Performance Lincoln Ford

Stay away! We took our car for a recall and a had to get a few other things done. First of all — way overpriced. Secondly, a few days later I was driving on 80 with my infant in the car and my car just shut down. We had it towed to two other mechanics who looked at it and stated they were baffled as to what was wrong and recommended that we bring it back to Lincoln. When we called Lincoln back they were extremely rude and unprofessional. They should have been a lot more accommodating for all of the issues we have experienced after brining our car in.

Bad service department! They said I needed a new dual clutch on my 2013 focus they ordered it saying it would take 6 – 8 weeks. I never heard from them, when I called they said they forgot to order it. That was 6 weeks ago and they never contacted me back to tell me it came in. I bought the car from them and had a good experience however I will not go back. Maplecrest Ford is going to fix my car!

Horrible service department. I wish Unilocal allowed negative stars. They had my truck for a week and gave it back to me without figuring what was wrong with it! Are you kidding me? It shuts down while driving and needs to be towed. And all the codes the computer records and they don’t know what’s wrong? This is the last Ford I or my extended family ever buys.

Service is terrible. They told me my car would take 2 days to fix and it took 9. They said they would cover the full cost of my rental for my inconvenience. So far for the last 4 weeks Matt has been getting the check sent. It has been nearly 8 weeks since I picked up my car. I would much rather them tell me they wouldnt pay for the rental then to be jerked around and treated like a moron each time I call. Literally no one there helps you when you call. No one seems to know much of anything. Now right before Xmas this mother of two that works full time needs to retain counsel just to get reimbursed. hate this place!

Blinking Light of Death!!!
6 days repair, picked up the car paid these crooks basically to make my car worst and dead for the first time. i amwriting this review on Sunday right after coming out of church. Car wouldn’t start, waiting on roadside assistance! My car was still new 2014 went for a simple headlight issue and ptu hub bearing change!!! After I got the car the car was feeling worse driving and eventually this happened my car is a dead and does not start !!! Do not trust them with your car!!!

I wish I would have listened to the reviews of this dealer before I bought a car from them. Everything started out great, until the papers were signed then all the cordial customer service that is deserved when buying something went out the window. You then become, just another buyer… nothing special.
Note to you Performance Lincoln Ford… anyone can go to any Ford/​Lincoln dealer… if they chose to buy from you, be thankful for their business, don’t continue to insult your customers, especially when YOU WERE THE ONES AT FAULT!
You do have a choice which dealer to use… avoid these guys!!!

Completely agree with the reviews here. I dropped my 2013 Fusion for service on a Sunday (with a Monday appointment) for tires, brakes, and a few minor recalls. By the time I finally got it on Thursday evening I hadn’t received a single call about status and got the runaround every time I called. When I picked it up, I had a brand new scratch on the bumper. I called to ask how they planned to handle, after initially being told it would be hard to prove that it happened there, I was told twice that Ray the service manager would call me back but he never did. Don’t waste your time or money.

Well… to continue with the poor ratings this place gets– I waited for 2 hours… for an oil change. There are places that change oil/​filter in 10 minutes… this place should just be called Ford bc there is no performance.

Our ordeal started on June 29^th when we gave the dealership 2k for a Ford Fusion. We told them what we wanted in the car we signed the papers and went our way. The next day or so we were told they didn’t have a car for us and would have to search for one from another dealer. We left for vacation on July 11^th and still no car. During the course of our vacation apparently they found a car because when we go back we got three messages. One was they found a car, two was here is the vin # for your insurance and get this three was the deal fell through and we don’t have the car and that was the last message we got from them. We had to call once we for home on the 18^th to find out what was going on. Of course no one around or they we with customers, whatever the story of the day was. Anyway they had to call me back, they didn’t. I called back and spoke to some manager who said he’d look into it. I don’t remember his name but I never spoke to him again. It’s like he disappeared in oblivion. So then I followed up with the sales person who could barely answer his own name. He said they still hadn’t found a car yet. I said have a manager call me. No call back. This time I called and before she could say anything I said I’ll hold. The managers name is Bernard and he’ll promise you the world and give you nothing. This is late July by now and he’s telling he had a deal with some dealership in Pa but the guy pulled out. I finally said I wanted my money back. He said he would take care of it the next Monday since it was Friday. In the meantime we went to Motion Kia bought an Optima the same day loaded with everything, love it. Well guess what? Ford out of the blue found us a car. We said sorry you’re too late we already bought a car and we already asked for our money back from you. So now remember Bernard said Monday, well we called and they gave us some reason so it would be Tuesday. So I call Tuesday. So I call Tuesday only to find out that the paperwork go filled out this past Tuesday and the controller had to sign it but he isn’t in until today Friday 8÷2÷13 and then it will be processed sent back to the office so we should see a refund next Monday or Tuesday. SO I called my credit card Yes the dealership takes them for down payments, told them what happened and they put the money back in my account and are going after Performance for the money. So 2 things don’t go to this dealership but if you’re crazy enough to go use a credit card for the down payment.

