Michaels

I can’t say enough great things about Rachael in the frame Dept, she was so gracious and helpful. I needed two pictures framed for a guest book table for an event. She helped me pick out the frames and she even put the pictures in the frames and cleaned the glass. She has restored my faith in customer service. She should be employee of the month and get a raise.

I like going to Micheal’s but wow good luck finding a customer service rep. This store is huge and I was walking around 20 mins just to get help. I finally decided to go to the cashier and they were all there ! Wow really this store can do better than this !

I love Michaels and will always do, but lately Michaels have been kinda mean. First they won’t accept competitor coupons that is over 50%, now they won’t allow customers to apply coupon code to coloring books. I don’t like where this is going, and next thing you know they will not have any more coupon codes available…

Everything you need for craft you can find at this store. The service was non-​existant. I you need something good luck since you have to find it on your own.

Great location, but I was really disappointed with the customer service tonight. The first person I came into contact with was rude and clueless as to what I was looking for, which was somewhat understandable because I was looking for wood stain, but she didn’t offer any further assistance. After collecting my items, I went to check out and received the same level of customer service by the cashier. I asked a question and she had no clue and in general wasn’t a pleasant person. No smile or eye contact. Hopefully the day shift is a little more on top of their game.

This is a review of michaels in Rancho Cucamonga and the two birthday parties that my daughter had there. Making your reservation is easy and I was able to pick the day and exact time I wanted. The cost was only $ 50 for 2 hours, the room, invitations, and the michaels employee to help with the party. I thought this was a great deal! And especially because I wasn’t doing it at my own house! Anyway, we came in early to set up. We brought our own art activity, decorations, balloons, cake, drinks, pizza. Both times, the different girls who helped with the party were extremely sweet and did whatever we needed. There is a sink in the room and lots of tables and chairs that you can arrange however you want. I wished the room was a little bigger but it serves it’s purpose and keeps your party to a minimum. I think we had about 10 – 12 girls and that was perfect. Everyone liked the idea and had a great time. The employees cleaned up the room and helped us to our car. We would recommend birthdays there. We liked it so much we did it twice!

This place is a haven for art/​art & craft lovers. You can basically find everything you need here. Brushes, various paper types, xacto knives, glue, paint, canvas… basically all materials you would normally need for an art class. The prices are a bit on the premium side but they are not as bad as Dick Blicks. The prices are great when you do have a coupon though. You can get usually 40% off on a single item. And the receipt usually gives you a coupon for a future purchase. I would advise anyone shopping here to find the coupons before going to checkout. You can find it on their website using your phone and the cashier can just scan the code on your phone.
The main drawback of this store is that the store has only a handful of employees in such a HUGE store. Sometimes finding a particular item can be a bit frustrating when finding an employee to help you out is just as hard as finding the item itself!
The place is clean and spacious. The employees are helpful IF you can find one to help you out.

Almost always has what I’m looking for and at (what I believe) is a decent price. The store is big but not as big as it’s competitor hobby lobby which is humongous and very close. Cashiers at all craft stores (this one is no exception) seem to be the slowest on earth when completing a transaction. No love lost here since they are not the slowest. The people there are helpful and nice and I can always find someone if I had a question. Been going to this store since before it opened at its current location (when it was next to the old Kmart). My whole family thinks of this place first when it comes to crafts.

Have you considered having more people working the registers during lunch time hours? Most people can’t wait 30 minutes in line.

My experience at this Michael’s store was much better than my visit to the location in Upland. The shelf price tag matched the item I wanted and it rung up correctly at the register. I specifically came to the store to buy a frame (I had a 50% off coupon that came from my last purchase). I found the picture frame I wanted, went to the cashier, and paid for it… no hassles at all! That’s how every shopping experience should be.

Can I say awful customer service starting with the associate store manager Justine? They are not current with the changes that happened with the use of the coupons. You can use two coupons with two transactions it is no longer one coupon per day as stated by the store manager. The headquarter had to call the store in Rancho to let them know of the updated rules. But, it doesn’t even matter anymore. I would rather shop at hobby lobby. Where they do not question the coupons. Michael’s can have their store with the less than average customer service I believe that the store is not going to do as well in the coming year.

