The Ritz-Carlton, Rancho Mirage

Ritz Carlton experience at a Marriott price !! This is a great place to stay while visiting the desert area, the rooms are very modern and spacious. The grounds are absolutely gorgeous with views of the entire Coachella valley ! Food and service is also top notch, five stars !!

Literally no need to leave at all.
My husband & I came to the Ritz in Rancho Mirage for our pre-​honeymoon getaway. Initially we planned to dine & delve into Palm Springs, nonetheless as soon as we arrived all of those plans went out the window! Jessica Butler the manager, made sure everything went smoothly, she was sweet enough to send us chocolate covered fruits and apple cider (she also went as far as to find out my husband and & I did not drink, I was speechless at the attention to detail!) with a card signed personally by Jessica. Thank you Ms. Butler for the unparalleled service. Later that night we went on to have dinner, The Edge steak house is located atop a staggering mountain view, with its evening lights sparkling against the window glass. (Make sure to make reservations a day or 2 before, the restaurant is usually packed) service & dinner were pleasant. The entire staff made us feel like we were at home.
Next day we relaxed by the adult pool for a few then we went over to the family pool. Personally, I prefer the family pool better, more ambiance and quicker service. The adult pool, is more quiet and relaxing w/​a better view.
Around 3PM the sun started dying down so we headed on to the SPA, waterfalls greeted us upon walking in, feels like you are walking into a Zen den, relaxing music, everything is nice and clean, tons of towels, their aromatherapy showers (I took 4 showers), steam room, sauna, co-​ed room for couples & friends, gym was nice and clean, they surprised my hubby & I with chocolate chip cookies and more apple cider in champagne glasses :). We ended our day with a couples massage that just left me and the hubby super relaxed. We will definitely come back, if you come, just plan to spend your time here, OH and they have a candy bar in their lobby. MUST TRY! Will definitely come back. Regards, Mr & Mrs. Gill
Special Thanks to: Jonathan, Horrace & Jessica Butler

I love this place. Situated at the top of Frank Sinatra Drive in Rancho Mirage, CA.
The staff are wonderful to the guests and I witness this first hand because I sing there every Wednesday 6:30 — 9:30 in the State Fare Restaurant. The atmosphere is beautiful with a spectacular view and the staff are always friendly. It you plan on being there on a Wednesday let me know your favorite song and if I know it, I will gladly sing it for you.
Patricia Welch

This was my first trip to this hotel here in Rancho Mirage. From the moment we pulled up to the moment we left, I felt like a VIP. Everything at the Ritz is top notch. I appreciated the wonderful front desk staff, parking staff, and pool staff. The hotel is beautiful. The rooms are very lovely and clean. We enjoyed the adult pool with a wonderful view of the valley below. I will definitely be coming back to this hotel the next time I am up for a trip to the desert. Highly recommend.

I stayed at the Ritz Carlton over my 40^th birthday weekend June 3 – 6. I was blown away by the amount of caring & attentive staff! I was greeted by James who took my bags to my suite. He told me about Frank & stargazing the next evening & told me that Frank would be observing Jupiter, Saturn, & Mars. He made me feel special right away & wished me a happy birthday. That evening, we went to state fare to have dinner. I had the fish & chips & my mom had the same thing she had for lunch earlier that day because she loved it so much! The chicken salad sandwich. I am a lover of fish & chips & they were outstanding! The tarter sauce should be bottled & sold! Such flaky fish, cooked perfectly & sent out piping hot! Kelly & Katie were amazing! Attentive & so fun! They also wished me a happy birthday! Such sweet girls! Their professionalism made my day! The next morning we each had booked a facial & a massage. The massage was first. Rachel in the spa is a true gem! I seriously thought she had 6 hands! I told her I never wanted to leave! We were brought into the lounge & showed the snack bar & cucumber sparkling water. I felt like a movie star! My mom had a glass of complimentary champagne. Then I had my facial with lily. It’s been 2 weeks & my skin is still glowing from her facial! She was so sweet!
That night we went out to see Frank & look at the planets. Boy was James right! Frank was so knowledgeable & we saw the rings on the planets they were so close! It was amazing! Such a great addition to the Ritz Carlton experience!
Our last night there was the eve of my birthday. I had been there before in March for my moms bday & was greeted by Damian again. What a kind & caring man! I am blown away by the care he takes with every person in the restaurant. He wished me a happy birthday & came by twice to check on our experience. Our servers were chad & Sally. There was nothing out of place & nothing I needed from beginning to end! They made my dining experience so flawless I didn’t even notice how seamless it was until I thought about it the next day! Chef Robert suprised us with a special raw Kumamoto oyster appetizer. It was server w/​fresh horseradish, tiny Tabasco bottles, fresh lemons & a pear & apple cider minionette. The oysters were so sweet & cold! The minionette was outstanding! My mom even loved them & she does not care for oysters. Then we opted for the 37 day dry aged pork. I was amazed at the juiciness & rich flavor of the pork! We then moved on to our entrée I had the bone-​in filet & she had the swordfish that was prepared sous vide! Along w/​asparagus. The meat & the fish melted in my mouth. I can’t say enough good things about the chefs preparation & timing. He is an artist & this meal will be in my top 10 best meals of my lifetime. Thanks to rosa who prepared my steak, & chad & Sally for making this meal so perfect & memorable! Eric, the bartender even came up w/​a cocktail just for me! My mom ordered a chocolate cake w/​chocolate butter cream for dessert. The cake did not disappoint! Overall our stay was so perfect I couldn’t have asked for a better 40^th birthday! 5 stars for the amazing spa, rooms, staff, food & beverage!!! This will be hard to top. Thank you all for caring for me like family!
Sincerely, Kamilah Smith

