The Enclave at Homecoming Terra Vista

I honestly don’t know where to begin with this review as there is no way I will be able to fully express my satisfaction with the Enclave leasing team (Sabrina, Vanessa, Raylene). First of all I’m giving them 5 Stars for top level customer service as they are simply fantastic. Due to no fault of their own my move was problematic; couch wouldn’t fit through the door etc. To say I was stressed is an understatement. These ladies kicked into gear and helped resolve all of my issues and helped to put me back at ease. Often times you’ll find that people will tell you what you want to hear and make promises beforehand and then once you get in they become unresponsive and unattentive to your needs. Such is not the case at Enclave in Rancho Cucamonga. This team knows how to handle business and are true professionals. Vanessa kept saying to me «We’re going to take care of you.» And indeed they did! I am really looking forward to a long and happy stay at this beautiful community and a large part of that is due to the leasing team’s customer service and in their ability to go the extra mile for their tenants. A+ all the way. Would highly recommend this community.

I am writing this review after having my car robbed in this residence. Its an expensive residence where you expect their security and safety is gonna be high level.
I woke up this morning found my car’s window smashed in pieces, the robbers stole my digit cam where i am not bothered as much as i am so disappointed and feels totally insecure after this accident.
Even when i went to the community’s office they were careless and unprofessional dealing with such situation. Just how the staff didn’t pay attention makes me worry most.
If anyone about to move in The Enclave Homecoming you have to know you will be in a high risk to get robbed with no complain to give. Very poor service and security.
FYI, this is not the only rob accident that happened in The Enclave Homecoming. Seems they’re just cool with those robbers walking around freely in the residence.

This was the best place to live around and surrendered with security but after what we saw last night. I wouldn’t recommend anyone to live here. Last night there was my friend car outside parked and some people came around and broke the back window and stole some valuable experience. There is no more security and no cameras can help you once you get in trouble.

5 stars because the staff go above and beyond for their residents! My husband and I moved here from northern CA and know no one in the area. I am so happy we chose the Enclave because the staff have truly helped us with the transition! Whether it’s a planned community event or just remembering our names and saying hi– I truly enjoy living here. The maintenance crew is always out working and keeping the place clean and even came to our house when we were gone to help walk our dog-​for free!!! THANK YOU to Sabrina and Randy for the help, don’t know what we do with the extra help! Best service ever for an apartment complex!!!

The Enclave has terrible customer service! My coworker lives here and whenever he has get togethers at The Enclave (which is quite frequent) I nearly cringe thinking about what dramatic incident will occur. It never fails. The sales staff is short and snappy. They have rules, but do not properly enforce them. The girls rarely, if ever stand up to greet their visitors and when attempting to enforce a rule they do so with a child like attitude — no respect for the residents who spend top dollar to live at The Enclave. There was one lady who worked there a few months back who I actually had two decent encounters with and thought maybe, just maybe the Enclave had hope. The next time I came in with my friend and our other coworkers I inquired about her. The ladies made a very unprofessional comment and I realized it was best not to engage with them anymore. One would think that stepping foot onto a property that looks classy and coats top dollar that customer service would be a given. However, as a guest who comes to the office on a regular basis, I ALWAYS feel uneasy. I would never consider living at such an unorganized property.

I have now lived in here now for a month. I am glad that I did not listen to the reviews and continued to pursue this location. Our realtor and family friend showed up 4 different lewis complexes and we decided on this one because he had the stainless steel appliances and Kiana E. was so helpful and didn’t try to force us into moving in here. We live in a 3 story unit with 3 bedrooms, 3.5 baths, a patio, balcony, and a 1 car attached garage. We do not have a problem with parking because we also have another garage the is about a 1 minute or less walk away. We have not had any problems with neighbors so far. We can hear noise we make inside our unit but we never hear out neighbors. I often forget we have close neighbors. The Enclave amenities are amazing. The pool rarely has residents but when they do, it is only about 2 to 5 people at most. The gym is amazing and I could live there. The business center, conference room, theater, entertainment room, pool, and gym are never full with people which I love. It is a very calm and happy location. Most of our neighbors are friendly with a smile always on their face. To live here is a bit pricey compared to the other locations but completely worth it. If you don’t have a garage though, parking does seem to become full at around 7 pm. You may have to park a little distance from your unit. By us renting at the Enclave, we are open to use all of the amenities are the homecoming. We are down the street from Victoria Gardens, Ontario Mills, a shopping center that has Target, Hobby Lobby, and a ton of other stores and restaurants. We are also close to interstate 15 and 10 which is very convenient since I work in Corona and go to school in Colton. The people at the front a always so friendly when you call or come in. They make you feel like family. Our maintenance guys always wave and are beyond helpful. We have an 18 month lease but we will more than likely stay longer. Thanks to Kiana again and our real estate agent Lisa C. for helping us rent a place that we didn’t know we wanted but needed.

