UFC GYM Rancho Cucamonga

Not a good first impression of the new gym! I was up at 430am to get to the 5 am ultimate daily training class on time… The trainer for the class was not and did not show up at all! I just joined the gym this week, this was my first class… Now I wish I had joined The Camp! Don’t know who the trainer is, but if he doesn’t show tomorrow… I’m out!

My account was charged $ 200 on 4÷2÷16 for a special needs class that we signed up for only ONCE, not a recurring class. I have spoken to Patrick whom filed my cancellation form which I shouldn’t even have to fill out on 4÷5÷16. I was told it would take 3 – 5 bus days for the refund. It is now 4÷21÷16 and still NO refund. I have called weekly to try to get this rectified. On 4÷20÷16 I received an email stating I was getting $ 100 refund which has yet to show up. Where is the other $ 100!!! And where is the money!!! Today, 4÷21÷16 I spoke to Ben House (ops mgr) who was a complete jerk with no apologies. I asked to speak to the district mgr and he said he was in Spain. I then requested to speak to someone above him and he said He was it. I asked to speak to the franchise owner and Ben said, «he’s not going to call you» completely sarcastic. He then said he can try to figure it out and get back to me Monday. Let’s just say this place is a piece of crap and so is the lack of ownership, empathy and poor mgmt skills. They would’ve received 0 stars but Patrick has been the only gracious one in this company.

After Reading All The Negative Reviews., I was Very Hesitant About Signing Up, However I am nothing but satisfied with everything! The staff is Super Nice & Friendly The works out Are great, the coaches are the best they work at your paste. The first time i went in i was never informed about the $ 300 deposit to sign up Spencer (Old Manager) told me it was just $ 100.00 (lies) how ever the new manager was great he worked out the prices with me. Really recommend this place!

HORRIBLE. dont get me wrong, the classes and instructors are great. Management is SH*T. Thats when you get when you have a soccer coach trying to run a business. Giselle is bad, dont give this woman your CC number. She will charge for stuff you never asked for.

First time coming in Jack Toro approached us with awesome customer service and made sure we were all taking care of.

I thought I would be really interested in joining this gym and learn more about MMA, however after talking with Francesca I learned that the staff is very rude and I will never recommend this place to anyone!

I went here to try out their Muay Thai class. After meeting with the general manager, I felt like I already wanted to leave. He was very pushy with getting me to sign up that very day, even trying to get me to sign up before I even tried out the class first. When I told him that I wanted to try the class first and talk to my husband about it, he was so pushy as to suggest that I call him right after the class to see if I could sign up that evening. After repeatedly expressing that I just wanted to try out the class and wasn’t in a rush to sign up that day, he says «oh well i just wanted to try and save you some money by signing you up today». More like you were just being pushy and annoying. I’ve been to many gyms where they are completely fine with you trying the place out for a day or two, or even a week without being so annoying. I am definitely not coming back to this place.

I absolutely love this gym, everyone is super friendly and helpful! I am usually not a big fan of gyms being that I’ve tried several gyms in the area and did not have a pleasant experience. Since this one is so close to me I decided to give it a shot. My husband and I went in to sign up and had the pleasure to work with Spencer who was very friendly and informative, he even gave us a tour of the gym which was still under construction. I am currently training with Greg, I am completely impressed with his knowledge, passion and professionalism. I could not have asked for a better trainer he really listens and focuses on my goals. I can not say enough of the staff at this gym everyone is very attentive and friendly!!!

Ok so today I did my first Ultimate training class with Nate and omg! I feel great. It is cardio heaven. It kicked my button big time. I can’t wait to go back.

The manager for both gyms crunch and UFC which his name is Spencer is very misleading and makes false statement regarding fees I was told I was going to be able to cancel my account anytime even though I signed up with no charge. I walked in there with my family just looking for a free trial. I specifically told him I don’t want a contract and ended up in a mess now I am dealing with corporate’s to try to get my refund I do not recommend this gym specially with difficult people like them. Sadly to say They don’t even deserve one.