This was a very nice location. The store is quite large and well stocked. They already have a Halloween special going on at the moment. The store was very well organized and clean. The employess were frienfly and helpful …

I always leave this place Unsatisfied. They don’t have much variety when it comes to brushes, paint, and canvases. The customer service is horrible. I tried calling because I had a question about their frames and they hung up on me. They also never seem very helpful when I need something. Everytime I’ve gone in there and need help, I’ll have to wait at least 5 minutes. Or if I ask where something is, they’ll tell me instead of walking me towards the merchandise.

Love this place! You can find everything and anything crafty and DIY. I am working on bedazzling my wedding invitations and Micheals is my absolute go to stop. If you have ever been in their stores then you know exactly what I mean, and if you haven’t then shame on you, you are truly missing out.
They always have amazing sales, and weekly coupons that give you great deals on everything in the store, just go their website when you are in the store, pull up the coupons on your smart phone and present it to the cashier. she will swipe your phone and boom, instantly you will get 20% and sometimes even 30% on your whole purchase.
This location is extremely convenient as it’s close to the 210 and 10 freeway. With a huge parking lot that has vast amounts of space it is easy to come here and quickly get what you need and be off on your way. Customer service is a hit or miss, but for the most part you will be taken care of. I will most definitely be back to this store over and over again and I suggest you all do the same :)

Unilocal’s 365 Review Challenge — 2014 #118 — #365
Are you feeling crafty?
Do you have an artictic side?
Then Michael’s the right place to shop for your home and DIY projects. They have abundance of craft options like projects for work, school, or a personal hobby. I rarely go to Michael’s, maybe during the holidays to shop for Christmas cards and Christmas lights.
This store is located in the Terra Vista shopping center between Old Navy and Home Goods. Now that Hobby Lobby is open, it seems they have a strong competitor; make the best craft store win.
All in all, I am not a fan of fake flowers and fake this and that. If I wanted real flowers for décor, then I’d go to a Ralph’s or a Flower store. They also offer craftsman classes if you’re looking to learn something new.

Staff is very unfriendly here. Good luck if you have a question. The employees always act like you are bothering them. They also do a lot of false or trick advertising. I posted the picture of the flowers with the 50% off signs only to be told they are not 50% off?! I’ve complained to their 800 number but they were just as useless. I’m getting married next month and have spent a lot of money here already but I’ll be taking my business elsewhere from now on.

customer service was very helpful
place is BIG
you’ll find all kinds of things you didn’t know you needed
arts and crafts or misc items of that nature? Michaels should have it

This used to be my go to place for everything arts and crafts. They’ve since rearranged the store and it’s AWFUL. The staff is unfriendly. The way it’s set up now makes no sense. It’s a mess. I asked a staff member to help me locate something and after 5 minutes of chasing him around the store I decided my cardio for the day was done and gave up. It’s awful! Done with Michaels!

This is a HUGE Michaels. The aisles are organized, clean, and labeled so things are easier to find, but it’s fastest to ask someone for help if you’re looking for something specific. They have a lot more items and they are cheaper than the Michaels closest to my house. The aisles are wide so it is wheelchair accessible. The employees are friendly and I didn’t have any problems with them. The only thing is that some of the carts have poles that can’t leave the store. (They don’t fit through the door.) This is difficult if you have a lot of items to bring back to your car. Make sure to get a cart without a pole to make transferring your purchases to your car easier.
They have a parking lot.

My home away from home. Everything is always fairly priced over any other craft store and you can usually walk out with everything you hoped to find plus more! They always have great deals on the small acrylic paint bottles (5 for $ 3 sometimes) and it is excellent quality. I used to buy my canvases from Aaron Bros. because i thought it was cheaper, but if you use the coupons they give with your receipt you can get an amazing deal! The yarn section also has some beautiful deals most of the time. Finally, let’s not get into their glorious baking aisle that makes any and every amateur cook want to enter Cupcake Wars ;)