N. Rancho Cucamonga Dental Group and Orthodontics

At first, I was a tiny bit weirded out about the level of niceness from every single person. I felt like an awkward VIP or something. Just give me my teeth cleaning! But I quickly realized the value of that warmth. The doctor and hygienist cared about my previous experiences and truly wanted me to be as comfortable as possible. I’ve always hated every dentist and thought that’s how it had to be. This was the first time I’ve ever worn headphones during a visit. Seriously, it was really only a cleaning, but even the sound of that is excruciating to me. The dentist was the one that suggested the headphones. I have always wanted to request wearing them, but it never came up, and I was always too embarrassed to ask. Because Dr. Naseem Rowther took time to get to know me, she knew that prodding me to put them on would change my dental life forever. I know I sound really dorky, but seriously, this was a different and better experience than I ever had.
Regarding the negative reviews on here about money… I don’t get it. Every single cost was explained to me before, and I wasn’t pressured into anything. Sure, I didn’t particularly want the electric toothbrush or the night guard, but I said yes because I know I could take better care of my mouth. I truly believe that a no would have been 100% fine. It’s not like they work on commission. Each member of their team seemed to only want what was best for me, and if that was a basic cleaning only, they would have treated me the same. But let me tell you, that extra laser treatment on my gums – best feeling ever. And insurance covered it all. Yay! But if insurance didn’t cover it… I could have easily said «Thanks, but no thanks.»
Thank you Dr. Naseem Rowther for being my new favorite dentist. I’ll let you know how this night guard business turns out. The toothbrush is amazing.

RIP OFF. Expensive. Bends the truth. Went here and they immediately wanted to schedule «deep laser cleaning» and pull all 4 wisdom teeth all the same week. They then were pushing financing and payment plans when I said I’ll think it over. Didn’t feel right. Went to a different dentist and they told me that what I was previously told was all in necessary and was charged ¹⁄₁₂ what I would have paid at N Rancho C dental.

Was referred by my regular dentist (at another office) to see Dr Balshe, a periodontist, and it went very well. Dr Balshe was very friendly, gentle, and fast! He even included his cell phone number on the home care instructions which was great because after picking up my meds I had a question. So I texted him and he got right back to me! Great service!

I previously reviewed this facility and gave it 5 stars. I gave it 5 starts specifically for the dentist that I’ve seen for many years. Dr. Aquilar is an amazing Dentist and that hasn’t changed. What has changed is the time it takes to see her. In the past, I could get an appt. within a week or 2 at the latest. More recently, I called to make an appt. to have my teeth cleaned, as well as get a crown possibly put on. My appointment time was approx. 3.5 weeks. Even more recent (Earlier this month– July), I called to, again, have my teeth cleaned and to have some crowns put on. Long story short, they gave me an appt. 3 weeks from the time I called. I asked the person who I was speaking with if I could just have my teeth cleaned as I didn’t want to wait 3 to 3.5 weeks to have this done and the lady said that I could Not have my teeth cleaned before I saw my doctor as she would need to see me and get some x-​rays done since I hadn’t been there in such awhile. I was there in December (2014) and, though it was not a month or 2 since my last appt., it still wasn’t years either. I was somewhat surprised by this response.
Though, I love my dentist here, I simply am choosing to go elsewhere as it appears things have changed at this facility in terms of when you can been seen. If you have 3 to 5 weeks to wait for an appt. by all means please select Dr. Aguilar as your dentist. If you cannot wait this long, you may want to go elsewhere.

I would like to personally thank Dr. Aguilar and her assistant Raul for their excellent quality care on my teeth.

Like most people I was dissatisfied with my previous dentist and was asking around for recommendations. Dr. Ellis came highly recommended, so I didn’t mind the short trip to his office. I walked right in and they got me started at my scheduled appointment time, which is a huge plus for me. They took full x-​rays and Dr. Ellis reviewed them with me. My teeth cleaning went well without any real discomfort. I know I need to floss more often (who doesn’t?), but a lot of times I tend to be in a rush like most people. Dr. Ellis gave me a great recommendation for a water pick that is fast and just as efficient. I don’t have dental insurance, so I was surprised that my x-​rays and cleaning was only $ 59. I usually drag my feet on going to the dentist, but I’ll definitely be scheduling my next appointment in 6 months with Dr. Ellis.