This dealership has the worst service ive ever seen and are the sum of the earth. I bought a truck that almost didnt make it home bc it had issues and all they did was give me the run around. They threatened me stating that if i got a lawyer it wouldnt matter bc they had lawyers too. Do not go to this dealership and please spread the word.

Performance Ford in Randolph finally gave us back our deposit! I would be aware of them and never do business with them. we found out they did this to other people. They are liars… they get you in and make all kinds of promises so you leave a deposit and then the next day they change everything and if you decide not to do business with them they try to keep your deposit! We didn’t even sign any final papers with them and they did this. They do not answer or return your calls either. I believe we only got our money back from my 20+ emails and had to threat to come in tomorrow and was not leaving until they gave him our deposit!
They are liars and thieves!
Our salesman Steven and the finance mgr Dennis. crooks!
Just warning you!

Avoid this place at all costs. They are shamelessly in the business of bait and switch. Totally unethical, even for car salesmen. We were shopping for a particular Escape, and called them after locating the car in the inventory. The «internet rep» «built» the car for me over the phone, gave a very solid figure in writing, then added two bonuses for auto show and appointment. She also said it would be zero percent financing and we had great credit, so we made the long trip there. I would have bought the car, but they started the bait and switch for no reason, because the options were the same and would only sell if for 3 thousand more. We walked out. Total misrepresentation!

My wife and I bought 2 cars from here, yes they are very friendly and helpful. Then comes the time you you things done to your car, both of our cars. Routine checkups and recalls. Sadly they fail 90% with us, the last time they just didn’t listen and flat out lied to me about what they did! I called Ford to find out that they didn’t even fix one of the recalls they said they did!!! so if you want a car and get service I won’t recommend them at all. On a side note I have own a few cars and I have never experience the silly stupid lack of communication at a dealership !
!!! update 1÷17÷2013 !!!
okay it gets worse … our car we purchase there we traded it in at another dealer. When we purchase our car from Performance we added a plan a maintenance plan for up to 100k. we paid another 4000 dollars more for this. When we trade in that car the other dealer told us to make sure we get that money back from this dealer. So we went let them know and made copies and they sent to forms to Ford for our money to be return. They said it would take about 4 weeks… well it came and went on Jan 15 my wife calls and they said oh funny thing we mail it and it came back! she ask what address well, it was the right one (i believe they never mailed it) My wife went on the 16^th to get the check and the place was empty no one was working there but 2 sales and the girl at the counter, she gets the check and see it was dated December the 18! wow they were holding it and not calling us on it, hoping we would forget… stay away from this place they are liars and don’t know what and how to treat customers !!!

Its not a good place to shop for a hybrid.
My wife and I stopped here one day when we were looking at the Ford Fusion Hybrid. The salesman was courteous and explained that the that they did not have very many hybrids there. He let us test drive one, but the model did not impress us.
The funniest thing was when the sales manager came over and said «all hybrids are the same», which if you know anything about hybrids, is grossly innaccurate.
We left and went to another dealer.

This is the second time I have been to this dealership in the past 7 months. It was as useless as the last time.
The first time I was ready to buy a car (Ford Edge) and walked out thinking, maybe. They let me leave knowing I was going to look at an MDX, which my wife really likes (she has had two already), with the comment that they can do better than the price they gave me, but only if i committed to buy the car. We got the Acura MDX because the Acura dealership in Randolph knows how to treat repeat customers.
Yesterday I went back because the lease will be up on my Lincoln MKS in a few months and I wanted to see what deals they might have on 2012 MKS. I made it clear to the salesmen that i was not ready to buy. But as usual at this place they want a deal fast and that day. I was put thru the «tell me what it would take to walk away today with a car» routine. In the end the General Manager spoke to me and essentially told me my number was absurd.
The good thing coming out of this is, I will not be going back to this dealership ever again. I have also crossed the MKS off my list of potential cars. They have jacked up the price was 20% and it is about to get replaced by a whole new 2013 redesigned model, which the early pricing is higher yet.

We purchased our Edge from this dealership when it was Trebour. Right away they changed to Performance. If I could give this dealership less than a star I would, as the service at this dealership is horrible.
We have had a problem with our car and no matter how many times we call, or who we talk to, NOBODY returns calls. Even when you stop in and get someone to tell you that they will personally follow up with you, it NEVER happens.
I would not recommend this dealership to anybody. I know that if you are in Western Morris County the choice is not great if you want a Ford, but you might be better off going up to Condit in Newton.