beautiful facility.
great place to catch a sunset or drink at night becauce of it’s great veiw of the valley and the grounds, pools, outdoor spaces are very nice.

Came last weekend for our 35^th. Waited an hour for our room. When we entered room we were given a room overlooking construction of the residences and dumpsters. We were booked for three nights. I was about to leave the property when Jim Matheny came to the rescue!!! Found a perfect room for us, took care of the luggage and even arranged a Bundt cake to be delivered on our anniversary.
Thank god for Jim!!! 5 STARS for Jim!

I had never been to Palm Springs in all the time I spend in Los Angeles. I decided to go and check it out … I was hoping to stay at a 1950s style resort but looking at the choices, it seemed like they were hit or miss. (more miss than hit) I know that Ritz Carlton very rarely falls below expectations, so I booked this place and figured a 10 minute drive into downtown Palm Springs wasn’t too bad.
95% of my stay was great … but I feel like I should get the bad out of the way right at the start. $ 30 for mandatory valet parking IN THE MIDDLE OF A DESERT!!! Only the Ritz could get away with this. Seriously this resort is in the middle of the desert. As in, the only stuff around it are sandy hills, cactus and rocks. It’s almost as expensive to park a car here than downtown LA. Also, there is a mandatory $ 30/​night resort fee. Resort fees are probably my biggest travel pet peeve … don’t charge me $ 30 extra for internet, newspapers and towels at the pool. Man up and include it in the cost of the room. Be sure to add $ 60 to the price of the room here per night. (We got a great deal and the parking and resort fees added about 30% to the actual room cost.
Now that we got that out of the way … the property is immaculately clean and updated (as all Ritz Carltons usually are). They have a lot of cool features … many of the rooms have THEIR OWN fire pit. And I am not talking about a small one … a big one with 4 chairs around it! I am honestly not too sure why this is necessary as it was 109 degrees each day we were there and 98 degrees at night. Needless to say, we didn’t see a single person sitting near the fire. But, it looked cool at night.
The biggest issue you will have here is what type of room to choose. It is pretty unclear on the website. The website says that majority of the rooms have balconies. This is not true. There are 3 types of standard rooms here: 1.) Mountain View 2.) Valley View 3.) Resort View. The mountain view rooms mostly look over the road that leads up to the property and the side of the resort. On the bottom level, trees and bushes cover the mountain view. On the top floors, some Mountain View rooms have balconies and some do not. We chose a Mountain View room (and paid extra) because we liked the view of the room on the website photo. When we arrived, we learned that the room with the view like on the website photo was a Valley View room. We would have rather had this type of room but none were available to switch to. The Valley View is the best view in the property. It looks out over the mountains and valley and at night all the lights below twinkle up. It’s probably best to pick a Valley View room if you want a good view. The interior resort rooms on the bottom floor have private patios with fire pits … but you lose the nature views and have people walking past you all night long. No thanks.
The rooms are nice. They have kind of a desert resort vibe with orange, tan and brown color schemes. The beds are some of the best I’ve slept in. Soft feather mattress pad, pillow top mattress and luxurious overfilled feather comforters and pillows. You will sleep well here. The curtains black out the room very nicely and for the most part, it’s quiet unless you have noisy balcony neighbors. I felt that the rooms were similar to those you’d find at business level Marriott properties with the exception of the bathrooms.
The bathrooms have glass showers, soaking tubs, a large sink and a private glass enclosure for the toilet. I wasn’t a fan of the sliding slatted door on the actual bathroom for privacy reasons. The TV in our bathroom wasn’t working, which was fine because nobody was planning to use the soaking tub. Ritz uses Asprey London bath products which have a nice, masculine musky smell. As others have said, the floor gets quite wet because there is sort of a half wall of glass in the shower and it has gaps around it. Also, because the toilet/​shower area are made of glass, the doors can bump and cause a loud noise.
The resort is fantastic in the landscaping and architecture. There are plenty of places to sit and watch the sunset. There is a small adult pool that overlooks the valley … and then a bigger pool for adults and kids. We found the pools to be pretty crowded during the day … and they are only about 4 — 5 feet deep. They close at 10 p.m. which was a little inconvenient because we ate around 8 p.m. each night, so that left only 30 minutes to swim at night. We were surprised at how many teenagers were staying in the resort. Not sure if it was the first week of summer break for high schools, but it seemed like there was a big crowd of teenagers hanging at the pool and in the public areas. It almost had a spring break type of vibe when we were there.
There are several ‘extras’ such as the candy bar which features lots of different free candy in the lobby. There was fresh fruit infused water in the lobby. (good thing because the car temperature went to 114 degrees one day!)

