Cox Residential Digital Solutions Store

Why are PV residents hostage to Cox? Why don’t we have choices? I can’t stand Cox, their lousy cable, internet service and their horrific customer service! I just hung up the land line after waiting 25 minutes and 40 seconds (after the rep put me on hold stating that there is only one person ahead of me). I tried calling another Cox location and hung up after waiting for 12 minutes and 36 seconds!

Good grief! From the automated phone system to get customer service, to the in store service to billing, Cox is a train wreck. Worst yet, they don’t care. In the PV area we are hostage to them.
I’m on the phone with them now, this is after multiple phone choices, multiple numbers, multiple minutes… they can never find my account, but they can cash my check.

the rating i would give cox is not listed on this website! they only got a 1 star because you can’t give less than that and still post. i cancelled my internet service due to a move an personally walked my equipment into the store on western in san pedro and went on my way. i’ve had a collection agency chasing me for $ 81.00 for this same equipment. i’ve explained to them in detail that the equipment had been returned and i made no less than 4 calls to the western store, after each call from the collection agency. each time i called, i was assured that it was being «taken care of». this was not the case. i am in the process of purchasing a home and now this collection agency has reported this on my credit report! as a result my home loan has been put on hold. even as i write this review, i’m on the phone with cox yet again and the customer service representative has done the research and has informed me that the prior 3 representatives that i had spoken to, all have notated their system that in fact the equipment had in fact been returned and they had not informed the «finance department»! apparently there is an internal form that they are supposed to send them. how this company is still in business is astonishing!!! i’m being told once again that «it’s being handled». i’m insisting on something in writing
before i hang up the phone as i have zero confidence in their ability to accomplish this. so the saga continues.
do yourself a favor and run, don’t walk away from anything cox!!! my next call is to the better business bureau and if the resolution doen’st occur today, my attorney!
best of luck to you all.

There is no way Cox will win with me. I can’t stand Cox. If you are late on your bill, they will call you every single day via a very annoying automated caller. What really makes me upset is I go into this store to pick up a digital box. Yes, Cox went digital. Once would think they could have been proactive and send them out automatically. No, not Cox. I go into the store and after about fifteen min of them trying to locate my account, I just left. I order the box online and it arrives a week later. I install it and guess what? The programming is worse and my favorite channels are no longer.
Dish, here I come…
11−10−15 update:
Today is a beautiful day! I unplugged the stupid digital box, drove over to Cox and fired them! Their services and programs suck and I’m no longer a customer. Never again! Bye bye Cox!

Cox is the worst. Do not get their cable or internet. The equipment they use is cheap and constantly breaks down. I’ve had them for 2 years and twice a cheap connector piece at the cable juncture where all the cables are boxed has broken. Then they are booked for days before a technician can come out to replace the cheap part.

My husband and I wanted to protect and automate our new home. We spoke to several providers before choosing Cox Homelife for our security system. The entire experience was a failure. The products installed did not do what the salesperson led us to believe they would do starting with the door locks. The installation was shoddy and left us with equipment that did not perform and being told we would have to get a handyman to complete the work. Again, we can start with the door locks. The installer took off the old and slapped on the new in spite of them not fitting exactly the old blueprint resulting in only being able to lock them manually while holding the door in place. The amount of equipment was a bait and switch and did not match the pitch that Cox would provide as much as the other providers and at better prices and lower monthly subscription, «most favored nation» status at time of purchase and over life of contract. The sales person made it seem as if this was common to Cox. The first install was shoddy, but most things worked, except the locks which he said we would have to fix. Shortly after he left, the motion sensors started indicating that they were off line due to communications errors. Second, the AC became locked in the on position. Worse yet, it was no longer cycling. The temp went down below 65 and ran for hours. Finally managed to turn it off, but I cannot leave my mother or our dog here alone because we cannot use the AC. FOUR calls with never less then 45 minute waits. Second tech visit changed nothing. Third tech visit was no show and when I finally got in touch with the salesman who sold us the system, he said I would have to call and wait another 45 minutes to get an appointment to have everything removed. We have missed days of work and hours and hours of time and money trying to get this going and this is besides the checks written to Cox. How can a utility company be allowed to run so horribly. The AC issue is a very serious health hazard caused to my family by Cox.

A good selection of accessories for your cable and cell phone. They employees are very polite and helpful.

Cox cable customer service is worst ever. They have policies and physical limitations set up in such a way that customers are entrapped. I called to downgrade my service after seeing significant increase on my bill. They presented options that make very hard to change such as physical taking my current cable box to the office location and swapping for new one. In today’s day and age where they can change programming at mouse click, flabbergasted to learn that when it comes to reducing their revenue physical presence in the store is required. Can’t wait for all mighty wireless Internet to come up with cable service replacement and run this thugs out of business.

