Old Navy

Customer service a JOKE, you ask a question maybe this in another size, oh if it’s not there. Then we don’t have it. Walks away. Hey about looking somewhere in back, next table etc.
NEWS FLASH: customer was here to spend money. One of the associate, maybe asst. manager
YOU my dear need a lesson in customer service. Too busy talking to your co worker to help. No thank you, will spend my money and time else where.

Maturity customer service compassion empathy all things I find missing at Old Navy. on a recent shopping trip with my family at the Mount Shasta mall we lost a purchase we made at another store it was close to closing time and my wife went back to Old Navy to see if we left it there .the girl who greeted my wife decided her circumstance was hilarious to her and laughed at my wife for losing the purchase. my wife looked around the store but was not able to find our lost package. uncomfortable with the behavior of the sales girl when we return home we called the store and ask to speak with a manager luckily enough it was the same laughing girl from earlier who answered the phone. my wife very displeased with this girl’s behavior and demeanor asked to speak to the store manager she said I am the store manager. there was no way a manager of Old Navy would be behaving this way. so my wife asked the girl if she was a supervisor or a manager and the girl repeated back to her I am a supervisor manager I am a supervisor manager this happened 3 times finally the girl identified herself as the store manager. this we have no believe or trust in, a store manager would have had better communication and problem solving skills then this girl had. at that point we ended the conversation. just a side note when we communicated to the original store we made the purchase from what had happen even though it was our mistake they happily replaced or item and said let me make your day now that’s good customer service. I challenge Old Navy to strive to give excellent customer service at all points of the day from opening time to closing time. although my family will not shop at this Old Navy for some time we love the products and will continue to shop online.

Not a bad location! I was pleasantly surprised that the mall even had an Old Navy. Friendly service and well stocked!

Old Navy is usually my go to store bcs they have my sizes! But honestly I’d rather lose a little weight to be able to shop somewhere else now. I got a Christmas jacket that was too small so I tried to return it today, it had tags on it but no receipt. The jacket was $ 35, they gave me $ 15!!! And said the gift card needs to be mailed to me in a week, why not in the store. «That’s the policy» ARE YOU SERIOUS? Way to inconvenience customers! I don’t care for the cash, I wanted to gift card to get something but to be mailed? Now I have to sit around and wait. That is the stupidest policy I’ve ever heard of.
Now I actually found the receipt my fiancé purchased and actually paid $ 19. They Gave me $ 15. So they took my $ 4, for what!!! Yes $ 4 is not a lot but its the principal. You want to keep loyal customers that have been with you for years. Treat them well! I’m done with them.

Friendly staff, typical Old Navy… Check out their sale section, I got a bunch of shirts for like $ 2 that were staples and the rest of their items were pretty inexpensive. I left the store with about 4 or 5 things and paid less than $ 20. Almost left feeling guilty.

The people are always nice and helpful. I never pay full price for anything. They have awesome clearance specials and what I do which I highly recommend is
CALL AHEAD TO FIND OUT WHAT SPECIALS ARE GOING ON IN STORE TO SAVE TIME.

Old navy has great clothes that are affordable for the entire family. They even have a maternity section. Tons of changing rooms and a bathroom in the back.
I’ve never had a problem with customer service. (It’s pretty standard that any store is going to give you a refund the way you paid.)
I never pay for anything full price. Their sales change every week, and if you want a month or so it will go on clearance.

Terrible customer service. I had purchased family members online clothes for Christmas, some of the shorts did not fit my dad, when he tried to exchange for something he did want they said no he could not. And he was embarrassed that they were going to put the money back on my card because he didn’t want me to know he didn’t like it.
And they make people feel bad. Very rude, short and snippy. Never shopping here again, online or in store. Customer service is everything, I rather spend more at Nordstrom.