About Crunch worst customer service. I went last month to cancel my membership and Jeff was helping me do so. He was angry that I canceled so he was giving me attitude the whole time. I left as if we were finished and my acct was canceled. Any so forward to June the payment gets taken out. I call Crunch to speak with Jeff he has the whole process didn’t go all the way he forgot to input it in the computer. So he tells me everything will be refunded within 3 – 5 business days. Fine today is the 8^th day and I call 6 times and all 6 times he is with a customer I call back 1 more time and he is gone for the day. And each time I called they put me on hold and said 1 second and then come back and said oh he is with a customer. Point is they are shady and dont want to refund your money so watch out.

I love the trainers at the UFC gym and having the Crunch gym right next door is an added bonus. Instructors are well knowledgeable, everyone whom I’ve sent for Muay Thai and Jiu Jitsu absolutely love it. The Muay Thai instructor is a 4x world champion and also a Masters of Martial Arts Hall of Fame inductee. You can’t get more legit than that! I will send everyone and anyone I know here. Thanks for the amazing work out guys!

I was driving by last October and saw the UFC banner/​flags by the freeway off-​ramp and stopped by to check things out. At that time I had a membership with the corporate locations and would work out in Corona. I was working in Rancho Cucamonga at the time and decided to switch. The whole Crunch/​UFC combo sold me, as well as the proximity to one of my workplaces.
Towards the end of October, I signed for both the Crunch and UFC memberships. I cancelled my corporate location membership at the end of November in anticipation of the scheduled January 1,2015 opening. The opening was delayed numerous times. I got a new job around the end of January and have not been back in Rancho Cucamonga since then.
I went in person to try to cancel my membership but was told I could not unless I was unable to workout for medical reasons or moved out of the area. During that visit they told me I was ‘grandfathered in’ because I had signed up with them early on, and that I could work out at ANY UFC gym. They instructed me, if any gym gave me trouble with that, to have the employees there call them. After the gym finally opened up a few months later I found out that as a ‘grandfathered’ member of their gym, it meant I could workout at any of this particular franchises locations. The only other one wasn’t even open yet, but they planned on opening 10 more locations in the future.
I understand that construction delays cannot be helped sometimes, but I am disappointed in the misleading tactics of the employees. I can also see how they probably were very tired of getting calls from angry members asking when they were going to open/​demanding refunds/​complaining but that isn’t any excuse for poor customer service. I wish I had stuck with my original UFC Gym in Corona.

I train at a UFC gym in Northern California, so I was in town for a couple of days and I noticed there was a UFC gym in Rancho. I went in to get a training session in for a day, and honestly, it was awesome. The General Manager, Francesca, was great and very helpful. Wonderful staff there!
The facility is well-​equipped, and they were reasonably kept. I definitely appreciated my experience here, and would recommend it to anyone in the area!

I love this gym. My husband and I have been going to UFC and Crunch since they opened a month ago. We previously had LA ftiness and didnt like how the trainers did not care about their customers. So when we heard there was going to be a UFC opening in Rancho Cucamonga we were estatic. We previously sign up at the San Dimas location but I was able to transfer my membership to the Rancho location since they are the same owners (which i found out). Not all UFC/​crunch are affiliated with each other. It’s not like LA fitness or 24 hour fitness. Which is why they are so much better. Spencer the owner is such a nice down to earth guy. He really worked with us to give us a good deal on personal training sessions. All the staff is very friendly and welcoming. Great customer service. Mercedes, Will and Steven are awesome trainers and will whip you into shape. If you have never taken kickboxing before, I would recommend taking a few personal training sessions so you can learn the basis. The coaches will work with you during the group sessions but keep in mind they are group sessions so they cant spend the entire class with you. Give this place a try and see for yourself.

