Edible Arrangements

Today I ordered an arrangement online for same day delivery. I called the store to ask if my order could be delivered some time after 2pm. Christopher answered and was very polite and perfectly mannered over the phone. He said they’d be able to complete my request. The recipient received the arrangement and was very pleased with the overall quality and taste of the fruit.

I would have liked to try this I have been wanting one for a long time. My boyfriend was going to surprise me and ordered me one to be delivered to my work for Valentine’s Day. I am sad to say that it was never delivered. They were very hard to deal with horrible guest service. We were told over the phone we could not have a refund for items we never received. We went into the store got the refund and then while they were helping us they were also helping another dissatisfied customer.

This is my second review after switching stores and experiencing multiple issues in the past. Because I’m a passive guy and believe in honestly giving a business the benefit of the doubt, I tried one more time considering these stores are franchised.
I walked in yesterday and spoke with a associate if there was enough time to place a overnight order taking into consideration it’s the day before V-​Day. Two employee’s at the counter with wireless ear pieces taking calls and walk-in’s looked very busy and acknowledged my presence and said they could help. I looked over photo album that has all of their styles with pricing that range anywhere from the 30’s to 100’s +. The photo albums were mainly for V-​day and each picture includes a skew # for accuracy when ordering. They also have other albums for year round occasions that were set off to the side.
I opted for a simple arrangement that comes in a smooth red glazed ceramic vase with a series of grapes, strawberries, semisweet chocolate dipped strawberries and star shaped pineapples perfectly set in skewers into a square landing foam.
The arrangement is kept chilled for optimum freshness and bouquet is looked over one more before being turned over to customer on day of pick up. My bouquet was delayed because apparently my pineapple appeared dry. I didn’t see it but was told it was being refreshed for that reason.
Presented my ID on day of pick up and my bouquet looked very professional and symmetrical with placement of fruit. Wrapped in a decorative plastic, it showed well.
The quality of fruit is fresh and well hand picked to ensure you’re not given any bad pieces. Chocolate wasn’t to heavy and strawberries had a natural juicy burst on first bite. Pineapple of course was full of juice and chilled just right. My family of 4 cannibalized within minutes LOL.
I can’t comment on delivery service this time but my experience at counter and day of pick up went well and I’m glad my bouquet was delayed because it didn’t look right after being wrapped. A+ for quality control and glad someone is overlooking at product before given to customer.
Located inside of a very busy commercial retail property.
Pura vida :)

I wish I could give 0 stars. Worst place ever to go they tell you one thing on the phone to get you into the store and then you show up at the store and they don’t have what you ask for on the phone they try to upsell you. I would recommend going to a different location. This is the second time I’ve had this experience at this location. I definitely will not be going back I will try something else like cupcakes or cookies. Beware of the store

Worst place ever!!! We bought the «Large» Sweetheart Bouquet for the Dr. we work for since she loves chocolate. The bouquet was honestly pathetic!!! I could have done a better job my self! $ 77 for a «Large» that is as big as my hand are you kidding me??? Never again!!!

I am so please to say I’ve found my local Edible Arrangements go-​to spot when ordeing for special occasions! I am so pleased with their work. They delivered a special arrangement to my best friend! It arrived at the most perfect timing (i was scared due to my inopportune timing when i ordered it) but they came to they rescued and had it delivered on time to fontana!!! Yay!!! Thank you guys so much! I’ve had a horrible experience with the edible arrangements in fontana and was hesitant to order from Rancho Cucamonga (since they are further) but it was great timing and i heard the arrangement was amazing!!! Thank you so much! I will be sure to recommend this location to my friends and family!!!