Used pretty much all the facilities here and explored every nook and cranny and REALLY enjoyed the resort. There are a few things that make it slightly less than 5 stars, but I think they can be easily fixed.
We spent one day at the adults only pool with a cabana, and thats where a little trouble began. I had called a week prior to reserve a cabana by the pool, which they had verbally confirmed but did not require any sort of deposit for booking, which is odd but okay. When we arrived, I tried to confirm 3 times but nobody called back or responded. Finally, when they called me day of, they said that we had booked the family pool (which I had very clearly specified the adult pool) but they would change to the adult pool. Okay.
When we got there, the cabana was not ready, did not have any of the waters/​fruits/​towels/​misters that they had said would be included, and it took about an hour to be greeted by our personal «butler» (aka waiter). Basically, it got off to a rocky start for something promising to be the premium service. In the end, they fulfilled all the requests and were very kind about it all, and we had a really really nice time at the pool. It really is beautiful and relaxing!
Spa was nice and relaxing as well. We really enjoyed the communal space, and I personally loved the amenities throughout the facilities. Only downside is that after my body scrub, I broke out into a million little bumps all across my chest and back. I won’t blame that on the service because it really was a beautiful treatment, but yea, that happened haha. Probably a combo of all the products used.
Room was a liiiiiittle small, and for gold members the upgrade is to a better view only, but explicitly does NOT include suites. That was mildly disappointing but whatever!
I know it sounds like all complaints, but everything else is truly what you’d expect from a resort of this kind. These things clearly had hardly ANY impact on my trip which was amazing overall. Just things to keep in mind when you plan a visit here! I would definitely say choose this resort over all the other ones in the area.

We loved our stay here for a girl’s birthday weekend. Champers on arrival and nothing but first class treatment by professional and friendly staff all across the board.
There is the $ 30 valet parking fee but there is no where else to park so you accept it and move on. Plus it was so so hot (112!) as if we wanted to go find the car after waking around the grounds.
Most comfortable beds ever. It’s the extra layer of feathers that do it. Most luxurious deep bath ever. Never used it — we are in a drought — but I sat in it and I could barely see over the edge! Loved the make up mirror with the light. I now must have this is my house!
Pools were sparkling clean with plenty of shade and the pool staff great. We had breakfast at the main restaurant over looking the main pool. You could tell the ingredients were fresh and tasted yummy. Liked the «Californian potatoes» with corn, capsicum and tomatoes very much!
The steakhouse has great views but so does pretty much everywhere (of mountains, rocks etc ya know — desert!) even at night it’s pretty and the palm trees are lit up.
The gym is well equipped and there were even people using it! Spa looks pretty nice but we didn’t use the services.
We had a blast here and were very happy with the prices we paid and the services we received.

We come to Rancho Mirage in the summer a lot and almost always stay at the JW Marriott or Renaissance Marriott but we were enticed by the Ritz Carlton due to our status with Marriott. We are very happy we decided to take them up on the offer, so much so that we booked 3 more stays.
The staff is very friendly and knowledgable.
The property is beautiful both inside and the outside grounds.
I was surprised about how negatively people spoke of the hotels décor and can only assume they’re not very well traveled without trying to sound like a snob. The hotels décor fits beautifully with the landscape /​area that it’s locate. And yes there are other hotels in this group that are more elaborate but that is due to where they’re located. And being understated isn’t a negative thing but a wise devising n on the part of the hotel — it’s very calming.
The adult pool while not extremely large, has a beautiful view and the staff fix very nice — yes the all appear to be young — in college but they’re polite and more then helpful. We didn’t spend anytime at other pool but it looked very nice and when we come back in a few weeks we will give it a try.
The valet was extremely responsive and quick to answer any questions. Front desk was beyond friendly and helpful.
Overall I would highly recommend this hotel for overall value and experience.
We are always upgraded upon check in and this time was no exception, our room was beautiful and very comfortable.
We weren’t charged the valet or taxes but did know about them and don’t find them out of line. The hotel offers many package deals that wave both fees so make sure to check them out when trying to book.

