Big Lots

When I call and ask for a specific item and I am told its I stock, my expectation is for that item to be in stock when I arrive. These employees are horrible, no dedication to the store or customer service.

I wish they would’ve left it «Pic n Save.(Old School Name) But it’s still pretty cool though.
Love looking for cheap snacks for work and they even have some banged up Monster/​Starbucks drinks, at a good price!
The only problem is that some of their pricing… Is the same as Walmart.

This is a very nice Big Lots. Clean, well stocked, etc. That being said they do not have the best staff. Multiple times I have been looking for something and wanted to ask an employee where it was just to be ignored. Check out clerks are the same. Indifferent to the customer.

Today I went into Big Lots with a 20% off coupon that was handed to me yesterday with the comment of come back Saturday for 20% off everything. Today is Saturday. I spent an hour filling up my cart expecting the discount. When I got to the register the cashier told me I could not have the discount until 2:00 which was neither said to me earlier or stated on the coupon. It was only 2 hours away. The cashier watched me leave an entire cart of merchandise because she would not allow the coupon. She even offered to empty the cart for me! This is not good customer service or store practices. I am happy that the store us doing so well that they can turn down a large sale for an arbitrary time limit of 2 hours. I will never shop at Big Lots again and I gave them a lot of business over the years.

I really like this location & the store! The parking lot is super easy, which is refreshing! They are always having sales on miscellaneous items & I’ve even gotten some great deals on furniture items. If you’re looking for some nice area rugs for the house they always have sales on these & also have a variety of different sizes, depending on your needs. All & all you’ll be happy with this store & the plaza is super clean & safe!

I’m here probably once a month to pick up cleaning products and detergents, assorted canned foods, and toiletries… Best prices around town on all three, especially on Tide and Colgate products. Big Lots also has a large assortment of household kitchen and garden items, electronics, furniture and even a rotation of seasonal holiday decorations.
The store is quite large; a bit unorganized due to the sheer amount of items they carry, but very tidy and you can almost always find something you may not realize you need… Hangers, an 8GB USB flash drive, throw pillows, and a pair of windshield wiper blades in my case.
My only issue with the store is when I’m ready to checkout… The register counter area is not big enough to place more than three items upon and, sorry to say, the cashiers are usually ineffectual. I’m almost always stuck in a meandering line for at least ten minutes in front of a customer purchasing a years worth of Progresso soup or a couch. When the cashier calls over the intercom for assistance, help usually arrives once the line dissipates.
Frustrating to say the least, but this is expected when you shop at a closeout retail chain and the deals you receive really outweigh the slow customer service.

Great deals and good prices the only thing I don’t like is that you wait for ever to check out they always have just one cash register open, sometimes I just leave

Compared to other local Big Lots, this store is very large, clean, and organized. I brought my mom here while she was visiting from out of state, and she was in discount heaven. I think she made me drive her here like, daily haha. It was pretty bad. I bought a lot of snack/​grocery items, hair care, and my mom stocked up on some nice home décor items to take back with her. We both got some beautiful wall art at a really great price, and she got a couple decorative cushions too. This store doesn’t have absolutely everything you might need, but it has most of it. I’ve noticed many items are comparably cheaper than other retailers like Walmart. I try to come here now for kitchen supplies and random things I need around the house, I also like the pet care section and have saved some money on supplies so far. I went to the Big Lots on La Paz recently (expecting similar store quality) and it just wasn’t the same. Although I did notice that some of the higher priced items like fancy headboards and furniture were significantly cheaper at that location than in RSM. go figure. I left disappointed and empty handed, so now I stick with this location. Glad we discovered it!

This was our first visit to a big lots, and we really didn’t know what to expect. I have to say that we were pleasantly surprised, the store was clean, organized and had some great cheap prices. I didn’t know if we were going to get a dollar store format, but will be sure to visit again.

I am from San Diego and my review is based on knowing how unorganized most SD Big Lots are. This store was huge, clean, organized and very well stocked! I love going there whenever I am in OC to see what trinkets I can find that I don’t really need… but end up buying because the store has purchasing appeal!

terrible workers they have no respect don’t pay attention to u when ur checking out. don’t put the items in the bags all the way. when u go up to them they talk to other people it is just very very very rude need to pay more attention to the customer paying u for the items.

Of all the Big Lots in the area, this location is definitely my favorite. I come here for all of my pet accessories, cleaning supplies, and whatever I happen to stumble upon while I’m there… which is usually a lot.
The store itself is very clean and organized, which for me is a huge deal.
The BF loves their random pop tart flavors, which I’m sure are either expired or near to expiration… but hey, I’m not the one eating them.

I am simply baffled and very angry at the poor customer service from a manager at this store. He was not helpful at all and quite rude. I was trying to return or exchange a pair of gardening scissors that did not work properly but I lost my receipt. I would have understood their no return policy without a receipt if the manager would have told me in a polite way. However, his rudeness about how that is store policy and how I’m stuck with the item I purchased was unnecessary.
I will never buy from this store again, instead I will spend money in stores t that have customer service and satisfaction as a priority. Big lots «savings» are just not worth it.

