Design Element

I ordered a $ 1500+ bathroom vanity and within a few months the sink bowl cracked. I called
where I bought it and they gave me the name and number of the vender who they buy the vanity from and said it has a year warranty and call them that they would help me out. I called Design Element Group and «Nina» there said to send pics of the sink and they would get back to me within a few days. Well 45 days passed without a word so I called back. I spoke to a rude guy named Juan and he apologized for me not getting a call back but said that Nina was no longer working there. Before I even explained my entire problem he started saying that he could get me a replacement sink bowl for a huge discount… I said «Discount.It’s still under warranty». He said to send him some new pictures which I did. He wrote me back a few days latter saying it was NOT a manufacturer’s defect but something that I must have done to it for it to crack. I told them that I am a bachelor and use the sink 2 times a day. In the morning to brush my teeth and wash the hair product off my hands and once at night to brush my teeth before going to bed. It really makes me mad that they say that it’s something that I did to crack it because that’s JUST NOT TRUE! What they are saying is that I’m a liar… First of… THEY ARE WRONG, and second haven’t they ever heard the saying «The customer is ALWAYS right»… Obviously not… Anyway, I will look for a new bowl since this LAME company AND the lame
won’t do what’s right and replace the sink bowl under its warranty.
DO NOT BUY FROM DESIGN ELEMENT GROUP (Or one of their products from
) IF YOU WANT HELP YOUR WITH ANY WARRANTY PROBLEMS!!!

I purchased two closeout pieces from this company. What I’ve learned is the pieces have either been returns or been on the floor for a long time. What they do is piece them together from a pool of defective vanities or cabinets. So please be careful when buying closeouts.
There were parts missing and I had to go back to the warehouse twice. My emails and phone calls were not answered in a timely manner. They finally sent me out the right drawer for my vanity which I had to get my tools out and fix myself. I still have an issue with my cabinet, one of the drawers does not fit right on the track. They tried to remedy it by sending new tracks but the drawer is the issue.
I am now fed up and asked for a refund on the cabinet. I was told since I paid a discounted price and my pieces were closeouts no exchange or refund will be issued. Although my receipt does not say no refunds or exchanges, this was a directive from the company president.
This company does make good furniture, however, their closeouts are pieced together. I am disappointed that I have a piece of furniture that is not fully functional. They sold me defective furniture. I still believe they should make good on the furniture but was told today no exchanges or refunds will be made.
*A note to the company, please be sure the receipt on closeouts reflect your policy. My receipt did not. For litigation purposes it would be in your best interest. Also, good customer service should extend beyond the sale. Please have your employees check their emails daily.

Thank you so much for Design Element. First, we went to
to order, but they didn’t have stock. So we went to
and purchased our vanity there. But we wanted to change the mirror, and of course they weren’t able to cause the vanity mirror is a set. I called Design Element, and they obliged to our request and added the difference (which only the company direct could do). So we got a refund from Modern Bathroom (thank you). Great service to satisfy the customer. Thanks.