I had a very bad experience shopping at this particular dealership. I was promised a deal by a sales manager there, Ryan Magid. He promised that ANY deal I got from another dealer in writing they would beat. I was offered $ 17 400 in writing from Wayne Ford for my Ford explorer. I was turning in a lease and bought out the car. He wanted $ 2500 just to take the thing off my hands citing the reason that they would lose money on it and it wasn;t worth anything. He said no dealership would ever pay for that car. We had made a deal for a new explorer that I put $ 1000 down on. I waited 6 weeks for the new car and Ryan waited till the new car was there, asked me to come get it and THEN hit with the I won’t match any deal and you owe me $ 2500. He even promised if I could get a deal from another dealership he would sell the car I had ordered and waited 6 weeks to any other dealership that offers me a better deal he can’t beat. I found the deal at Wayne Ford and asked him to sell them the car. He flat out refused. working with this man has been nothing but a string of lies and deception. He is the true embodiment of a sleazy salesman. I was angry and would have never written to you if they had just given me my $ 1000 back in a timely fashion. I spoke to Ryan 3 times after parting ways just asking for my money back since I didn;t get a car from them. 3 times he told me he would take care of it…3 times I was completely ignored. (Over the course of 2 weeks) I then spoke to his Sales Manager, Rich, about the entire ordeal and asked him for my money back which he assured me would be taken care of. I then called back another week later, spoke to Rich again who assured me he would really take care of it this time and still absolutely nothing… I just spoke to their office manager Kathy, she seemed very nice and said she would take care of it but hey who knows… waiting to see… It’s been over a month and no refund…

I think this is the first review ever that I have given 1 star. I am currently shopping for a new car. I went to look at the Lincoln MKS and take a test drive if possible. After standing around for about 15 minutes we finally got a salesperson to talk with us. 1^st let me say that I had done extensive research which should have tipped the sales guy I was serious. He was very friendly and he said that he would pull a car around for me to test drive while he ran the numbers. It was a fully loaded white MKS that had all the features that I was looking for…
Here is where it gets interesting. When the salesperson went to give me the keys he said that it is low on gas and gave me a slip to go to the Lukoil and put $ 15 into tank. Okay that is a little weird since I have tested About 5 cars of similar price range and I doubt the BMW dealer would ever ask a customer to put gas in the car. Not too much of a big deal since it was late when I stopped by and I am pretty cool like that. (plus I wanted to check out the gas cap less feature). I pile my wife and 6 year old son in the car and head on down the highway.
The car drove great. It was everything and more than I had expected. Can you guess what happened As we were driving down the hill by the County College of Morris? Ding Ding you win a prize! We ran out of Gas. I end up having to walk across the street to the gas station and beg them for a gas can. I called the salesperson telling him that I was going to be late because we ran out of gas and i am in the process of walking across route 10. I was still pretty cool about it and said I am going to use this to my advantage when I negotiate the price. I finally get back to the car with my not so happy wife and 6 year old kid flipping out. As luck would have it the cap was not on very tight and dumped gas all over my arm. I now had enough gas to drive across the highway and put the remaining amount on the slip into the tank.
Now I drive back to the dealer and do not see my salesperson anyplace. I walk to the desk and the girl pages him several times. After 10 minutes I am really not happy. My wife is angry and my kid just wants ice cream. I finally just give the keys to the girl and walk out the door. (Okay not really walk out the door more almost kill myself because the door by the desk is raised and you step down, but that is another story.) Once i am at the car my wife has become miss super nice and I am Mr I hate the world. She asked if I got the price and i said he nevr came back. She said he was in a car next to where I parked the test car. She says he must be helping one of his customers with a car they were picking up. I decide I will give him the benefit of the doubt (although the car he was in had been there when we pulled in and drink cups in the cup holder). I go back inside and get a pen and a post it note from the girl at the desk. I ask him to get me the price on a car with all the same features of what drove. I left my name, email and telephone number. It is now 1 week and obviously he is not calling me. I know they found the keys since the car is back where it came from and the keys were with the note.
I am really surprised that this is the service that I received at the dealership, I did a ton of research and had a pretty good idea on the amount the payments would have been. The dealership only has very few Lincolns on the lot so it may not be the money maker for the. I checked and Lincoln of Wayne had several cars that where what I would be interested in. I decided to cross the Lincoln off my list. I figured I could buy the car at another dealer, but I know that they would be the dealer I bring the car for work.
My suggestion is that you check out other dealers if you really like a Ford or Lincoln.