Sprint Store

I visited this store twice in the past four days to finalize switching over to sprint from a different provider.
Rey was beyond helpful as well as personable and was really able to make me feel comfortable of signing up with sprint. He went out of his way to ensure all my questions were answered, even taking it outside of his work hours. I would definitely recommend visiting this store and switching over to sprint because their new plans are awesome. But even more so, I would recommend receiving help from Rey.
(If you ever see this Rey, you THA MAN!)

Great service here! I usually use Ray (who is awesome) but everyone else is great too!

This location has really turned around in a GREAT way! I have been here a half dozen x before & the service & care was OK. Today… was AWESOME! Went in with an issue, & «MEL» was AWESOME! She was super knowledgeable & tech savy, & saved us a few $$$ in the end. By far the friendliness & most informative employee of our 16+ years of being customers. A GREAT asset to your company for sure!

The people that work there DO NOT KNOW there job. What should be about 30 – 45 Minton 2 hours… They know nothing of the rebates the website offers or anything about our bill when asked and after all that they expect us to give them a good rating!!! The guy that supposedly help us more like confused us insisted we give him a good review. The customer service there is useless they just know how to process your bill. go else where to find any useful information…

Stephanie was awesome. Very friendly, very empathetic. Go see her! Love my new phone. She’s awesome go see her!

I want to give a special thanks to Rey Romero and Geo. These guys are wonderful! So polite and helpful. Rey answered all my questions and made me feel comfortable about the purchase of my two Samsung Galaxy 7 edge phones. Geo helped me with the repair of a broken phone and was also very helpful. Thank you guys ! You made my purchases a great experience. These guys are a true example of professionalism.

Very suspect recently purchased a phone it stopped working after about three weeks took it to this Sprint store they tried to charge me 75 dollars to send back to the manufacturer talked to another Sprint store and they said it sounded very shady so I contacted the manufacturer was able to ship phone off myself at no charge they sent me shipping information will never go to this Sprint store ever again

I went in for lines of service and was greeted at the door with a smile. Great customer service from Umi and Bryan they were extremely helpful and very informative on all the plans I was eligible for. I haven’t had an experience like this from sprint ever. I know if I need help with anything I will be back to see to this store.

Terrible Service, Tried Charging Extra 30 $ For a Sim Card… Good Thing Corporate, Gave Me An 80 $ Credit Along w A FREE Sim Card.

I came in to get a upgrade on my cellphone that i had for 6years. The first person who help me was a very rude Lady. Very Nice man by the man of Rey Romer Help me and my mother out. Very smart and helpful man. Made my day a thousand times better. If you ever need help i recommend him. Thank you so much Rey!

When I came in, all the sales associates were busy so the hostess Jessica (pretty girl, by the way) helped me out and stayed with me until one of the sales associates became available.
I don’t see this sort of hospitality anywhere else so kudos to her! Thank you

Melanie did an awesome job in looking at our current plan and getting one that best fits our needs. Thank you, Melanie

I’ll start by saying I’ve not been a fan of this store. However, my opinion has been completely changed because of Tony, and assistant manager and Vanessa, a lead consultant. These two individuals helped me out when NOBODY else would. They were so friendly and supportive. They were funny, personable and professional, which is something of a lost art in retail these days. My issues with my phone and account were handled way beyond my expectations and I am a very happy, satisfied customer. This is now my go to store, and Tony and Vanessa are go to employees! They make it happen and they do it right!

Still waiting for contact regarding this situation from sprint management or district manager.
I guess ’ customer service is a non — service issue .
Waiting for my contracts to end …

Went into Sprint Corporate Store #1775 at 11 973 Foothill Blvd, Rancho Cucamonga, Ca to pay off the installment billing for one of my 12 phones on my account. During my time of waiting, there were 10 customers waiting to be seen while employees were busy socializing.
After speaking with one of the female employees who was not sure of how to pay off the installment billing on my phone, I asked to speak to the manager who gave me the stink eye like I was bothering him.
I then spoke with customer service on the phone who asked to speak to the manager of the store and the manager told customer service that he would then bring me the correct phone number to get it done. He never did. I had to remind a different employee who just gave me the generic phone number of 888−211−4727.
If I wanted that number I would just call *2.
Thanks for nothing. I was hoping to get it done tonight so that I could upgrade that line for my daughter for her birthday which is today.