These people are rip off stay away they tried to contact me thru my in laws old number to get me to come in. I cannot believe the lengths of the sales people trying to get us to spend my benefits. I think they should have a price before service so you can shop and compare. Or even have a industry standard of pricing for the services. They tried for me to finance my teeth treatment at 3500 for 1 year. I will rate the 5 stars for ripping people off and –5 stars for them trying to help.

I felt like they try to use sales scare tactics for you to get work done NOW. Once I asked to get a teeth scraping cleaning, and was told they couldn’t do it until I get recommended work done for reasons that didn’t make complete sense to me. Even though staff is friendly they seem like money grabbers.

I was recently seen at this office. I would like to start off with saying that I truly hate going to the dentist. But this time it was different. I had dentist Aguilar. She explained everything to me that I needed. It wasn’t much just a few fillings and a cleaning. But I liked that she did not try to sell me anything. My first visit was a bit long but only because I was able to start my work the same day. I would definitely recommend this place. The staff was wonderful. Felisha Claudia and Angeles were the people that helped me out and made my experience even more comfortable (which is hard at a dental office)

FRAUD ALERT! Wish I could give them negative stars. This place is full of dishonest salespeople, not honest dental professionals as I had hoped. I went here a couple years ago and I see from other reviews that they are still pulling the same dirty tricks on people.
They told me I needed a new crown for $ 900? Since I had insurance and my insurance clearly stated the price was more like $ 250 or so, I asked them why the high price tag… they said there was a hole in my insurance (ironic) and that it didn’t cover this particular type of crown. I contacted my insurance and they reassured me this type of crown is in fact covered by my policy. I then went back to the dentist and we debated back and forth about this but they stuck to their story about it not being covered by the policy.
So, since I didn’t have $ 900, I called another dentist in Ontario and asked them how much to get this thing done without insurance (since I was now convinced that my insurance didn’t cover it)…they told me it would be about $ 350 without insurance. This seemed reasonable so I went in to have the procedure done and just when they were about to begin, they stopped me and said «This crown is actually covered by your insurance policy and it will only cost about $ 250». What a surprise. I had it taken care of right away and it was in fact covered by my policy for the $ 250. Apparently North Rancho Cucamonga Dental Group flat out lied about the whole thing not being covered.
I also want to mention that this place is very sales focused. I used to work in sales myself and I noticed right away that the dentist and the assistant were trying to use sales tactics on me from the moment I walked in the door. You’ve been warned…

My boyfriend just got his braces with Dr Bietch. (I think that’s how you spell his name lol) got the clear ones. We pay $ 50.00 a month for the next two years. I am just super excited that he is gonna have straight teeth. The orthodontic staff was very nice and helpful. We only go in every six weeks for adjustments so I am sure it will go by fast. I should start mu braces next month because I am very happy with this office. I trust the dentist and am looking forward to having straight teeth.

This was one of the best experiences I have had at the dentist! Dr. Aguilera exceeded my expectations. She was kind, caring, gentle, attentive, professional, and took the time to talk to me and explain everything to me. As well I had work done by the hygienist Donna she was excellent and didn’t hurt me at all! Everyone at this office was so kind and welcoming. The staff at this office is great! I really recommend it!

I went to this dental office because I had purchased a teeth whitening certificate at a charity auction. My usual dentist is farther from my work so I thought I’d give this office a try and start going there if they did a good job.
My experience was terrible. It was a pure sales effort on their part. I saw three different people and they told me how bad my mouth was and how much money it would cost to get it all fixed up. I asked for them to just do the standard cleaning and the whitening. They refused… saying it would be ethically wrong to only do part of the work they were pushing on me. I’d say it is ethically wrong to try to take money for services that are not truly needed and not honor the teeth whitening certificate unless I spend alot of money on other services.
I went back to my regular dentist (Dr. Mark Keen) and took these examination details with me. My dentist told me I did not need the services they were pushing. My dentist cleaned my teeth and set me up for whitening.