BEWARE OWNER IS UNREASONABLE! Also they can’t spell; the note posted «life is sweet but sweeter when YOUR next to me. Will you be YOUR maid of honor»… They used the wrong «your» and instead of «my» they wrote «your»!!! I even spelled out everything and had them repeat it! I called the owner who introduced herself as the manager (she later reveals she’s the owner after I filed a corporate grievance) to complain of the GROSS NEGLIGENCE and asked for my money back (as she ruined the one time chance I get to ask my only sister this) and she REFUSED. She offered to send a box with a card and I said THAT WOULDNT SATISFY AS A RESOLUTION BECAUSE THE PROPOSAL WAS SPOILED… It wouldn’t be as meaningful if I asked the exact thing twice. It was basically that or nothing. Of course I took it but expressed my frustration and asked for a corporate number to file a grievance and THE OWNER GAVE ME THE WRONG NUMBER and then gave me the real number when I called back. She said she would apologize to my sister but again I asked for my money back and refused. Like come on lady eat up the $ 60 to avoid all of this!
This is an unfortunate accident that could have been avoided if the owner would have refunded the money. Instead she chose to do 1) same say delivery of another box to my sister 2) write a card that «edible arrangement made the mistake» and wrote this is what the message really said 3) have a current grievance filed against her which has been escalated to franchise supervisors… if she only was reasonable. Shame.
Oh by the way the owners name is Yolanda. Horrible customer service skills. Poor leadership.

I had my first order at the Rancho location everything came out good. The service was good, the guy gave me a chocolate dipped pineapple pop while I waited, and my order itsslf was delicious. I’d recommend this to anybody. I actually want one for my birthday now, lol.

This is my favorite edible arrangements location to order from! They’re always on time even when I order last minute, I highly recommend them! Definitely request to talk to Chris, he is extremely helpful!

I had such a great experience here! The assistant manager, Chris, was very friendly and answered all of my questions. And my chocolate covered strawberries were amazing. Highly recommended

Needed a last minute birthday gift and I went to the website on my phone, ordered, paid and set for pickup within 30 minutes. It was so easy. I drove down to the store, walked in and the arrangement was sitting in the fridge. I signed the receipt and walked out, very quick. Everything is tasty, we are happy!
Note– you cannot just walk in and pick something up like a florist, you need to order it from what I could see. But you can order it for pickup in minutes!

You made someone happy today!!! Got them there right when I asked ! So awesome !!! I would use them again!

Love fresh fruit and chocolate? This is the place for you! I expect nothing but the best from the employees here.

Today I ordered an arrangement online and scheduled it for pickup. It was ready to go when I got there which was good because my pickup was work related and I had to be somewhere at a certain time with the arrangement. The guy working at the store, Chris, was really nice and bubbly, even offering me a sample of the arrangement I had ordered. The other plus is the store is close to my office. We will most certainly use them again.

Very upset! I sent 2 edible arrangements to my sister to the same address and only delivered one!!! Makes no sense if they were going to same address why couldnt they drop off both? Just lost my business :(

I had surgery a few weeks ago and a friend tries to surprise me with an arrangement. They attempted to deliver once!!! Called once and left a message with my child and them told me I can come pick it up, but it’s probably rotten!!! I am not able to drive so I didn’t get anything except aggravation and my friend was robbed! Worst service ever, DO NOT do business with these horrible people.

I placed an order & called to switch from del to P/​U store didn’t answer & finally called me back 2 hrs later & said that’s fine but I had to wait till 6pm. I rec’d a message from Kevin @ 10:34 am stating the bill address didn’t match on the CC & I tried to call back SIX times but no one ever answered &‘voicemail was full. Then I arrived at the store for P/​U at 6:45pm & they stated they couldn’t find the order & Then the story changed and they said it wasn’t ready due to the bill Add error however my card was already charged & address match receipt & they spoke to me an hr prior and knew I was coming for sure. It is not my fault I called & they didn’t answer 6 times or voicemail was full. All of Staff was RUDE, after waiting 30 mins. Kevin came back and said you have two options you wait to have it made or get a refund and then they found it after the refund was issued. While leaving a guy asked for a red one & I said he could buy mine & employee Jennifer said I want to get you a fresh one so now my order WASN’T EVEN FRESH ACCORDING TO THEIR EMPLOYEES. Be safe and DON’T SHOP at this store if you want something FRESH!!!

