Edible Arrangements

Wow, I am Surprisedly that so many people already give bad comments here regarding this store. If I could do No Star here for them, I would do it. I never ever ended up a long «talk» when going to a store. My order supposed be ready in the refrigerator waiting to be picked up. But, mine is not. I got in the store about 15 min earlier than scheduled time. The store manager told me, not ready yet and they haven’t even started to arrange my order. I was told to wait another 15 minute, which was fine with me, and I was about to walk out the door. But the Store Manager started his talk and address me how hard his works are, can’t promised customers. Why I looked so upset/​not happy… He was very busy.etc. I told him, I just want to pick up my own order and leave. He keeps going on his talking, not a single apology about delayed my order, even offer me if I am in rush, I can get whatever in the refrigerator which belongs to someone else…
The attitude and way he talked to a customer is very unprofessional, and unfriendly.
So, when you placed your order three days ago, the customer can’t show up 15 minutes early. Can’t showing disappointment after knowing your order is not even being started and has to listen to the lecture wasting time there according to their store policy!!!
Next time if you need editable arrangement, which location you wanna go, plz take a second thought…
Two days later, the store manger gave me a phone call and apologized for his unprofessional device and rude attitude. The owner was asking how they can make up for their bad business service. I said I don’t need a free item from you, but your apologies is accepted. But still they insisted and sent me a box of dipped fruits.
I don’t want to come here to ruin someone’s business, but I will tell people what I experienced. I will not delete what I commented two days ago, but I am telling people how the store owner made up their bad business truthful and sincerely here.

The chocolate covered strawberries were the most delicious I’ve tried! Customer service was excellent! I would recommend to anyone looking to surprise someone with a wonderful surprise :)

I would give it no stars if I could! I went online and ordered The cupcake shaped pineapples for our neighbors birthday. Order was placed on the mid morning-​afternoon of Thursday the 31^st of March for pick up today (April 8 at 10:30 am). Received a call from Ron yesterday (the day before pick up) saying due to technical difficulties they were unable to process my order. Keep in mind that I had ordered this a week prior. That I could go out of my way to a different store in Carson to pick it up. I told him u chose that store because it’s down the street and it’s the closest one. He said so what do you want to do cancel it or order something else. I asked him what kind of technical difficulty it was to not be able to have the order completed. He told me that they didn’t have that fruit cutter to make the cupcake shape that was on the website. (when i specifically went on the website, put in that store, and chose the ones that they said on there were available) I asked him what else he could do instead of that since it was unable to be done. His response was” let me look at the website” he proceeded to tell me what they had and I ordered one I thought she would like. We go to pick it up today at 10:50, and it wasn’t ready. We look in the display case and low and behold there is the cupcake shaped fruit on 2 different arrangements that he said he couldn’t do! I ask him and he tells me that he did it by hand and that it was very difficult. My response «so you did it for 2 other customers but not our order?» His response: «yes. Some times you have to come to a point when you can’t keep telling everyone no.» What the heck?! I ordered this a week ago! He tells me the box isn’t ready to give him a few minutes. He comes out hands me the bag and balloon (with no card that was also ordered) and offers to give us some hello kitty something for our trouble. Really?! I said no and proceeded to walk out. We get home and check out the fruit and it was horribly done!
This store needs a lesson in customer service. Will never order from them again.

I decided to send my woman an Edible Arrangement. So, I called a few times and no one answered. After an hour of calling, this man answers the phone and was extremely rude. So I informed him I would go ahead and place an order in person. When I got there I never met scuh a rude man as this guy in this picture. He ask for my name, address and phone number. I told him I did not want to provide that as Im paying cash and Im going to wait for it. He became upset and insisted on my information. I explained to him that I did not want to provie any information as I did not want to be on anyone’s mailing list. I did not get his name, every question he turned into an attack on himself. Another thing, I gave him a coupon and he said its not valid at this store, its on another store. He said sorry Im not going to accept that. So now calls his false add. I was here for Valentine’s day also and had a similar experience but never again will I return. Go buy a basket of fruit and give it to your love ones instead of this bad service that dont appreciate your business. Not worth it.

My daughter had a birthday party recently and this location made an outstanding arrangement that rivaled the birthday cake itself. With close to thirty kids there with their parents everyone was very impressed by the wonderful arrangement. You know you’ve done well when you have kids walking by cake to get to fruit. In all seriousness I literally spent a good deal of time there writing down the contact info for interested parents that wanted to get arrangements for upcoming events of their own. When all was said and done the party was a smashing success and Edible Arrangements was a big part of the fun. A thousand thank yous on behalf of my self and very happy daughter.