I’m a little confused by the Unilocal reviews that I’ve read about this place because our experience of this property is that it is amazing! Our bathroom is an 80 ft.² shower room with a deep bath enclosed inside of it and it’s just stunning. The service has been spectacular as well as the food. Everything is beautifully landscaped and I almost don’t want to leave my room because it’s so gorgeous. We chose to have club level access and the food and beverage service is on par with any other Ritz that we’ve ever stayed at — thanks Deci. I’d say the service is even more attentive here. We will definitely be back and I’m so glad that we came!

The restaurant at the Ritz has terrible service. We had dinner and breakfast at the same restaurant and both times the service was terrible. The restaurant was pretty empty and the waiters were not attentive and were very slow. Several waiters just standing around
I did not expect such service at a Ritz.

Came out to the Ritz Carlton for what we thought would be a romantic, relaxing spa getaway and quiet weekend with my husband at a nice, upscale resort in the desert. We hadn’t had a weekend off for 3 months and decided to do the 100 — minute couples spa, dinner at their Edge restaurant, and a room with a lovely mountain view. We checked in late Friday night after a 3 hour drive from LA after work and were greeted by a polite staff who told us we had been «upgraded to a nicer room». So far, so good…
When I saw the room however, I was disappointed: it was a room on the ground floor with a patio and fire pit we had specifically avoided when we were booking our weekend. It was facing the adult/​kids pool and we knew it would be loud and lack privacy. When we asked for our mountain view room we had booked, they argued «this room is more expensive «–but the truth was they had overbooked and later the manager admitted it. For the sake of privacy, we ended up moving to another, quieter room that was facing a future construction site with a fence and trash dumpsters, and were told we «could get a mountain view in the morning.»
The next day we called the manager at 10 am as they advised, and he promised at check out time (12), he would have a «great» room for us —but he never called us back. By 2 pm we still hadn’t unpacked. My husband finally called the manger back and he had forgotten all about us and couldn’t even get our names right. This time, however, he did not offer a mountain view room (they probably filled it with another guest already) but offered a monetary discount of a few hundred bucks instead.
My husband told him we weren’t looking for discounts. The precious time lost (which we had little of that weekend) and the way we were treated at such a supposedly –high –end hotel was a disappointment at the very least. All we wanted was the room we booked and to be left alone. It wasn’t like we were looking for an ass– kissing or freebies.
We were unimpressed with the Ritz Carlton. See photos of what they promise, versus what you get for 660 dollars a night (below).
For the same money, we could have driven an hour and a half to Santa Barbara to Bacara resort, spent the same money, and had a beautiful room with a magnificent ocean view, a great spa with salt water pools and fine dining at their ocean –view restaurant.

My wife and I stayed here for Stagecoach and were, for the most part pleased with the hotel. The check-​in was seamless and one of the things we kept commenting on was how engaging and helpful each staff member was the entire time we stayed.
The grounds are beautiful. The hotel just has that feeling of being on vacation. Quiet, immaculate and luxurious. The fitness center complete and had a lot of the nice touches I expect when I am staying at a luxury resort. I like it when I feel like I am not encumbered by a lot of people when walking around a hotel. A lot of hotels have a feeling of being at an outdoor mall which takes away the peace aspect. Absent were the screaming children, drunk idiots and loud talkers. On Saturday afternoon as I was walking back from the fitness center, all I could here was the warm breeze.
My wife’s one main complaint was that her massage session was cut by 4 minutes which may not sound like a big deal, but it is. She was not happy about that at all. She also was unhappy with the process of even getting an appointment which necessitated multiple inquiries before receiving a standard form apology. That’s embarrassing for a spa that prides itself on being elite.
The other complaint was that on Friday, the lounge closed at 11pm which we feel is early. The security is standing there ready to move you on your way which was unnecessary. On Saturday it was open until 12am which was better. We did however, enjoy the outdoor fire-​pit which had views that were second to none in the valley.
The rooms were nice and well appointed.
The candy bar is another nice touch that my wife raved about.

A Plus. Our suite was so pretty. Loved bonfires and blue balls in fountain pool at night to set atmosphere around grounds of resort. Gorgeous vistas. The 7 am hike guy wasn’t there the morning we wanted to hike, but front desk gal gave us perfect directions to do it yourself to trail. Great hot tub and pool by cliff, plus center pool. Perfect staff. Edge restaurant too expensive for us but we loved our dinner and breakfast in pretty main restaurant. My first Ritz experience and loved it!