Stopped in here looking for a few specific items over the weekend, but they didnt have any of them. I left with a handful of other items though, so the trip wasnt a total loss :)
This Big Lots is really clean and well organized. The staff is very friendly… the woman working must have noticed I looked confused and asked if I needed help finding anything. They guy that checked me out at the end was also very friendly.
Some of the items in the store, price wise, shock me. I always expect to get a really great deal at Big Lots, and a lot of the time you do — but sometimes things catch me unexpected with their high price tags.

I’m a big time fan of Big Lots! They always seem to have great deals here that are better than Walmart sometimes. If you thought $ 5 movies were worth it, sometimes you can find $ 3 movies at Big Lots! I’m a big fan of bargain hunting and you can find great deals here. There’s also a Wendy’s close by so you can have lunch then come here and walk off a bit of that meal. There’s also a Walmart Market next door where you can buy fresh produce and groceries. So convenient!
Always a great place to shop for toys and presents for birthdays and holidays. You can find food, beauty products, and even furniture! Great place just to browse around to see what you come up with.

Alright, this place lives up to it’s current commerical «BIG LOTS, BIG SAVINGS» IF you can find the savings… LOL. This store is so unorganized and reminds me of an old ladies house who doesn’t want to get rid of anything and holds on to random things. They do have some cool random decorations for the home and if they’re on markdown, they are priced cheap. and also a pretty good gardening section… but everything in the store is just kind of THROWN AROUND in random places. Some items are broken because they have been rumaged through and no one comes around to clean thre aisles or organize the store. One time in the candle seciton I saw a couple of candle displays opened up, unwrapped, and just left there on the ground… like an adults TOYS R US… During the holidays I come here for christmas lights, decorative bows, and things of the sort because they literally turn half of their store into christmas decorations. However, it would be extremely hard to go here in search of a particular item because I guarantee you will not be able to find it due to how unorganized the store is. The employees don’t really care abou their level of customer service or the apperance of the store either. Every time that I come here they either have one older cashier who is taking her sweet time, or 2 hispanic looking chicks with bleached blonde hair gossiping to eachother in spanglish as they ring people up. Like I mentioned before, you can find some «big savings» here if you are patient and want to search around the store… For that, it is OK. I’m glad places like this exist for those of us who like a good bargin and are constantly looking for decorations or little things to ad to our home… i just wish they were more organized.

My daugher and I sometimes wander through the store and find a deal or two, but I definitely don’t do any major shopping here. It is true that you can sometimes find the same item at other stores at a cheaper price, but it’s still interesting to look through. I mainly like their gardening section. I have found great hanging wall planters here for such a great price in comparison to Lowe’s or Home Depot. I do enjoy looking through Christmas decorations and such, but am looking forward to them bringing back their gardening section once the holidays are over. I’m on the hunt for another hanging wall planter for my succulents, so I’ll definitely be back.

This is a super clean and tidy Big Lots — and wow — I think I’ve just about gotten over my surprise to find one in RSM. (When the Walmart moves in to RSM soon, THEN I’ll be even more surprised)
Big Lots has some great deals sometimes, yet conversely, sometimes items there are more expensive. (eg. you could go to a dollar store and find the same items)
My issue with this store is with the organization — I couldn’t really find anything. There didn’t seem to be any order to how the aisles were laid out. Some hanging signs labeling departments, or directional signs, would be super beneficial, especially if you don’t have much time.
Everything seemed to be well stocked — from socks, to writing paper, to decorations, to picture frames, to food (great deal on brand name cereals).
Might surprise yourself and find a bargain or two.

I want to issue a challenge to the employees of Big Lots:
Try to be slower and less efficient.
I don’t think you can do it. I came here on a quiet afternoon to find one short & stout Mexican chick scanning items at a pace so lethargic I was sure baby Jesus hit the slo-​mo button on the Remote of Life. I counted at least 4 other employees hanging around by the other registers, though, of course, they all avoided direct eye contact with me and the 5 other people standing in line for fear of being forced to offer assistance.
I’d only attempted to shop in a Big Lots once before and — surprise, surprise — I tossed my items down and left after the clerk took an eternity on a single transaction. I know it might be asking a lot, but I just want to get IN and OUT with my cheap crap as quickly as possible. It’s not like Big Lots is stocked with awesome stuff that’s worth the wait. My cart consisted of some wrapping paper, a couple $ 3 DVDs and off-​brand toiletries. Honestly, I’d rather spend an extra $ 5 and do my shopping across the street at Target.

I love Pic n Save! You always get good deal. Staff is very nice and helpfull. And you’ll never know what you’ll find like Maksa crystal to antique reproduction WD 40 cans.