DXL

I’m thinking this place must be under new management. The last two times I’ve went in here, I’ve gotten no service until I get to the register. The people are also of a much lower caliber, to the point of being rude. And just like any other big man’s store, the prices are outrageous.

I bought four garments from this place. Got home and looked at my receipt and realized I had spent almost $ 500 on just four things. The quality of which looked like it was made in China. Not far from the stuff I could buy at Walmart. Walked into the store and Leticia the store manager accused of wearing the items. I asked if they were on commission and was informed that indeed they were. Now I know the real problem. While she did eventually return the items after I she realized I wasn’t going home and getting vocal in front of the other customers… I really didn’t like to be accused of being a liar and trying to return used clothes. And the manner in which she did it publicly and quite rudely to be honest… Just did not sit well with me. It makes me regret ever doing business with these folks. So if you buy things here don’t expect them to be there for you if there is a problem. Most of the stuff here is of very low quality at triple the price you would expect to pay. I don’t know if this is just this location but I hope this is not indicative of the type of service you would offer your customers if you want to have some in the future.
Stay away from this place!!!
The outlet mall is right down the street.
I’ve never been talked to so rude and condescendingly.
Thanks Leticia Valle, I hope your commissions are more important than your customers.

The service is good but the prices are insanely expensive. $ 75 for a pair of shorts? $ 50 for a novelty Tee-​Shirt? Seriously? Is it really that much more expensive to make XL clothing? I don’t buy it. Literally.

I used to like shopping here. They must have had a change in management. I came on july 3rdThe staff didn’t seem very eager to assist. I asked for my coupon and they said I would have to buy it on the Internet to get a discount. When I walked in with my wife there was a manican with the pants pulled down and no shirt. The employees thought it was funny yet it looked very pornagraphic. I have spent a lot of money at this place but this time I left with a pair of shorts and don’t plan to come back.

I was excited to find a great selection of shirts that fit my neck. The problem I have is that all those shirts require alteration. My advise is to NOT let them alter anything.
It took two attempts to get the fit correct and now the sleeves on all my shirts are too short.
The prices are crazy expensive, but they have a much better selection than any other store. I will go back, but never let them alter anything.

I spent a good portion of day shopping at Ontario Mills for men’s clothing. Seems like all of the department stores do not carry any clothing that are 2X and above. If the department stores had anything besides T-​shirts in 2X it was very sparse. So I got on my phone and look for a big and tall store and found Destination XL and callrd them. I spoke with Robert who was very helpful in giving me directions to the store. Upon arriving to the store I was greeted by Amanda. Amanda and Robert were both very helpful in finding me a nice outfit to wear that wasn’t under or overdressed. They spent the time to make sure that I was fitted properly. I must say that both of these employees went above and beyond to help me. Casual Male XL now has a customer for life. Unless I just shrink to XL :-)

Great selection however when I say I dont need help I mean it. They do not leave you alone even when you ask. Walked out empty handed yesterday and I had a gift card to use. Will try Brea next time.

Amazing Customer Service!!! Nita helped me with an exchange today and made the process very easy. Every time I’ve shopped here I have received Excellent Service!!! The Sales Associates are Very helpful and Knowledgeable and they will Assist you in assembling a Very Nice wardrobe. I can’t say enough nice things about this place, I am Thankful I’ve discovered them.