during the same service order. A couple days after the installation it rained, and the front vent leaked onto the overhead bunk. The work order also had them change ALL the fluids, grease and lube the entire chassis including the rear differential, check all lights and replace any that were faulty and connect the speedometer cable.
On our first road trip to Houston, Texas, we got as far as San Simon, Arizona when the left rear bearing froze up. We had the RV towed to Dick’s Tire & Auto in Willcox, Arizona. Gary, the owner of Dick’s said it was a fairly easy repair and should take about an hour to replace the bearing.
It took an hour just to remove the axle cover due to rust and corrosion. Thomas, the mechanic, put a drip pan under the end cap to catch the oil. He removed the cover and there was no oil in the axle. Of course we took pictures of the axle and bearing. There hadn’t been any oil for a very long time because there was rust built up inside. The paid repair invoice from RV & Auto Specialists charged us for a complete lube of the chassis and drive train.
After another hour Thomas got the bearing cover off and discovered the bearing had become «welded» to the axel. The two units were fused together and were a solid piece of metal.
I called Auto and RV Specialists and spoke to Rob, the manager. Rob told me they were not responsible because they had done their due diligence by lubricating the chassis. I told him there was no oil in the differential. Rob insisted they lubed it, so I let Thomas speak to Rob. Thomas informed Rob that there was absolutely no lubricant in the differential.
Only after Thomas told Rob we had photos, and his eye witness account, did Rob finally accept responsibility.
We were told it was going to take time to locate a rear axle. The first two nights we had to stay in a motel. The third day we rented a car and stayed at a friend’s home in Scottsdale, Arizona for the next week. I called every day to check on the progress. They could not locate another axle anywhere. We told both Dick’s and Auto and RV Specialists out vacation was over and had to get home. We had to leave the RV in Willcox and returned to Los Angeles.
Over the next four weeks, they could not locate a replacement axle. Auto an RV Specialists told me they found, and purchased, an identical RV from a junk yard. They told us they would remove the rear axle, drive it to Willcox, repair the RV and drive it back to Los Angeles.
When they got back to L.A. they said the RV ran hot and the radiator needed to be replaced. I asked if it was proper to drive a vehicle if it ran hot. Rob thought I was joking and laughed.
This is only the beginning. Is it possible to screw up installing a radiator? You have to see this to believe it.
Continued in my next review of this incompetent RV service facility.

Went in for smog and oil change on my motorhome. 2006 National RV 36.5′. The price was decent for theses services. However they failed to tighten the oil filter. Over several days the motorhome leaked out over a quart of oil on my driveway.
During the service they told me that my axel seals needed to be replaced, and this was true. They also gave a fair price to do this. I did not have them do this service.
They also told me that the engine water pump was leaking fluid out of a weep hole and needed to be replaced. Quoted me a price of $ 1250.00. They said that most customers don’t get the bennifit of knowing ahead of time that a water pump is going to go bad. That I shouldn’t risk breaking down on vacation with my family. I knew the water pump price was high so I took it to two other local repair shops for a test and an estimate. Both shops told me they can not find any problem with the pump, after a pressure test. Both shops quoted me arounf $ 500.00 to replace the pump.
I don’t usually do reviews, but I feel that maybe people should be aware when getting RV service.

Friendly Service, but at way too high of a cost! I was recently recommended here by AAA for a smog check for my truck. All the gentlemen that helped me were courteous; they charged me $ 30.00 for a smog certificate. I thought that I had finally found a mechanic that was decently priced and honest. Honest they were, but when I later recommended a family member that needed work done on an intake manifold gasket we were astounded at the 900+ estimate we received from these guys. This was significantly more expensive then even the dealer’s quote. The bottom line: why would we pay more than the dealer for after-​market parts and service? We left (out the $ 100 dollars they charged us to diagnose a problem that we had already diagnosed), went to another AAA recommended shop, and had the same work done at almost half the price. All in all, these guys were still honest. It’s a shame though because they lost my family’s business and in a poor economy, with so many crooked mechanics we wood be more than obliged to pay a little more for extra service. But at the end of the day, a price mark-​up over the dealer though is just irresponsible business and not a way to gain loyal customers, period.