Nice when I moved in back in July 2014. As the complex grew so did the element. Gym equipment used and damaged by non residents, the pool overcrowded and parking impossible.
Left the place clean, no pets, patched a few nail holes, bought paint containers to touch up as required, and they held $ 300 out of the deposit. Then if you disputed, you have a one way conversation with the office who speaks the gospel, while you try to state your position.
Asked for the business manager, Cassandra, to call me back. That never happened. Unprofessional and overpriced.

My family and I have been with Lewis Corp for more than four years in Northern California. I can tell nothing but good things about the personnel. The representatives and the maintenance personnel are very friendly and helpful. They respond quickly and will assist you with all concerns. They have returned almost 80% of my security deposit and returned my lease termination fee.
Before we moved to the Enclave at Homecoming we visited most of the Homecoming properties in the area. We decided to go with The Enclave because of the service and the representatives’ approach. The representative that helped us, Kianna E. was very friendly and helpful. She took all the time to answer all of our questions about the property, neighborhood, and the schools.
She is a very kind and knowledgeable professional. Lewis should be proud to have such dedicated and giving professionals.
I strongly recommend the Enclave if some ones to live in a place where the representatives and the maintenance are friendly and helpful where the concerns of the renters’ are the first priority.

I needed an apartment quickly, and searched around RC pretty extensively. Nowhere came close to matching the amenities and style of the Enclave — and to prove that point, they have much more limited availability than other places I toured. It’s beautiful and elegant, and the amenities are amazing.
But the BEST part by far of my entire leasing experience has been the personal attention from the best leasing agent I’ve ever worked with: Kiana! If you can somehow request to work with her, I highly recommend it. Basically the only reason I was able to lease a unit so quickly is because Kiana went way out of her way to help me and another person switch units into a win-​win situation (she stayed in the office late several nights trying to make the situation work in the best way for everyone involved, how amazing is that?!). But her amazing personal touch didn’t stop there: she sent me pictures of the unit ahead of time, brought a moving kit over to my unit the day I moved in, and called a few times to check in to ensure the process was going smoothly. Again, I have been just blown away by her level of attention to detail and proactive approach. She has been extremely friendly, helpful, and attentive throughout the entire process. Highly recommend the entire complex to anyone, and be aware: units lease FAST!

I was promised this place was homecoming and more. How fooled I was. The parking situation, which they will swear to you is perfect, is the worst parking situation I’ve ever seen. Not only are there very very very very very very very very few parking spaces at all, there are a ton of people in one garage apartments that have at least 3 cars and take up all the extra parking, and race around all the time, all hours of the day and night, paying no attention what so ever to the tons of unsupervised children running around the middle of the street. Think I’m wrong? Look at all the tire tred’s and donuts right in front of the entrance on malaga. And as another reviewer mentioned, the second you open your garage door kids will run in and play not only in your garage, but in the cars and with your, stuff so BEWARE! if that’s not annoying enough they never care about the tons and tons of dried up crusted dog crap all over the walkways, and right in front of the dog trash bags. I have watched as an owner with poodles let them crap in the middle of the sidewalk, not 20 feet from a doggie bag trash can, and just walk away like it’s nothing. And the pests. There are ants EVERYWHERE. And there are a ton of squirrels that get into everything. Add horrible mail service that will let your packages sit in the front office for weeks without ever letting you know and bam, they have managed to make such nice looking apartments feel like you are living in complete HELL. Do NOT move here! Go to HOMECOMING!!!

Originally loved the place. Coming from across the street, Homecoming I was actually shocked at condition of the place. After the everything new is feeling wore off (bout a week) did I begin to realize how much I miss Homecoming…
First off PARKING. At least 1 out of 4 cars belongs to some random how schmoe or some asshole who has 3 cars living in a 1 bedroom place and no one bothered to check when leasing.
2^nd, rodents!!! Squirrels everywhere, I used to think they were cute until there were little turds and pee at my front door.
3^rd, lack of enforcement of any rules. Dog crap everywhere. I have literally seen a dog turd baked onto the concrete sidewalks for over a week. So much for this place being a «luxury» complex.
ALL things mentioned here were not a problem at HOMECOMING. The only downside there was the hard water with the older appliances.
Doubt I will renew my lease, at this point I am willing to break my lease to end this headache.
Forgot to mention… They also SUCK at making sure you receive packages. I have had packages wait in the office for a week without any notice the office had ever received them.
Don’t let the pretty façade fool you, half rate service at tier 1 pricing. Not worth it!