I hesitated to visit this resort because of all the less than stellar reviews. We are here on the last day of a 2 night stay and I have the say… I think the comments are just not specific enough. The valet, front desk, maid service, rooms, grounds and amenities are those of a 5 star. The total black hole is overall knowledge and attentiveness of the staff (specifically pool staff). This is such a special place I hope they get the right management hired to turn it around. We still had a super fun visit I would love to come back… not for $ 499/​night. Church

This review is for the steak house and ONLY for those who are celiac. I ate there this evening for a birthday celebration. We had a large group of people and I let both of our servers know that I was exceptionally Celiac. I have a rare form of celiac that results in brain inflammation and seizures when I have gluten. I informed our servers of that, multiple times, throughout the evening. When the cake was served to the birthday boy I asked for a side of ice cream. I gently reminded the server, again, of my allergy at the time that I ordered the ice cream. Despite this, halfway through the ice cream I bit into a crunchy substance. Buried at the bottom of the ice cream was crumbled graham cracker.
While the restaurant did immediately bring in their first responder medical team to aid me, this is an important review for me to share in that this is an organization that has not been trained in serving individuals with celiac or gluten intolerance.
I live in Los Angeles and dine out 2 to 3 times a week. It has been over two years since I have had an attack such as I did today. It was terrifying, luckily not seizure intense, but very disheartening given the level of clarity that I discussed with the servers regarding my condition. I am the type of person that would rather go out and simply not eat but have a good time rather than put myself at risk. Please be aware. The response was good. But the fact that it happened at all is highly concerning.
I give three stars because otherwise everything was great but this was a major oversight on their part.

Beautifully gorgeous hotel w/​stunning views that can’t be beat. The estate is quite large and you have to drive up quite far to get to it but so worth it. They have valet service at the front when you pull up (no self parking). Several pool areas and a bar to hang out at. The restaurant on the property, Edge Steakhouse, is amazing!

If you like to eat and drink, make sure your reservation includes lounge club access. It really is worth the extra money, and, in my opinion, lays for itself. Beautiful property. Been here four times. I just wish it was a little closer to down town palm springs but it’s a 10 minute über or lyft ride away.

Went around 5:15 (sunset) Saturday in January to have a drink and enjoy the beautiful elevated views of the valley. Restaurant and bar (s) already busy and bustling with good energy, nice outdoor lighting, and fire pits highlight all the palms.
Drawbacks: mandatory valet parking only, the drink prices, and the longgg disappearance of the lone outdoor bartender…

What a beautiful location and the sweetest greeting any hotel to date offers. Imagine this, a scrumptious «Candy Bar, hours from 12pm –5pm, Chocolate kisses, M&M’s, gummy bears, tootsie roles, all you can eat, ha. The setting in the winter is breathtaking, angels from above, gazing down on the beautiful mountains, creating magic, snow on the mountain tops, sigh.
The hotel is lovely for a family, the staff are attentive, kind and eager to accommodate any need that comes up. The food is ok and the hotel itself is more like an upscale Marriott. The friendly staff, the view and the candy leave you singing «these are a few of my favorite thing.»

First turn-​off right at the front door is their lack of a self-​parking option! I guess they don’t pay the valets much so they can go through your glove compartment! Not offering self parking is a big mistake.
Second, the beautiful, warm inviting décor has been stripped to super modern — cold, plain, uninviting. It’s like you’re in a 50’s coffee shop.
Third, here’s a funny system: a waiter takes your drink order, not many people in the bar, but another person delivers the drinks and of course, has no idea where they go. One drink was wrong, but how would they know.
The food is also brought by a secondary person not the original waiter, who doesn’t show up to see how we are, if we want more drinks, etc. until the check is ready.
Really awful!

Words cannot describe how amazing our experience was here. Amy at the State Fair restaurant happened to be on shift for both lunch and breakfast the next day. She made us feel so welcome. We will definitely be back.

Beautiful hotel and resort in the desert. It is the Ritz Carlton, after all. However, as a family, I’d say I like the JW Marriott in Palm Desert much more, when it comes to catering to family needs.
This place is nice too but it’s kind of minimal and very simple décor. The views of the desert is nice, especially from the adults’ pool, but other than that, I felt like this was a little plain for a Ritz Carlton. I’ve stayed at other Ritz’s and this one is rather plain and nothing special in comparison.
The price for resort fee, mandatory valet parking, and a room with a nice view wasn’t worth the price at $ 65 a night of additional fees. I’m glad I gave this place a try though.

This is a high quality resort with friendly staff. In an ideal world it should get 5 stars.
But the hotel has manipulative pricing practices. This property charges a mandatory $ 30 daily resort fee and a mandatory $ 33 valet parking. Meaning the hotel has artificially depressed it’s prices by about $ 63night. Sadly other hotels do this sometimes, but it should be illegal and the FTC has given hotels warnings about it. Either way it’s not smart to leave guests feeling manipulated.

