Coastal RV Center

This is in response to Cindy. The couple that thought the $ 95 charge was excessive. First of all I was quite surprised about their complaint. First complaint in 8 years. This all started out with about a 15 minute phone conversation about their AC not working try to diagnose problem over the phone so they wouldn’t have to come in and also trying to save them money. This is our busy time of the year and we are normally telling our customers that we are about 1 to 2 weeks out. Because of their situation being 100 degrees plus outside we told him that we would squeeze them in. Putting our other jobs aside trying to help them out. And we did much more than just push a couple of buttons like they claim. We completely disassembled the rooftop air conditioner test at all capacitors tested the thermostat and also tested the compressor we found that the compressor was bad. And since it was a new unit we would have had to get Dometic to send a new one which they obviously did not have time for. After spending over an hour with them trying to help them out they started to leave as though our services were free that’s when we gave them their $ 95 bill some people just don’t have a understanding what it takes to run a business so for $ 95 they received a 15 minute phone call we checked the vehicle in we check the vehicle out and spent at least 45 minutes diagnosing the problem. And they call that highway robbery come on guys really

I wish We could give them a zero for their service department and customer service. We were traveling in the Charleston, SC area when our new roof top air conditioning quit working properly. Good Sam could not get us in, so I did a search of local RV dealers. Found good reviews on Yahoo for Coastal. We made an appt while we were about 4 hours out of Charleston area. Upon arriving they were attentive. They pushed a couple buttons and within about 15 – 20 minutes determined there was nothing they could do. As I was preparing to leave-​I was hit with a $ 95 bill. I could understand a charge for the few minutes they worked with me-​but $ 95-​highway robbery! So, if you are traveling and need help-​keep on driving!

While on a trip from California, I was getting ready to leave Oak Plantation Campground when I discovered that I had no electricity from the batteries in the motor home. I called Todd and he told me to bring it right over. He found the problem immediately and fixed it. Not only that, he didn’t charge me a thing. I was back on the road to continue my trip in 15 minutes. If I lived in Charleston, he would be my «go to» guy.