If we ca rate this place less than zero we will. We just filed a formal complain with The Better Business Bureau about this property. When we moved, a few days later that there is a $ 500.00 off your first month lease and our move –in was covered by the dates. I called Tish about it and her answer was «oh I’m sorry but it’s only applicabble to certain units. Approximately more than a month after our move-​in, our unit which we lease for $ 100.00 more with private gate and own small courtyard, we were burglarized. No one among the management even showed up to comfort us or find out how it happened. Their answer was we cannot guarantee that anyone who moves in will not experience it. It appeared to be an inside job. We found a notice at our door knob a sign of job order which we never did… then a week after that we came home and more than $ 20k of valuables were taken plus the fear of invasion of privacy is horrible. I sufferred anxiety attacks. We have to pay an extra ADT to be installed in our own unit. The deputy officer who responded informed us that for that day we were the second victim. There was a second attempt last April this year. We approached the management and was never given a chance to move in any of their other locations… we are like hostages in our own place and paying too much for the life we have until we finish our lease. This life is like hell… many poops of dogs in the pathways, strayed cats, children playing in undesignated places like basketball at the back of our garafe door, cars parked at firelane spaces, no privacy of their recrational place where all people coming in to the leasing office can see full view of the swimming pool area. Tenants baby-​sitting. This is not a luxurious life you were expecting. The staff gives you fake smiles until you signed in to the lease… and treat you arrogantly from then on. Horrible place. Never consider this place a safe haven for you and your family. DO NOT BE A HOSTAGE IN YOUR OWN HOME !!!

A new place with high price than the Homecoming across the streets. Place was sold as better than any property for Lewis… Place was nice until it needed more renters, quality of place started going down, kids writing on the walls, side walks, poop all over the place that no one picks up except those true owner… you can sneak you pet in without paying with most people here. walk ways have poop stuck to them and no one respects the nice things this place has to offer. They rent to anyone who can rent a place… no parking always full from Friday to Sunday the plan to have them park their car in the garage isn’t working. They give tickets without any towing. Homecoming has better service than this place and cost less along with any other Lewis property. Please really look around before signing your lease and look for your self not just take the word of those working in the front.

When we first moved in almost a year ago I loved this place, we got permission to put up shades on our balcony so we bought very nice ones and had them installed now our lease is coming up and they want our shades down and refer to them as «Bamboo» which they’re not!!! The shades give us and our neighbors privacy!!! The way our apartment is is our living space is on the 2^nd floor so you go out on your balcony and you’re almost in your neighbors master bedroom!!!
I guess the real reason this upsets me is because I have vitiligo (A disease that causes the loss of skin color in blotches) and love being without makeup and having my coffee on the balcony and having our blinds and door open, without the shades i’m going to feel uncomfortable. We don’t have time to move in the next 30 days so we’re stuck here for 6 more months.

I visited this place with my wife and immediately got mistreated for the way I was dressed. I was wearing some black nike sweats with my UCLA team sweater with some Nike Roshes. When I asked for a tour, the guy couldn’t believe I asked for one. After walking with me and getting to know me, he then started treating me like a human being. One thing is for sure, don’t treat people by how they dress because guess who’s moving in? That’s right. I forgive, but I don’t forget. One star for how I was greeted. 5 stars for this beautiful place.

Property is very friendly, clean, and NEW! Richard and Tish are excellent consultants. Dog park is nice for the dogs. Pool is awesome. Fitness facility is perfect! Property events are well planned and very much appreciated. Great place to call home!

My boyfriend and I visited this community today in our search for our new apartment. The location is great near Victoria Gardens but a good distance from the freeway. Upon arrival (330) we were immediately mesmerized by the look of the community;beautiful, crisp and clean apartment homes with a lot of square footage. They are still finishing up on the other side of the community that are to be finished up sometime next year .
We were greeted with a warm hello from Tish she had a bright smile and warm conversation, she was very friendly and showed us two models both of which we loved. She was very informative answered all of our questions, and was very charismatic .
The location, the rooms, floor plans and amenities are all breath taking .The price is a little expensive but it’s well worth the investment to be in a brand new apartment. I was even sad to leave :(They have a great sized gym and yoga studio, bigger gym than some of the other Lewis Community apartments .
So if visiting the Enclave in Rancho ask for Tish she’ll take good care of you ! I hope to be back within a few months as a resident !