Avoid this location at all costs. They couldn’t care less about timely deliveries and the customer service was terrible all the way around. Awful.

Ordered for a very important business client. Web site did not indicate a problem with delivery time or schedule so I placed my order. As of this morning, 24 hours after order was placed the tracking advises «your order is being arranged», still not delivered, when you call the number provided for HELP, the line just rings and rings, no one picks up. Guess I know why, I’m not the only one trying to figure out WHERE IS MY STUFF? The order was to have been delivered yesterday, my credit card was charged for over $ 100.00 with the $ 13.99 delivery fee super fast, but getting your stuff let alone getting it delivered, not happening. Skip this one folks… not sure what their problems are but don’t waste your time or your money. Find another option for delighting your friends, family and business associates cause this location is a FAIL!

Wow! Talk about Great Customer Service… I left very happy thanks to AMY… She was «AWESOME»… She went above and beyond with my order… Definitely will come again…

I am very pleased with the Rancho Palos Verdes location!!! I placed an order for my mom on Mother’s Day and it was right on time and very fresh. My parents visited the store a week later to enjoy more fresh fruit and the customer service was AMAZING! I just placed another order to avoid using the store with terrible customer service in my neighborhood and Amy’s customer service was exceptional. Thank you very much Amy for your kindness and for adding the extra special touch to my Dad’s order.

Amy is fantastic. I have ordered from this store several times and the service has always been great and the arrangements are on time! Amy helped me pick out the perfect arrangements for my Mom’s surprise retirement and even made sure they would be delivered before school got out! Thank you!

Pretty bummed that I ordered for hubby bday and it wasn’t delivered until after 4pm to his work
— boo, he had gone home already and missed it
Let’s be honest, you get this stuff delivered to work for bragging rights
To be fair, they do say there is NO gtee on delivery time, but when your spending $ 100 on fruit — those orders should be done b4 3p at least
Fruit tasted pretty good (we had to organize a coworker to delivery it for us on the way home)

Store Manager Amy was exceptional, she was kind and patient even after I called her 4 times with the same questions. Because of Amy excellent customer Service skills, I ll be returning to this location over and over. Thank you Amy for making this visit a positive experience and your help.

The reason why this isn’t one is because I did get my order I just had to go through several unfortunate hoops to get it. So I placed my order 4 days prior to v-​day and was assured delivery on said day, so far so good. V-​day came and no word from my mom or the store. After I got off work around five I called and rushed me off the phone saying it’s ready but is waiting to be delivered. Now lemme back track and say I was never given a time for delivery so why not offer the option for pickup that’s probably a shame on me but the day of and no option same on you! I would have gladly picked up heck I’m sure there plenty busy and I don’t mind since I’m not far at all I just assumed this would be delivered in the morning as a nice surprise again I’m asking way too much at this point but far what I’m paying which by the way holy cow love cost a pretty thang yesir. So decide to take my ma out for dinner come back and wouldn’t know a door knob slip saying we missed em… You decide to finally show up at night!!! Though from these other reviews I lucked out but this brings my next point why not leave it on the doorstep like ups!!! So I called and they said that my order wasn’t back from the delivery rounds they were making (guess they can’t make return trips either) so I would have to either wait and pick it up or pick up a replacement of the same thing. Very unorganized and extremely inefficient. As I said I did get my order but at great lengths. Oh and the product itself was delicious and fresh so that was fine. If you have to order from these guys make damn sure you pick it up otherwise make sure your dog house is prepared.

Terrible! Husband ordered an arrangement for me for V-​day and they got backed up so they didn’t send it, understandable but what is worse is my husband called to cancel twice and they still sent it out the next day! Unbelievable! They don’t know how to listen!