I’ve like this place every one is nice my Doctor is Dr. Aguilar shes very nice. the girls in the front usually are helpful with explaining about my insurance when i ask and they help me understand what the actual; charges are (all i see is numbers and $$$) a very scary site to see when you don’t understand whats going on.
I recently got my braces there as well (across the way) with Dr. Beech also great place and nice people there. very prompt with my appointments (if you people take to long to help you its «bad crevice» if its fast «they just want you in and out» or «a revolving door» cant make people happy I guess lol)
I also like the fact that they help the community and have free events as well as making wells in Africa to help people get clean water that’s always a plus.

I went in as a new patient and the employees were extremely friendly. Dr. Saran saw me and he was excellent. He did not try to sell anything to me and whatever he found from my x-​rays he explained to me what they were, how it happened, and what my next step should me. He did not pressure me into doing anything I was not comfortable with. The employees were very committed to my needs and comfort. All in all, I found this place to be excellent and I only went in for teeth cleaning. I ended up scheduling my future visits at this practice because the service was excellent.
The previous reviews I have read seems to be from a few months ago. I just saw a new doctor who just started about a month or two ago and he is excellent. If you are nervous about your visit because of all the previous reviews, I advise scheduling a visit with Dr. Saran.

I’ve been a patient at this office for over 5 years now, and I have never really had a problem. Changes in my insurance, or lack thereof over the years, they’ve always been helpful in understanding payment options. Yes, sometimes there’s a wait or a longer than expected appointment time, but I’m pretty sure that comes along with every dentist office.
I was recently really happy with the office when I went in for my checkup and everyone on the staff I encountered smiled at me and greeted me.
Both female dentists that I’ve been treated by at this office are incredibly gentle and warm, sensitive to the patient’s comfort level, that’s why I will stay with this office as long as I live in this area.

This is the worst dentist I’ve ever been too. My first visit I waited 40 mins longer than schedule, then when my dentist came in she stayed 5 mins and left. This business is a revolving door and their only concern is getting as many people through the door as possible. Therefore, scheduling is a nightmare here.
I also felt like they were always trying to up-​sell me on work «that must be done.» Yeah right.
The one good thing was my dental hygienist, but I heard she left this place because she couldn’t deal with the management office in Irvine… go figure.
Don’t waste your time here!

This place exists to maximize profits without regard to what the patient actually needs.
I came here for routine cleaning as I didn’t have any pain or sensitivities.
Since I get my teeth cleaned every 6 months by my prior dentist, I didn’t think i needed anything special done on my first visit here. They recommended all sorts of things done which would cost $ 1200. They actually had a menu of items on a little computer screen for me. I told them I didn’t need anything except for routine cleaning.
They made me sign a waiver for everything that I declined!
Being a medical professional myself, I was not intimidated by this tactic to scare me.
Finally I just got the basic cleaning, and left this place.
I went back to my old dentist (50 mile drive 1 way) just to assure myself, and he said my teeth are fine.
Later I get a letter from my dental insurance listing everything that North Rancho dental charged, including a $ 60 charge to show me how to brush my teeth. My insurance only paid for basic cleaning.
This business is a scam!

I came here last summer for some routine dental work and was told that I needed over a $ 1,000 In dental work, yes, I have dental coverage.
The dentist that I met with was a petite, fair skinned, young Asian lady. Not Dr. Carolyn, Eleanor or Cindy.
At the time, I felt that I was being swindled into getting work that I didn’t need or could afford, so I decided to pass.
Last week, I went to the USC school and was told (by their dean of dentistry) that I actually have good teeth, I need a cleaning and should invest in a mouth guard ($ 50).
Now, I understand the main difference between these two establishments, one is for profit and the other isn’t.
But come on! $ 1000 of unneeded dental work!
DON’T TRUST THESE PEOPLE!

They don’t deserve any star,
This people say one thing and do another, I am so shocked that they are still in business, biggest crooks I have ever seen, their licence should be revoked for good .we told them make sure insurance is going to cover any work you are going to do, we can’t offord the work you are suggesting ‚
They came back saying insurance will take care of it,
After the work was done they said insurance isn’t paying, I told them several times if insurance isn’t covering it I will not and can’t do the work, they assured me it is covered,
Now they keep sending me bill after bill,
Collection agency and even calling my family who had nothing to do with this!!!
Bastardss.