Yeah? Unilocal made me duke of a company I want to actually file a lawsuit on. Not my proudest moment.
If I could give them negative stars I would for the poorest customer service POST sales. Yes that’s right. You get the red carpet treatment before you swipe your card. They do all tips and tricks, you will be made to believe that you are special, employees whisper that they got you a deal that you’re not supposedly entitled to. Then gullible you, you say yes to all the add ons just because you think they were able to save you so much. You really feel good because they were able to reduce your monthly bill. You switch and advance the termination fees.
After that your are literally doomed for 2 years because when the bill comes here is what happens:
You have higher charges than what was promised
You call Sprint’s hotline and there is no record of the «very special» discount given to you.
You call the guy in here and asked what happened and either they will put you on hold for an hours then put down the phone, call and leave a message but you never get called back and the worst is when the manager assures you don’t worry you will get what we promised you.
And them stupid you, you believe and pay the exorbitant monthly. And then your next bill arrives and BAM. Worst, you have no clue when the refund for the termination fee is coming. There is no record.
You leave work early to finally get hold of the f@c$er who promised you good things. As I am writing this, I am constantly berating myself for believing this lying company and curse them for the poor post customer service.
How can I get out of this s%it???
Never extending my contract. Liars.

I have been on hold for 30 minutes now. As soon as the associate answered the phone he tried to tell me that I should speak to the person I was asking for instead. I said I would go ahead and speak with him about my issue and he said, «Okay can you hold for a minute.» Sounded like he did not want to help me. Perhaps he was busy, but you would think someone would pick up the phone after 30 minutes, right? Anyhow, my opinion about the customer service at this store has been low since the last time I was there and they basically told me they could not help me. The employees don’t seem to be very interested in making the business thrive. They have bad attitudes. It takes months to get a customer, but only seconds to lose one. This place has definitely lost me.
MY ADVICE: Go somewhere else till this store hires a better team. Management, you need to do a better job.

Lets start off by saying Jessica, Tony and Daniel are amazing customer service representative.
I thought that switching my plan from At&t would be a long terrible experience. Going into the store expecting this i was taken back by how quick and timely everything took.

So this is the To Go To Store if you want A1 quality customer service, they will make sure you leave the store happier than ever ! At first I didn’t want to stay with sprint but the fact that every time I have a issue or problem with my account, service anything period they always take care of me and when I say they I do have specific people that I gotta give each 5 stars to Each. Brian, Nicholas, John, Ariana & Raul G they all take care of both me and my girlfriend we both have sprint accounts and they’re the ones that literally make sure we walk out the door with what we wanted and I’m not lying literally every single time we walked out with what we went there for in the first place .
They make shit happen ! Literally even when they’ve been told no over the phone by the bigger people they will wait it out and still call back to try again with a different person they don’t give up ! I can’t complain at all ever like I said this is the To Go To store if you want to be taken care of. 6s dropped today went in both me and my girl walked out with one didn’t have to wait nor do that whole camp out at Apple Store type of stuff. They didn’t have rose gold for my girl but hey they took care of us awhile ago to where we have the plan that they set up where we can come back and swap our phone out at any time so when the rose gold is in my girlfriend is promised one. So anyways I suggest you guys hit this store and ask for those names I put and I promise they will take care of you .
Appreciate all the service you guys keep it up !

Stay far away from this store, they lie and steal. I turned in my 2 verizon S5 phones from verizon and established a new account with sprint. I was told if i bought a phone case for each phone i would only need to put $ 100 down to establish the account and receive the new phones on the lease payment plan. I was also told the activation fees would be waived. Which showed up on my sprint bill two months later.
I was sure to ask about sprint covering my termination fees and the cost to buyout the lease on one of my verizon phones. I was told it would not be a problem, that I just need to submit a copy of the final verizon bill when it shows all the fees.
Once i had my final verizon bill I submitted it to sprint, i received a gift card covering my fees, but I also received packages to return my old verizon phones! I am now on my 3^rd phone call with sprint corporate trying to find out what to do since i don’t have the phones. Brandon is the employee who handled my transaction, and apparently he only scanned one phone into the system. The store is sticking to the story that I only returned one phone, meaning sprint will charge me for the unreturned device.
I am beyond frustrated and appalled at the behavoir of this store.