Customer service was great the actual service never ever works absolutely frustrating. My phone makes better Wi-​Fi then Cox cable

The office folks at this location seem fine but unable to get service to you if it has failed.
Cox Field Service performance is lousy.
Cable/​phone was done for one (1) WEEK while the customer service office kept telling that the technician would be there tomorrow in the pm for seven (7) days. The service department runs on their on schedule and does not follow-​up on its «technicians» to see it the work was actually done as promised or if they even showed up at all.
If DISH ever gets there internet act together customers will leave Cox Cable in droves.
Call your city councilman to air your complaints, Cox does not want to hear them.

Horrible service. They don’t show up when scheduled, can’t fix the problem when they get there and overcharge for cable. Avoid them if possible.

Horrible cable company and the contractors they use are not trained properly. They all follow a script and can’t troubleshoot if their lives depend on it. I have no choice but to use COX and will jump ship as soon as FIOS is available.

I live in Rancho Palos Verdes and my internet works for 10 min and then cuts out. I have called multiple times. It still is horrible.
One time someone said other people from all over the country were accessing the network I was on, and they tried to sell me something for an absurd price to protect the computer. Im not a computer expert but pretty sure it was bullshit.
Second time they sent someone to come «fix it.» It didnt fix anything,
Third time someone came and said he couldn’t do anything. I am currently trying to get someone out again.
I WOULD LOVE TO SWITCH INTERNET PROVIDERS!!! ANYONE, CAN I DO THIS?
I cannot find another service provider in the area.

Why can’t I give negative stars? Never mind that Cox has terrible in-​home service, mediocre customer service and unconscionably high prices, but the people at this store are downright discourteous, rude, and nasty.
On December 19, 2013, my father had some Cox equipment to drop off at this location. Cox itself should have picked up the equipment at our home, but my father decided to save them the trip since (1) they either miss the appointment without apology, or (2) they do show up and charge you a trip charge even when they shouldn’t, on the hopes that you won’t spend the 30 minutes on the phone with them trying to get the charge dismissed. I digress, but this is just the start of a long list of complaints regarding this company’s bad business practices.
This store closes at 6pm on Thursdays. My father arrived before 6:00pm that Thursday, but it took him until 6:03 to park and walk up to the store. The door was locked, but 5 employees were still in there. He knocked and tried to get the employees’ attention. Nothing. They didn’t even walk up to the door to tell him they were closed, or to see what he needed. Did I mention it was a cold winter night in the mid-​40s that night? And the evil urchin-​employees working here ignored an elderly man in his 70s. My father tried to get their attention again and they SNICKERED at him. Five worthless grown men laughed at an elderly man in his 70s while they watched him wait in the cold. My father waited for 15 minutes just so he could be rid of the equipment, since he was sure by that time someone would come to the door. No one did. The terrible people working at that store that night deserve to rot in hell.
My dad caught a cold the next day — more from being upset at being disrespected as well as having waited in the cold. He hasn’t made a full recovery. Thanks, Cox. I hate you guys, and I hope your terrible company goes out of business soon. You deserve it.

These people are terrible to deal with, overpriced, deceptive. They have an exclusive lock on internet in many RPV areas and the City is doing nothing to regulate these thugs.
Can never get a straight answer — they outright lie about the costs and features — once you are quoted a price — double it — none of the things you need to make it work Modem, Set top box, DVR — nothing that is needed to make things work.
Someone should investigate why the City does so little to engender competition and have Cox’s prices and practices better track fair prices…
Every time I deal with these people I feel like I am dealing with a timeshare company

Horrendous service. They have missed 3 service appointments and have made no effort to remedy the issue. Looking for another Internet provider on Monday.

What is this store really for? I went in with a billing issue, wasted my time waiting for an agent to help me, and then after explaining my story she said that they couldn’t address billing issues. OK that was a complete waste of time. Good thing I like hanging out wasting my time at stores that sell crap 300% more expensive than Amazon. What a waste of time and energy. Cox is a necessary monopolistic evil that if I could divorce from I would in a heart beat. But Alas this is America and cable companies are lobbying SOBs.

I have been very pleased with Cox, especially with this location. I have experienced excellent customer service and I never had an issue that a representative was not able to resolve in a timely manner. Very happy customer!

Wish I could give zero stars. The signal is so weak, if we get any service at all, that the wireless router (bought from them) has a range of about 10 ft. It makes for a family bonding experience, since everyone has to crowd around the router. I cannot even get reliable service in the next room. I wish there was an alternative.