*DOES NOT DESERVE EVEN HALF A STAR.
OLDER REVIEW BUT I REALLY HATE WRITING BAD REVIEWS so I was waiting it out to give YOU a chance. First time shame on me, second time? Unilocal.
an email to headquarters.
As a longtime customer of Edible Arrangements I am appalled and disappointed in the service my sister and I received from the Rancho Palos Verdes location, store # 1164. My sister placed an order this morning between 10am-​11am for our mother’s birthday and spoke with David. She confirmed with David that the order must be delivered by 3 (he promised between 2−3pm) and if he was NOT able to have it delivered by that time we would go a different route. David reassured her it would not be a problem and she went ahead with the order. By 5pm no order was delivered, no phone call was received. She called and I called and was told by David in a nonprofessional manner that «today has been a crazy day. This whole week has been very crazy.» And then proceeded to explain that per company policy an order can be delivered anytime between the hours of the physical stores business hours. Even as I repeat that to myself, it does not make sense. So if I place an order at 11am and was told it would be delivered between a certain times, it is a possibility it could be delivered at 7pm?
If that is true (I have never encountered this before) then David should not have promised otherwise. Associates make mistakes and if they apologize and find a way to rectify the problem then we could work something out. Instead he adamantly states he promised no such thing and they actually have until closing time to make a delivery. I called to speak with David who showed no concern or sympathy for ruining our surprise for our mother and he made me feel like this is an everyday occurrence. Was not helpful, did not apologize and actually made me feel worse! I asked to speak with the owner Hashin who basically is insinuating that the order is in place and has been set to be delivered before STORE CLOSING TIME. At this point my sister already cancelled the order. He offered to set another delivery and throw in a few «extras» but I really feel it was insincere and my mother was no longer at home to receive a surprise.
I have to be honest because that’s the only way I know how to be. This email will not only be sent to your company but I will share my experience with others. My family and I order from your company no less than 3 times a month at different locations. This was our first and last time doing business with this location and maybe with this company. I understand that the franchise is independently owned but there should be a code of conduct, a standard to withhold, and make a way to make sure the franchisee trains all associates in providing great customer service. As a franchisee myself for a different franchise I know we have to maintain the integrity of our company and store #1164 is lacking. I explained to Hashin that I will be contacting corp and I am not satisfied with his locations service but even then he did not show any concern. Never again.

Amy was so thorough and patient and sweet on the phone when I ordered for pick up. She also had it ready in a reasonably quick amount of time. Thank you!

THIS IS THE WORST STORE EVER. Not that it matters because if you order something online your gonna get redirected to the closest store. I placed an order for valentines day and my order went through this store. I needed to make a very specific change to my $ 100+ order but they have not picked up all day. I called them 32 times. I checked it on my iPhone. This is a P.O.S. worthless business with absolutely NO customer service whatsoever and they are NOT picking up their phone. This sucks, I AM NOT HAPPY!

Wow I am speechless
Ordered an arrangement
almost 10pm on Valentines Day still not here
I had called the 1800 number because all day this store has not answered the phone…
Customer service told me the order was being processed, the girl I spoke to assured me it was going to be delievered before 9pm (cut-​off time).
CORPORATE please look @ this store.
Bad Bad Bad Bad Bad location for an otherwise great company.
Should have checked on Unilocal prior to ordering online.
Torrance store has great reviews
RPV store Shape up or Close down
Stop Dissapointing People

Came here to write my bad review and wow so many pissed off customers already! I can imagine a lot of angry and disappointed customers that ordered stuff from this Edible Arrangements for delivery on Valentine’s Day.
In my case, I didnt know I was getting a box of chocolate covered strawberries so I did not suffer like those who were expecting and waiting… my box finally showed up at 11 PM, one hour before midnight.
My early stage pregnant amiga on bed rest texted me at 8:30 PM asking if I got anything and I was all confused… «was I supposed to get something?» … 9 PM nothing… 10 PM nothing… my friend told me to make sure I answer the door or else they wont deliver. Getting sleepy and tired… I waited for my strawberries while reminding my friend to not be pissed and stressed about the gift not arriving because she was getting heated at the company. The cut off time for delivery was supposed to be 9 PM… «Happy mood for the baby! Happy mood for the baby!» I said to her.
So at last… the strawberries arrived. It wasn’t kept cold very well and there were quite a bit of juices in the box. I wonder if they used any ice packs while driving around making the deliveries. Also the strawberries varied greatly in size. Some were big and some were so small which made the display looked half ass, hurried, and silly. I’ve gotten chocolate covered strawberries from Fannie May before and they were much much better in presentation, quality and sizes were consistent as well.
The person who delivered my strawberries was a young woman… seeing how late it was I told her to be careful for the rest of the evening since she had more deliveries to finish… and door bells to ring at that hour of the night, yikes!
Other reviewers here mentioned that they had ordered arrangements to be delivered to people’s offices and those never arrived at the time promised. So what was meant to be a pleasant surprise gesture was ruined as people needed to get off work and go home… double yikes!
Lastly, my friend sent a box to her mom and that box never arrived. She is now filing with paypal to get a refund. This company is a waste of people’s valuable time.
Poor planning and execution RPV Edible Arrangements.
all the stars in the skies for my thoughtful friend and 1 star for this Edible Arrangements.

Mass confusion among employees some of whom apparently don’t always work at this location. While polite they seemed completely baffled and confused trying to locate not only the order I was there to pick up but everyone else’
in line as well. Granted the arrangents look nice and you can never put a price on pleasing a loved one but everything up in this joint is waaay overpriced and not worth the frustration of repeating your name and your order over and over and over and over.