Old Navy

Great location. The staff are very helpful. They have the sale items always in stock. They have great prices.

Very disappointed at this store. The store opened at 7 am and it looked like a tornado hit it. The employees were trying on clothes and all the racks and tables were not clean, there was trash on the floor. You would think for after Xmas sale the store would be clean. I wont come here anymore. I will be sending an email to the corporate office about this.

Went there tonight (12/​22/​2015), there was a line, not too long. However, the cashier lady name Patricia (Cashier#2 723 393) cause the line longer, her way of doing check out ruined my day.
Let me ask you guys a question first:
Can we go to the check out counter as soon as we walk in to a store, save our spot there at counter, and then go shop our stuff in order to let the whole line waiting for us?
Of course, we can’t. That’s very rude, and the person who in charge of check out should stop this from happening.
The order should be:
1. Walk into the store
2. Shopping (look for what you want to buy)
3. Check out (or just walk out of the store if there is nothing for you)
This check out lady named Patricia (or (Cashier#2 723 393) whatever her name was) let at least 3 sets of customer occupying the check out counter and look for their stuff for like 10 mins+, the whole line was not moving because of her made this kind of decision.
There was even a guy, I guess they know each other, who even turned the check out monitor over to face the customer side and look at the screen and chat with her with laughter. The whole line were waiting, and that guy went to take more star war t-​shirt and just waste a lot of time while whole long line were waiting.
I take it sometimes people forgot pick something up at check out counter, fine, they can go grab their forgotten stuff, and come back to the counter without go through the line again. BUT the line has to be continue on. Means while the person ran to pick whatever they have in mind, the cashier should ring out the next customer in line to keep the line going. Not just wait there and make the whole line wait.
The 3 sets of customers in front of me were all super fast, they only have lesser than 3 items, a guy in front of me only have 1 item in his hand. If the cashier (Patricia Cashier#2 723 393) would start to ring them out while wait for those who went to shop for more, they line should be shorten a lot. People won’t need to wait for those people who can not made their mind, or just selfish.
Again the order should be:
The order should be:
1. Walk into the store
2. Shopping (look for what you want to buy)
3. Check out (or just walk out of the store if there is nothing for you)
NOT:
1. Walk into the store
2. Go the the check out counter and save the spot
3. Shopping
4. Come back the the counter again by pass the long line and spend more time there.
And again, Patricia (Cashier#2 723 393) was the one who let some customer save the spot and go shopping. She is the worst asset of this Old Navy.

If i had a chance to not put a star i wouldn’t even put one. I called for an item lookup and one of the employees was really rude. Hung up on me. And i called back and she hung up in me as soon as i asked her about the item. I love old navy but they should hire better employees with better costumer service. Really poor attitude.

I came in to old navy on 80 515 to purchase back to school gear for my kids. I forgot my wallet I ask to have the items on hold so when I get out from work. I called to make sure the items were there and the person who answer put me on hold and left me on hold. I called back another person answer and ask me if I was the one waiting on clothes that were put on hold and she told the clothes was put back and there is nothing they cannot do. I was telling her I need the items I bought and if they were put back they need to make sure my items were as I got them and the person hung up on me. I called back a few times and they answer and hung up. Decided to go to the store and deal with the manager; so finally they found my stuff all of a sudden so I let them know I spoke to corporate and I will be speaking to the district manager and I see them flinch and the managers demeanor changes and they let me know that they will find corrective action for the person responsible. I think they could of found a better way to deal with it and for my inconvenience I was offer $ 5 off my purchase wow.

I am a fan of this location. It is a large store. It is clean and organized. Most employees are friendly and helpful. Parking is good and they usually have a large clearance section that I like to look through :)

I went on $ 1 sandal day. Great customer service. Props to all the cashiers who were calm and diligent in getting their customers out in a timely manner.

I’ve had several issues with items being «misplaced» onto clearance or advertised sales racks at this location. And I don’t mean one item a customer shoved there when they decided not to try it, I mean several of each size placed prominently on rack that says «$ 15 and under,» taking up most of the rack. When I point out to management that it should be on sale according to the advertised sign, all I ever get is «Oh, someone put them in the wrong spot.» Well hey, if you put stuff on a sale rack by mistake, that’s on you, not me. I finally decided that unless they honor it, I’m not buying it, even if it’s only a dollar or two difference in price. And since they’ll never honor it, I guess I can start shopping elsewhere entirely.

The worst customer service that I’ve ever had. Store was a mess .I love Old Navy, after today I would not be shopping at any old Navy in a long time

I love this place. I always find great clothes for my son and the quality is very good !! The staff is very friendly and the store is very clean. This place keeps my son stylish and always in style :)

I love Old Navy!!! There is not as many selections as some of the other retail locations however believe it or not they have something for everyone. I am in love with the basics that they sell and offer regularly for promotion. If you want a larger selection the location in Canyon Springs, Riverside is definately better stocked and has more to choose from.

Sarah went above and beyond assisting me with finding the exact items I needed today! Anthony helped me on the register. Both employees provided excellent customer service with a smile! I’m never disappointed at this location. Thanks Guys!

Went in to do a simple online return. With one customer ahead of me I waited about 7 minutes in line to be helped, when I was, the service was sub par. I was made to feel like I was putting them out with my return. Poor customer service and understaffed.

I really enjoy this Old Navy. They are organized and have a friendly staff. The people are attentive to what you need. It’s an organized clothing store.
The location is great because it has a bunch of eateries nearby and the also Target is close by. It in the heart of the Terra Vista Town Center and it’s a nice store to go shopping.

This location is decent. It’s not overly messy like some ON locations and the customer service is actually really great. Their clearance section is really great. I’m always finding lots of good deals here! They have a bigger variety of items in stock then other nearby locations I’ve noticed. But, the customer service is what keeps me coming here!

This isn’t my Old Navy that I usually go to, but I was in the area and had a few hours to kill. I went in on a Wednesday when they opened. I wasn’t quite sure of my pant size, so I brought in various sizes to the dressing room. Once, I got there, the attendant, Patty, was sooooo helpful. She quickly gave me her opinion on fit, found me the correct size, and made me feel like I was the only 1 in the store. They didn’t have my size, so she went and found stores that did. She gave me a slip with 3 local stores, their addresses, and the quantity they had in those sizes. I then went to the Glendora location… service could not even compare. THANK YOU PATTY.

Old Navy has not let me down to date, and this location in Rancho Cucamonga did not let me down. Being out of town, I needed a causal shirt for a dinner date, so I came in looking just for that.
I went directly to the Men’s department and found exactly what I was looking for: a blue slim shirt look with two shades of blue and single pocket for $ 29.95 (
). When I went to the fitting room, the lady working the area was hilarious. She help me with the shirt, made a few comments, and made sure I did not have it button all the way up because as she said, that’s the way she likes her men, so I went with it. At the register, the guy was friendly and provided small talk and provided speedy service.
The store was well organized, and the staff were all friendly, and they had plenty of items on sale (
). They did appear to have more women items then men, but that was okay because found exactly what I needed, so I was a happy camper.

The clothes are cheap and don’t last long. I bought three t-​shirts for my toddler and two of them ripped at the seams the first day he wore them. Bought myself a few blouses and discovered small holes in them after one wash. Terrible quality. But the customer service at this store is great; the cashiers are always friendly and professional.

I love this location! They always have a wide variety of items compared to the Ontario and corona locations! They’re very friendly and nice at this location as well! They always have some type of promotion in the store or bring back coupons! Which I’m a fan of both! The associates are very friendly! Keeps me coming back!

great sale and awesome staff!