HORRIBLEHORRIBLEHORRIBLE! We installed a BRANDNEW chair lift in our home, used twice. My Father passed away and we asked if we could get it un-installed and not pay the balance. They wanted us to pay the balance in order to take it out. So now my family is stuck with this chair lift and obviously kept it. Who pays for something they have to give back? No thanks. What a neat $ 4,500 laundry lifter… SCAM! Go someplace else.