Schwartz Ross OD

Absolutely horrible. I had an eye exam to obtain a prescription for glasses and contacts. When I made the appointment, the secretary did not advise me that I needed to bring a backup pair of glasses with me for the drive home after they dilate my eyes. Although I had asked her if I had to do anything to prepare, she replied no. When I went for the exam, Dr. Schwartz refused to do a complete examination and dilate my eyes because I did not have a backup pair of glasses with me. Therefore my insurance paid for a full examination, but I did not get one. I offered to remove my contacts and even brought a case with me. He told me it was not necessary and he would test me with my contacts in. After the exam, he would only issue a prescription for glasses and not contacts. I ordered the glasses through him. I picked them up fully trusting that they would work. The tech said I did not need to test their vision quality there, even though I offered to take out my contacts. The tech directed me not to remove my contacts and explained that she only needed to test the fit. After I got home, I removed my contacts and tested the glasses. With the glasses that he prescribed, I was seeing severe double vision. I immediately called to make an appointment to get them fixed. I was ready to come back right away. The secretary advised me I could not come in for another 6 days and she would not give me an appointment. She said to arrive anytime between 9 and 12 and 2 to 4. I waited out the full 6 days as directed. When I showed up during the prescribed time, she did not have my file ready and she had completely forgot I was coming in. She asked me if I had an appointment. Then she was annoyed I didn’t have one. I reminded her I tried to make an appointment and she didn’t let me have one. She then told me they were busy and I had to leave and come back again at another time because they do not have time to see me. I am so pissed. Completely incompetent. They cannot issue proper prescriptions nor can they make proper appointments. When I was finally allowed to come back, the doctor had to correct his prescription. His second prescription also did not work. Needless to say, after paying him, I was not able to get a working prescription.