Redding Yamaha Sea-Doo

Service department is the worst. Took my bike in and they told me it would be done in 4 days but then they called the next day and stated a part would not be available and repairs would be delayed 2 more days. When I picked up bike it was running rough and when I told the service person he stated that the way it sounds. I told him it had never sounded like that but he told me that what it sounds like. I drove it home and on the way home the engine light came on and I returned and the service person found a line unplugged. This is the third time I had my bike service here and every time they would not complete work on time and this is the second time and I had to bring it back because they failed to complete the work correctly.

It was the worst of times, it was the best of times…
Living in this area, it is insane NOT to have a water sport vehicle. Two of the best lakes are within an hours drive.
I had heard mixed reviews from friends and family. I had read the reviews on here, but I wanted to check it out for myself.
First off, every single employee at RYS are EXTREMELY polite, and very friendly. Some of the best customer service that you will find in the greater Shasta area. Emails, phone calls, etc are returned very promptly.
Pretty much every person I spoke to knew Volumes about each and every vehicle there!
The only drawback, if you want to call it that is their sales/​negotiating tactics. Or lack there of. If the ski-​doo says 15,000k, you are probably going to pay 15K. If the red and white moto cross boots say 85 dollars, you will pay that (plus tax).
In their defense though, they were within a few hundred dollars of every other Yamaha dealer in Northern California, and believe me I checked.
While the prices are pretty static, the customer service makes up for it.
At the end of the day, that’s all that really matters.

We’ve been a customer since 2012, when we purchased our 2012 Can Am Spyder RT LTD. We can attest to the fact that their philosophy on becoming successful is «dependent on how they treat their customers» exactly represents why we couldn’t be more happy with the relationship we’ve developed with everyone there. We’ve made numerous after-​market purchases, and have had all our the maintenance services on the Spyder done exclusively here. One more example of them going above and beyond for us: We just now consigned our Spyder to them for sale; no issue, no problem, with the process. Much to our delight, Rob sold it right away! Needless to say, we couldn’t recommend Redding Yamaha Sea-​Doo highly enough. They should absolutely be your first choice to consider doing business with.

Great place to buy your next toy. Ryan the sales guy was great and the rest of the staff are too. Worth the drive for sure.

I drove all the way from Bay Area santa clara. Better deals really are out of town. Got my Grizzly 700 from rys, Everyone was professional, i was in and out in half an hour. i had my deal run all over the phone while on my way up.
thanks Rys

I tried to shop here for an ATV but couldn’t find a sales representative anywhere. I had CASH in my pocket and ended up going elsewhere. I love the inventory but didn’t get greeted nor could I find assistance when looking for it.

Took my daughters ski boat to be winterized and serviced in the morning with the understanding I had to have the boat at Phil’s Propeller shop no later than 1:00 PM to have a damaged skag repaired. Thanks to Ken the service manager it was not only finished by 1:00 PM he offered to trailer the boat to Phil’s in the event I was tied up. Thanks Ken for the great service you provide.

Do not take your personal watercraft to this place. They are completely incompetent and do not care about their work. I took my 1996 Sea-​Doo there for maintenance and to fix the VTS system. I was charged $ 190 for an inspection fee and was told I would be called back for an estimate. They finally called me back only to tell me that it was unfixable and I had to buy a new one. I went right down to pick up my Sea-​Doo, the bill was over $ 300, and there were nuts, bolts, seals and oil everywhere. The mounts on my computer box were broken and they didn’t even tighten down the spark plugs. I took it home and spent about two hours cleaning up their mess and was able to get it running just fine by myself. My Sea-​Doo came out with twice as many problems as it went in with. All of the parts that they told me were impossible to purchase, took me about two seconds to find on the Internet. Need I say more? This place is incompetent do not spend your time or money here.

I was heading back to Reno, NV after visiting the northen CA coast. On Sunday afternoon, my CBR600 developed a flat rear tire. Somehow I picked up what I would later find out was a nail. After the 100 mile tow truck ride (thank you AAA) into Redding, I was able to locate the only motorcycle dealer/​repair shop open on a Monday– Yamaha Redding SeaDoo. Luckily there was a friend in Redding that I could stay with.
There was no area to securely drop off the bike since the gates were locked. After all it was a Sunday. I had to leave the bike in a nearby hotel parking lot overnight so that it would be somewehat secure…
The following Monday, Steve the owner, happily directed one of his team members to take a trailer to the nearby hotel (approximately 1 block away) and helped me pick up the bike. I originally suggested that they could just bring a portable air tank and I would have ridden the 1 block to the shop, but Steve asserted his concern for my safety, hence his directive for the trailer.
If there was a tire in the area at the time I would have been out of there Monday afternoon, unfortunately none of the area resources yielded a tire that fit my bike. They rush ordered a tire that arrived Tuesday, and had me out of there early Tuesday afternoon. (I went ahead and ordered the front tire as well, so that I could keep a matching set since it needed replacement soon anyway.)
Two things really stood out from my experience: They are genuinely concerned for the safety of their customers as evidenced directly from Steve directing the bike be trailered, and also from the way his service shop staff happily answered my questions during the repair of the bike. Secondly, their fairness towards their customers was outstanding. I would have paid more in my situation, but the parts counter staff listened to my needs regarding the tires, and sold and ordered the tires that best suited my needs, which I am sure, were not the most profitable tires they could have sold me.
They are truly an outstanding shop worthy of anybody’s business.

After buy 2 motorcycles (yamahas for the kids), 2 jet skiis, 2 four wheelers (Raptor 700 all loaded from them and a 800 bombardier xt loaded from them) and to be not taken care of when they have nothing but time and energy but they don’t want to spend it on their customers in service… ah. well what do you expect. Yeah people with go elsewhere. Who likes to be treated like a dime a dozen? Who likes to be talked down to? Ok so after 4 years of hearing this from my friends and coworkers I now totally agree that they are running themselves out. I feel bad for the owner if he doesn’t know his crew and what they are doing. Once I made my purchase they treat you like you are a morron for being taken. Nobody likes to feel like they’ve been had. Shop elsewhere or expect the worst

I was on my way back to San Francisco from visiting my brother in Spokane. I was on my 2008 Triumph Tiger 1050 going south on I-​5 and had just past Mt. Shasta when my rear tire blew. I managed to get to the side of the rode safely. AAA would tow my bike anywhere within 100 miles. I spoke with Saskia Pardo and Paul Somerville at Motojava (in San Francisco where I purchase/​service my bikes). They gave me a few listings in Redding and Paul said to start with Redding Yamaha Sea-​Doo. I have learned over the past year to follow Paul’s instincts and advice. Paula McCarley (Steve McCarley, husband/​owner) answered the phone. I told about what happened to me. She was wonderful. I can’t say enough good things about how I was treated and taken of by the entire crew at RYS! She assured me that no matter what they would take care of me and my bike would get repaired properly. By the time I arrived in the tow truck with my bike they were ready for me. They had run out of standard sport tires over the weekend and were expecting more tires the next day. Paula and her crew tracked down the right tire from another dealer and she went and got it. They got me fixed up and I made it home to San Francisco that night thanks to RYS!
Thank you, Paula! Thank you, Steve! Thank you, Greg and all of your team! Thank you, Redding Yamaha Sea-​Doo!