Ordered a gift for my friend online. It was set to deliver Thursday but because its Mother’s Day week, its gonna be hectic I called in the store and asked them to change to deliver that very Monay. My niece texted me and sent a picture of my friend with her gift. She loved it very much! Mission accomplished! I will definitely purchase something from here again in the near future.

Chocolate covered bananas and strawberries NUFF SAID!!!
Have had several items fom this location over. The years and they have always been spot on… they even delivered or shall I say made a 2^nd attempt on one of my orders… I know most florist won’t do that plus you can’t eat your flowers…
Well technically you can but I know they wouldn’t taste good!!!
They are pricier then an avg bouquet… BUT come on its chocolate covered bananas!!! I have ordered just a bowl of them or myself… my precious!!!
Next skip the twigs and get yourself some fruit!!!
Every now and then I have gotten get a few pieces that are not super sweet but I get it… it’s fruit not everything can be perfect,
So skip the flowers and get a fruit basket with bananas!!!

This place is HORRIBLE! Save your time, money, and avoid it all together!
I’ve sent and received multiple Edible Arrangements over the years nationwide. Recently, I received one from this location– and everything about it was terrible.
I got a call asking what the community’s gate number was so they could come in. I mentioned I was new to the neighborhood so it took me a minute to track the code in my email. It happened to be a Sunday, and I was out of town. I informed them so, and that I would not be in town for the next few days. They asked if they could leave it with the neighbor — and I said no, as, I mentioned before, we wouldn’t be there for a few days, and did not know our neighbors that well. I asked if they could redeliver 3 days later, of when we would be back in town — and I asked to confirm it’d be a fresh delivery. He said sure — but that it’d be the same fruit so it may be a little stale. Yup — that’s exactly what he said! I told him that I wouldn’t be accepting it if that was the case, and we ended the call. That should have been enough for me to cancel it, but my dear mom had sent me them.
Four days later, and still no delivery. Next day, and I give them a call and ask if they can redeliver any day at 5pm. They tell me they make they close at 6, and make their last deliveries then — yet cannot deliver at 5. It takes a few minutes for me to get them to understand 5 is less than 6. Another red flag. They say fine.
Finally 2 days later, the delivery shows up at 6:30pm. The guy drops it off, and refuses to wait for me to check it. Sure enough, I get upstairs, and there is standing water at the bottom from the fruit. The fruit surely has been sitting out for a long time and is nowhere near fresh. Even the chocolate has gotten so old and soggy that its disgusting. It’s so bad that I don’t even bother eating the crap. I take plenty of pics, and put the whole thing in the fridge so I can talk them tomorrow about it.
Next day I call SEVERAL times. No answer and no voicemail option. I call again the following day and day after — and FINALLY I get someone. She tells me the voicemail was broken, but is now fixed and takes my message down. She says the manager will call me immediately. Sure enough, doesn’t happen. I wait another day, call back — and leave a voicemail and a message with the girl. Finally I get a call — unfortunately as I’m about to drive, so I ask if I can call him back in 5 minutes. He says no, and is rude, and again, I brush it off.
Finally, I get a hold of this swell guy, and I repeat the story to him. He argues with me telling me that it can’t be from his store. I tell him I have a card that came with the edible arrangements with his address. He says fine, and that he will INVESTIGATE the issue. REALLLY?! Is this a murder case or something?
This swell guy and I go back and forth for WEEKS — and NEVER apologizes. He denies bad service, and finally tells me if I’m unhappy, I can get another one of the arrangements — which is seriously the last thing I want. I could have just had the sender contact their credit card, but I figured I’d go through the store instead. The swell guy, who is the OWNER finally gave a refund after well over 2 months after the incident happened.
This place is HORRIBLE! Save your time, money, and avoid it all together!