Grove Advanced Imaging

IN & OUT IN A FLASH!
We showed up Saturday afternoon 02÷06÷16 at around 1:00pm. I expected a mad house but it was quite the contrary.
There were roughly 8 – 10 people waiting and about ¹⁄₃ the seating that was unoccupied. Sounds like a good hour and a half wait at the very least right? WRONG! IT TOOK 30 MINUTES!!!
YES THEY SAW ALL THE FOLKS THAT WERE BEFORE US THEN TOOK CARE OF US IN 30 MINUTES!!!
AMAZING!
That’s worth 5 stars alone but I’m not done. WE WALKED IN WITH NO APPOINTMENT!
Okay so I believe that point has been made.
Now let’s talk about the overall service. The lady who was alone and received and checked in everyone «Christina» was as patient, and polite, and friendly, and knowledgeable as she was lovely. She answered my questions about my copay & deductible with relative ease. The lady had a smile that lit up the place. Even a blind person could see that this young lady doesn’t have a bad bone in her body. Her parents must be very proud. She is definitely «good people».
Then there was «Joseph» the Xray tech. He was more the silent type but excellent at his craft and very patient.
My son who was the patient is Autistic and can be very uncooperative. It took some coaxing to get my son into the correct positions but we got all the shots needed on the first attempts. Piece of cake.
It’s easy for me to tell that Christina & Joseph have a system they use that makes them a quick & effective team.
All the better for me! Good job guys!
Here’s the breakdown of this review:
Waiting Area: 5/​5, Wait Time: 5/​5, Efficiency & Effectiveness: 5/​5, Courtesy & Patience 5/​5, Professionalism: ⁵⁄₅.
Overall Rating: ⁵⁄₅

I do it recommend this location. They don’t take appointments, and it is a very long wait. I have been here for over an hour. I have a broken knee and am on crutches, and cannot sit for a long period of time with my leg down. There appears to only be one tech working. The front office staff is apathetic at best to the needs of the patients. Just a poor experience all the way around.
** Edited, and updated. The Tech who performed my X-​Ray was wonderful. It was a long wait, but he was kind and got me in and out.

Unfortunately, there doesn’t seem like there are many imaging places in town, so we are stuck with companies that know this little fact. I can’t really rate this place lower than 3 stars, only because I haven’t «experienced better», which tells you how bad it is for consumers.
So, let me begin. First off, this place does not take reservations for x-​rays (but does for just about everything else. Go figure), which really sucks, because if you have an afternoon doctor’s appointment where x-​rays are ordered and you try to get them done that same afternoon, expect a wait. An excruciatingly long wait. You are better served by sucking it up and try to go there the first thing the next morning. I tried that technique and was able to get in and out of there fairly quickly.
As a medical provider, I think a better business model would be to start taking appointments, rather than making patients wait hours at time in the waiting room. Chances are, things are not going in your favor if you need an x-​ray, and it is just inhumane to make people wait that long. (As a side note, if they tell you that its a long wait, like a couple of hours, they recommend that you don’t leave, just in the event they get to you sooner. Let’s be honest, that never happens.)

IF I COULD GIVE THEM THE MIDDLE FINGER on here along with NEGATIVE STARS I sure in the hell would!!! I had appointment tonight and I haven’t been home all day, they called and left a message to cancel a STAT ultrasound and rescheduled it for the 26! If a dr. is looking for a blood clot and call you yesterday to do a scan, your ass better scan that person. I’m so pissed off I can’t even finish this review!#+*$@?!$
UPDATE: Thank you Broc LaRouche for reaching out to me, understanding and listening to what I had to say. I’m glad You were able to get me in this morning. I like to thank Andrew for catching my comment on Unilocal

This place is absolutely horrible. They have no compassion for patients. I had an appt. For an MRI, now keep in mind I am very claustrophobic. So they were supposed to sedate me for the MRI. When I show up an hour early, they tell me the Dr. On duty today doesn’t sedate people. Like WTF? So I ask her why didn’t you call and tell me this? Oh they should have was her response. You incompetent ass bitch you should have called me. So I left, no MRI. My husband took today off work so he could drive me, now to a show up and not be able, to get it. I’m pissed. I will not be returning to this place, insurance plan or not. Please do not come here for your x-​rays or any imaging service you need, If your insurance sends you here tell them to change you to some where else.

I came here with low expectations after reading bad reviews, it wasn’t too bad. staff seemed friendly, maybe I came on a good day

Unprofessional front office staff (upstairs office). Technicians were great.

The customer service at grove diagnostic imaging is absolutely reprehensible. There is no regard for people in the waiting room who are in pain. The staff is slow and complacent in servicing patients waiting for x-​rays. Neither the haven or the grove office will provide a reasonable wait time
More than 2 hours wait time for simple xrays. Patients have no choice but to wait for basic services because this inefficient, mismanaged operation is tied to the doctor and your medical insurance plan

Most rude receptionist I have ever encountered. Would not make eye contact, say hello or tell me how long the wait would be. «Take a seat and I will get to you when I can.» TV blaring with offensive program. Everyone in waiting are was upset. I finally had enough and left. Had my MD issue an Xray order for some place else.