A beautiful and stunning property. The resort is spotless, the service is impeccable. From setting foot on the property, someone is close by to help with anything. Just a few oddities… Beginning st 9am the adult pool area starts bass thumping music, rendering the close by terraces unusable. This is odd because people around a pool are either trying to converse or they have their own music. This is an annoyance. The other is the morning ritual of housekeeping slamming doors and yelling down the hallways. I stepped out of our room to find no less than 5 members of the housekeeping crew gathered and loudly conversing. With people arriving from all over the world there are no times of the day this is acceptable.
These are things that are easy to remedy.
Hopefully, because we need to visit the Edge Steakhouse, the highlight of our visit.
The spa is also fabulous.

So, I decided to give this place another shot and I have to say it has improved. There was a wedding on the Saturday we were there on the lawn so the adult pool was closed, which wasn’t a big deal, but minus 1 star.
We laid out at the family pool for a couple of hours and had some drinks. Service was slow but it was busy. I saw my beer sit in the beaming sun for a while before it was served to me. Good thing it was still cold when I received it. Maybe have more than a couple servers at the pool, Ritz?
We then had an early dinner at the State Fare Bar and Kitchen and our server, Eugene, was so sweet. He was attentive to our needs and offered to buy us dessert after our meal.
I had their prime burger with a side of fries and it was delicious. I enjoyed the ambience as their was a live band playing for the wedding taking place.
When we retrieved our car to depart we had water readily available for our ride home, which was a nice touch.

Our stay was nothing short of what we were expecting of the Ritz… Except some points that are going to be discussed in this review and that is why they got a 4 star review…(It is actually more like a 3.5 star, but since I am nice, I rounded up instead of rounding it down!)
1) Upon our checking into the hotel, Everybody was so polite and nice. One thing that I would like to point out is that, it would have been very nice if we had been told about the amenities that came with the resort fee. When we checked in, we were just told about the wifi that was included in the resort fee and the fitness center. I would have liked to use the mountain bike and the fitness group classes, had I known about them!!!
2) The resort management need to do something about the adult pool’s water. I mean it was just terrible… It smelled and was not clean at all. I have to praise the poolside employees though. In the heat of 115, they were working sooo hard to make hotel guests happy especially the employee named Joe.
3) We were hoping that we could dine at the Edge steakhouse the night that we arrived at the hotel and we were told that the restaurant was booked for that night. I mean there was no way that they could squeez us in? Seriously!!! Not cool Ritz…

Jeez, I didn’t expect to report this, but I have to tell you, the aesthetics and interior feel of this Ritz Carlton location is a huge disappointment.
The entrance is pretty drab, and the rooms don’t spark the luxury of your expectation for the caliber behind the name. I appreciate the desert luxe lodge, meets mid century modern, but it’s really missing that luxury heartbeat.
Another disappointment was the enormous amount of flies in the dining room and lounge. It was such a nuisance that we moved our table and still had the issue that we left. Strange.
The quality that did hit home was the service. Outstanding in fact. However, I have no interest in staying at this location again.

Just stayed here for a weekend getaway from LA with my bf and it was amazing! Even before I arrived, they emailed me to ask what my plans were and if they could help in any way. Everyone from the bell service, valet, front desk, pool staff and The Edge Steakhouse restaurant staff went above and beyond.
First, the front desk staff. Maria was wonderful! Check in process was easy and we enjoyed the free champagne at check in. Even after we went to our room-​which was an upgrade and we didn’t like the view, she was super accommodating and no less than 10 minutes later, she found us an even better room and sent the bell service to pick up our belongings and bring us to our new room. Our room was nice and luxurious, as pictured, clean, with a great view of the middle of the resort and the mountains, an outdoor patio and fire-​pit and the bed was super comfy!
The bell service people were wonderful. Neno showed us to our original room and brought us and our belongings to our new room and was fast, efficient and knowledgable about the hotel’s amenities. He also quickly got ice for us, champagne glasses and showed us all the perks of our room.
Pools-​we spent both days at the pool, one at the adult and the other at the family pool but we actually had the best time at the family pool. They had beach balls and other things for guests at the family pool, which we loved and the pool staff were helpful when it came to finding a place to lounge and constantly gave us fresh towels and refilled our water and fulfilled our cocktail needs. I also liked they offered free ice teas and magazines to read as well. The adult pool was just okay and was really crowded even at 9am on Saturday. Also there were a ton of dead bugs and debris in the adult pool but despite lots of children at the family pool, it was fairly clean and had few bugs.
At the Edge restaurant, food was pricey but tasted delicious. Views are amazing from the restaurant. The waiters and manager went above and beyond in how they treated us from the moment we arrived. There was a mishap with the steak being overdone but without hesitation, they made me a new one to my liking and warmed up our other food so they would all be the same temp when my new steak arrived. For dessert, I wanted a crème brûlée but they didn’t have one on the menu so I passed but the amazing chefs ended up making a deconstructed version for me anyway which was delicious.
At check out, we were delighted to hear they allowed us to do a late check out and happily offered us a pool key and to hold our belongings till we were ready to go. There is also a free candy bar in the lobby area which we took advantage of. It was so hard to leave at the end of the day.
My only pet peeve was the valet price. $ 30 per day.
Overall one of the best hotels we have ever stayed at. Will definitely come back!