My review is based off the time I have spent here in the 5:30am– 7:30am (Mon– Fri) and 11:30am — 1:30pm (Sun) time frames.
I enrolled in the UFC Gym in San Dimas, but that one is still under construction, so I come to Rancho to train (San Dimas members can train here free and vice versa).
This gym has free weights, kettle bells, plenty of machines, an over abundance of heavy bags, a turf area where they hold DUT classes (try them… they are tough), and the cage.
The free weight area is not very busy during the time I come to UFC Rancho, but I have heard that it gets busier in the evenings. The classes that are available during the 5am– 10am time frame are full of people working their butts off.
I come here for the Brazilian jiu jitsu class which starts at 6 am. The instructor I have worked with during the week is a purple belt named Mike and he is a very approachable trainer. He makes sure you understand the technique and motivates you not to quit during rolling. I have only been to one Sunday BJJ class, but I am definitely going back again because the vibe was awesome. The other students seem to know more than the beginner class and they all have good attitudes. The instructor is a brown belt named Chris. Chris taught us a chain pass that allowed you to take your opponents back and choke them out. He was very patient and informative. I also noticed him teaching a kids class, which was really cool.
I have noticed that the staff at this gym are all very polite and friendly. No one comes off stand offish or makes you feel like they are trying to intimidate you (its lame when people do that). I have seen the coaches really work with their students and those fitness classes look like so much fun. I got a little taste of a DUT class today and I can tell that they can turn you into a beast (that’s a good thing). I have heard people having fun on more than one occasion and I always see people being motivated to work hard.
The membership prices may have changed, but when I enrolled the Ultimate membership was a bargain at 69.99 a month for one year and there is a 99 enrollment fee. A traditional martial arts gym is over 100 dollars for a particular martial art and at the UFC gym you get access to multiple disciplines. I believe the Fitness membership was 10 dollars less.
I have noticed complaints by other Unilocalers in regards to the Franchise aspect and the billing. I am certain that they go over the Franchise information with potential members. UFC Rosemead and Corona are Corporate and have separate memberships. I asked about adding to UFC Rosemead and they explained why I could not. UFC Rancho and San Dimas are connected, so you can go to both. I believe that you can go to any franchise UFC gym if you pay an extra 20 bucks a month.
Read your contracts carefully before signing anything, ask questions, do your research, and do not sign anything if it is not to your liking or you do not understand.
CONS…
No lockers: They have little cubbies for your gym bags and shoes. I feel extremely uncomfortable leaving stuff in the cubby thing. Anyone can walk by, reach in, and walk off with your stuff. I would choke myself out if someone stole my gi.
Dirty cage floor: I don’t think they wipe down the cage floor often because my gi is nice and white, but after rolling around on that floor it gets pretty filthy. That is not the case at other BJJ schools (There is a blood stain on the cage floor that’s been there for more than 2 weeks!).
One Shower: They only have one shower which is cool if you don’t feel comfortable in a multi stall shower. Personally, this is only a con because on Fridays I have a class after the gym and I do not want to show up to class smelling gross because someone was using the one shower.
Overall, I think this is a great gym with a nice mix of martial arts and fitness classes. The staff is friendly and motivational. The people who come here come to put in work and are pretty cool. UFC Rancho Cucamonga, you guys are great, but that cubby thing lost you guys a star.

My friend recently enrolled for a membership with the UFC Gym that is currently under construction in San Dimas. Since he’s paying monthly already this UFC location has taken on the lay over from the San Dimas location while it’s under construction. The facility was well kept and clean. We started our work out around 9:30 with a beginner’s boxing class already in session that we weren’t able to attend since we didn’t have gloves so we stuck to the weights and various machines that were peppered throughout the facility.
The gym has a little bit of everything, including but not limited to: battle rope, rope climbing machine, stair climber, two weight racks, a ton of punching bags, and of course the sparring ring at the very end.
The place overall had great vibes, very fresh in the sense that it was well kept, and the staff was pretty friendly. I’d totally invest in it if it weren’t so expensive to join, for 79.99 a month and a whopping $ 99 admission fee.

I learned that not all UFC Gyms are affiliated. But Spencer (Owner) accommodated me even though my Corp UFC membership doesn’t allow me access to his club. When you have customer service like this you never forget.

If I could make my review for 0 stars I would. A few months ago I walk in and inquire for information. I currently have a membership with Rosemead, and lived in Fontana for a couple months. I wanted to join because the gym was a lot closer. They said I would get a free trail with Crunch and UFC, but had to sign up under a completely new profile. Which was SO STUPID because it could have just been an add on to my UFC Rosemead membership! I was assured the gym would be open end of January. They of course screw my account for $ 75. I haven’t stepped one foot in that gym and they charged me $ 140 the other day!!! I called to cancel my membership because I live in Northridge now… which is NO WAY close to the gym… I want my FULL refund and the stupid membership canceled! I felt I was bullied into another membership!

.Very nice gym multiple free weights hands down beats fitness 19. Big restrooms with showers