We used to come to the Ritz way back in the late 1980’s. Yes., Christmas parties, birthday parties, business luncheons and just for fun. So there is some history. I’m probably not going to be very objective as there’s way too much nostalgia involved. Does anyone remember Teddy bears and Tea?
I really appreciate the lighter interior than the old days of dark wood and leather boothes. It was stuffy and old school. Now there is a lightness, a more casual, more desert friendly feel. Since the remodel we’ve been here 3 times. The opening had lots of kinks so I waited to write this.
Love the views, the live music at the pool. The chairs under the umbrellas in the small shallow pool. I prefer to sit outside when it’s not too hot. I enjoy eating out on the patio. I was hoping with time that the service would improve. Not that it is bad, it’s just compared with other Ritz properties you have a certain expectation level. Not all the staff is quite there yet. I’ve only had lunch but not dinner yet.
Our last visit we stopped by on a warm Sunday morning. Unfortunately the misters were off as someone had slipped and fallen. We had planned on enjoying brunch but it was a bit uncomfortable. Instead we had a cheese & charcuterie plate with lemonade with rosemary and a cocktail, then headed elsewhere. I just love the water infused with blueberries. We have a large dog and were so pleased at how dog friendly this resort is. We will be back, and I am hopeful that it will only get better. It cracks me up that in the heat of summer that fire pit is burning like the eternal flame.

While considering booking our stay here, my husband was reading Unilocal reviews, and reading snippets of them to me. One of the reviews seemed particularly critical, but they he got to the punchline: «Don’t think I’ll be back — for nearly $ 800 per night». .. oof!
We managed to book a room last-​minute for $ 200 a night, which included valet parking, the $ 30 resort fee, and a $ 50 resort credit, which we used for food and drinks at the pool. At that price (and for a good amount more, too), the facility and especially the service are outstanding.
The property is beautiful, with incredible views.
Our standard room featured a nicely decorated bathroom (only one sink, though) with a shower, tub combo. The bedroom had a small balcony overlooking the main pool, and the bed was incredibly comfortable.
There’s a small empty fridge, which is really nice, and a Nespresso machine with three different pod options. There are several complimentary water bottles in the room, and both those and the Nespresso pods are replaced when housekeeping cleans your room (twice a day).
Two complaints on the room: the only place to hang your towel in the bathroom is in the shower, so it gets wet if someone uses the shower, and there are no outlets on the nightstands. Really? It’s 2015, people.
Wherever you go, the service is enthusiastic, friendly, and anticipatory. It’s really impressive. I’ve stayed at plenty of other high-​end hotels where the service didn’t come close to this Ritz.
The two pools are both beautiful. There’s a family pool, which is larger and has more seating, and an adults-​only pool, which has seating only on one side and has incredible views of the entire valley. If you don’t have kids with you, definitely go for this one. If you want a front-​row seat to take in that view, you’ll have to arrive really early in the morning. At both pools, they have good, unobtrusive music playing, there are misters, and you can order food and drinks from the pool bar/​restaurant, or from State Fare, the restaurant, and have it brought to you. The staff will set up chaise lounges for you, with terry cloth covers, towels, and umbrellas if you want them. There’s sunscreen available (50, 30, and 8 SPF), and they’ll keep your glass of ice water topped off throughout the day.
The food we ordered from Air, the pool bar, was not particularly impressive. We had the fish tacos (three tacos served with pico, guacamole, chips, and a side for $ 17) and skirt steak taco salad (iceberg lettuce, pico, chipotle cream, queso fresco, and skirt steak in a tequila vinaigrette for $ 17). Both were passable but not particularly flavorful or delicious. The frozen spiked Palmer (Ketel One Citron, lemonade, and iced black tea for $ 12) was refreshing and delicious, but make sure you mix it up well.
The resort fee includes wifi, which is the best hotel wifi I’ve ever encountered. You’ll have full reception anywhere on the property, from your room to the pools, etc.
Rancho Mirage is perfect for a quick getaway from Los Angeles – we’ll be back!

We loved our recent stay at the recently reopened and renovated Ritz-​Carlton, Rancho Mirage. Loved! It is so nice, and restful there, and the property is beautiful, you don’t even have to leave… and we didn’t until we checked out.
First off, the amazing service. We were greeted by name in the lobby by the front desk. Gentleman’s name was Uri (although not sure of spelling). He was very helpful, and got us settled in right away. In fact, all the staff we encountered were incredibly friendly, seemed to take pride in their jobs, and wanted to help if you encountered a problem.
Rooms are modern, with a clean design. Perhaps, and arguably, a bit spartan, but we had amazing canyon/​city views so that makes up for it. Two things to mention — the beds are HIGH UP. Like beyond normal height. That’s not to say they are not comfortable, but they are difficult to climb up onto if you’re short of stature. Pillows and bedding all top quality. Luckily Uri at the front desk was able to provide a stepping stool for the wife. Bathroom is nicely one, but the bathtub/​shower placement next to one-​another is a bit weird, and there’s no door so water splashes a bit. No ventilation in the bathroom. Two nitpick items perhaps, but perhaps a legitimate one. Bathroom also has a TV, and bedroom has a TV and complimentary Nespresso Machine. Bathroom toiletaries were Asprey brand and very nice.
Fitness center at the Spa is open 24 hours. Complementary towels, water and earphones. Will review that separately.
There’s 2 pools. The main pool, and a second «adults only» pool that’s right on the leading edge of the property. Main pool was a bit quieter, and had better service as far as poolside food and drink were concerned (i.e. quicker). That being said, both pools were well maintained with comfortable loungers, and the water was crystal clear and didn’t have too much chlorine. Pool has those water misters so you can keep cool while lounging.
Resort fee is $ 30 a night, but you get internet/​wifi (the wifi’s range is AMAZING — strong signal even outside), and you can also use hotel provided mountain bikes. There are also guided nature hikes that we’d like to try next time.
Parking is by valet only and that’s $ 30 a night as well… although this was included in our amazing package (at the time we stayed it was $ 329 for a deluxe room, but that included breakfast at the State Fare Bar & Kitchen PLUS $ 100 resort credit. What an amazing deal!).
This place is great if you want to get away. No need to leave — there’s a spa and the Edge Steakhouse for fine dining. We did feel the hotel needed one other «element» besides the spa and dining. It could be an activity at night like a movie screening, or something else. Just a thought for management.
Highly recommended! We will be back!

The ladies and gentlemen of the Ritz Carlton sure know how to make you feel like kings and queens. I absolutely LOVE the impeccable service and attention to detail this brand prides itself on.
The overall vibe of the resort is very calm, quiet and relaxing. There are cougars roaming the bar/​restaurant area at night, so ladies, protect your men! Otherwise, it’s very mellow and a perfect place to unwind and get away.
As for the property itself, like most Ritz Carlton hotels, it instantly makes you feel waaay classier and fancier than usual… except Rancho Mirage definitely lacks a bit of the «holy $h-​t,» wow-​factor I expected (super classy use of the dollar symbol for the «S» amiright?). Specifically, the rooms… they’re SO. SMALL. Maybe it’s just for their standard peasant rooms. But in the desert? There’s nothing fancy or comfortable about sweating in a confined space. That’s what saunas are for. They DID have misters on the ground floor patios of each room which were a perk and of course everything is new and sparkling clean. Unfortunately, there was no glamorous Club Level either during our stay.
The pool areas where a bit anticlimactic as well. Sure the infinity pool is cool, but it too, is on the small side (it’s only for adults FYI). The family pool is just like any other boring, cookie-​cutter hotel pool. Again, not very big, but still nice and enjoyable.
The views of the valley are pretty stunning, the grounds and common areas are immaculate and stylishly decorated with a minimalist, desert-​chic feel. The restaurant is spacious (finally!) and offers a beautiful view of the property and valley. Oh, and the breakfast buffet is a must. Room service, however, is outrageous, even for a Ritz Carlton… the prices and portions are a blatant rip off which was pretty disappointing.
Overall, we had a relaxing, and very pleasant stay. After all, being on vacation and relaxing at a beautiful resort, while super nice people take care of you pretty much rules.

For a Ritz, this is a generous 3 stars. The staff for the most part are actually really great. Very friendly and accommodating. The grounds are very nice to walk through, especially in the evening. The beds are very comfy. Rooms are not thoughtfully planned out. No charging stations at bedside, so you have to either plug your computer or phone in, across the room or physically move the nightstand (HEAVY) to get at an outlet. There are no couches or sitting areas inside the room… so if you want to have friends visit your room, it will be awkward, as they will have to sit on your bed. The shower/​tub is… weird. The shower is actually right next to tub… but without a border. So… you cannot really take a shower if someone is taking a bath without getting them showered on, as well. And there is only half a shower door… so the floor outside the shower area get wets and VERY slippery.
Food is meh. Also, room service is outrageous. We ordered 2 cookies and milk to be delivered to our room…$ 38. Kid you not. We had that taken off our bill (which they did without a fight… which is why they didn’t get 2 stars instead of 3).
Pros:
Very good customer service
Really nice spa, with extremely friendly workers
Really wonderful fire pits for evening enjoyment
Nice and clean
Cons:
Rooms are small
Weird room/​bathroom set up
Very plain hotel decorations. Actually… boring is a better word. Hallways don’t even have any artwork on them.
Food…not so good
$ 30 per day mandatory valet parking